As businesses evolve and undergo digital transformation, customer service and support have been an early business unit to be disrupted. Customers will no longer buy from businesses with outdated customer support strategies that focus on call centers and outdated documentation.
Customers – especially in B2B – expect an omnichannel customer experience with self-service capabilities. Customers want to find answers on their own terms, where they want to find it. This is known as the rise of the customer experience (CX).
In this article, we’ll cover 50+ statistics and data points from reports and surveys across the enterprise landscape on the impact customer experience have on revenue, customers, business growth, and more.
See how Whatfix’s digital adoption platform empowers companies to create interactive guidance and self-support knowledge bases, directly inside your applications and websites.v