{"id":10791,"date":"2020-08-28T13:35:14","date_gmt":"2020-08-28T08:05:14","guid":{"rendered":"https:\/\/academy.whatfix.com\/?p=10791"},"modified":"2026-01-12T16:39:12","modified_gmt":"2026-01-12T16:39:12","slug":"5-change-management-strategy-failures-to-learn-from","status":"publish","type":"post","link":"https:\/\/whatfix.com\/blog\/5-change-management-strategy-failures-to-learn-from\/","title":{"rendered":"8 Change Management Failures to Learn From (2026)"},"content":{"rendered":"<p>It\u2019s easy to look back at a failed <a href=\"https:\/\/whatfix.com\/change-management\/\" target=\"_blank\" rel=\"noopener\">change management<\/a> project and see why it happened. The hard part is identifying failure before it happens and understanding how to use those lessons to improve future change implementations.<\/p>\n<div class=\"quote\">\n<p><span style=\"font-size: 14pt;\"><strong>TL;DR \/ KEY TAKEAWAYS<\/strong><\/span><\/p>\n<p>\u2192 Skipping testing and training caused Mission Produce\u2019s ERP rollout to fail, forcing a return to manual processes.<\/p>\n<p>\u2192 Revlon\u2019s ERP consolidation shut down a factory and cost millions after poor planning.<\/p>\n<p>\u2192 Leadership changes can stall initiatives when alignment and buy-in are missing.<\/p>\n<p>\u2192 The \u201c70% of change fails\u201d figure is outdated. Most efforts can succeed if managed well.<\/p>\n<p>\u2192 Learning from past failures helps leaders spot risks early and avoid costly mistakes.<\/p>\n<\/div>\n<h2>What Is the Failure Rate for Change Projects?<\/h2>\n<p>An often-quoted statistic is <strong>70% of all change projects fail<\/strong>.<\/p>\n<p>However, this is a 30-year-old statistic from a 1993 book called Reengineering the Corporation. It states, &#8220;Our unscientific estimate is that as many as 50% to 70% of the organizations that undertake a reengineering effort do not achieve the dramatic results they intended.\u201d<\/p>\n<p>A 2009 McKinsey research paper provided a more detailed breakdown of change success and failure rates, finding:<\/p>\n<ul>\n<li>4.88% are extremely successful.<\/li>\n<li>30.51% are very successful.<\/li>\n<li>48.96% are somewhat successful.<\/li>\n<li>5.87% are not successful at all.<\/li>\n<\/ul>\n<p>This provides a more nuanced take on change failure rates, with McKinsey evidence suggesting that <strong>total change failures occur less than 6% of the time<\/strong>.<\/p>\n<div class=\"related\">\n<p><strong>RELATED RESOURCES:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/whatfix.com\/blog\/10-change-management-models\/\">Change Management Models<\/a><\/li>\n<li><a href=\"https:\/\/whatfix.com\/blog\/causes-of-resistance-to-change\/\">Causes of Resistance to Change<\/a><\/li>\n<li><a href=\"https:\/\/whatfix.com\/blog\/change-adoption\/\">How to Drive Change Adoption<\/a><\/li>\n<\/ul>\n<\/div>\n<h2>8 Infamous Change Management Failures to Learn From<\/h2>\n<p>Let&#8217;s examine a few infamous <a href=\"https:\/\/whatfix.com\/blog\/change-management-examples\/\">examples of change management<\/a> failures to learn from. Challenge yourself to examine these strategic failures and use the lessons to avoid similar setbacks.<\/p>\n<h3>1. Mission Produce\u2019s failed ERP transformation<\/h3>\n<p><b>The Change<\/b><\/p>\n<p>In late 2021, Mission Produce launched a new internal ERP system to manage its purchasing, inventory, and financial operations. The <a href=\"https:\/\/whatfix.com\/blog\/erp-transformation\/\">ERP transformation&#8217;s<\/a> goal was to support its international growth plan through better operational visibility, automated financial reporting, and integrating data sources.<\/p>\n<p>At launch, Mission Produce quickly realized its <a href=\"https:\/\/whatfix.com\/blog\/erp-change-management\/\">ERP change project<\/a> had gone sideways. The company no longer had visibility into core operation metrics, like the number of avocados in its inventory, their level of quality (i.e., whether they were ripe or had gone bad), whether orders had been shipped, and whether invoices had been paid.<\/p>\n<p><b>Why It Failed<\/b><\/p>\n<p>While Mission Produce\u2019s CEO told investors that they had spent hundreds of hours planning and preparing for the ERP migration and implementation, he admitted that \u201cthe extent and magnitude [of the ERP change] was greater than we anticipated.\u201d<\/p>\n<p>Mission Product\u2019s change initiative failed because it was na\u00efve to how foundational its ERP is to its business operations. The company failed to properly prepare for the ERP implementation from multiple perspectives, including a failure to adequately set up and configure, not beta test it in a <a href=\"https:\/\/whatfix.com\/blog\/sandbox-environment\/\">sandbox environment<\/a> or with a beta launch, and a lack of <a href=\"https:\/\/whatfix.com\/blog\/erp-training\/\">ERP end-user training<\/a> to enable employees to use the ERP correctly.<\/p>\n<p><b>The Impact<\/b><\/p>\n<p>The ERP change failure forced the company to revert to manual processes on the fly to keep up with its distribution and operations and fulfill all customer orders. Eventually, Mission Produce hired a third-party ERP consulting group to help get its ERP transformation back on track, but only after it cost the company nearly $4M in over-budget costs and delayed the ERP launch by 9 months.<\/p>\n<h3>2. Revlon\u2019s failed attempt at ERP consolidation post-acquisition<\/h3>\n<p><b>The Change<\/b><\/p>\n<p>In 2016, cosmetics enterprise Revlon acquired competitor Elizabeth Arden. This presented challenges for Revlon as it merged business units and integrated processes across the two entities. At the time, both companies had successfully implemented an ERP (Elizabeth Arden with Oracle Fusion, Revlon with Microsoft Dynamics AX), but realized they needed to <a href=\"https:\/\/whatfix.com\/blog\/erp-consolidation\/\">consolidate their ERP systems<\/a> going forward and implemented an entirely new ERP system, SAP S4\/HANA.<\/p>\n<p><b>Why It Failed<\/b><\/p>\n<p>Revlon soon realized the ERP consolidation change project was doomed to fail. Revlon leadership cited poor ERP design, process mapping, integration, and IT maintenance as core reasons the implementation failed.<\/p>\n<p><b>The Impact<\/b><\/p>\n<p>The change failure was so disruptive that it shut down a core Revlon manufacturing facility in North Carolina, resulting in millions of dollars in lost sales. This had a downstream impact, causing the company to incur shipping fees and damaging its customer service reputation. It also resulted in its stockholders sueing the company due to the negative impact the failure had on Revlon\u2019s stock price.<\/p>\n<h3>3. OpenAI\u2019s board attempts to remove CEO Sam Altman<\/h3>\n<p><b>The Change<\/b><\/p>\n<p>In 2023, OpenAI explored the tech scene with the launch of ChatGPT. Quickly becoming the fastest adopted application in history, its board members began to feel pressure from those in the tech community who feared AI. Its board members discussed these fears with its CEO, Sam Altman, who defied the board\u2019s wishes and continued to push AI innovation and development, which many outside the company viewed as dangerous.<\/p>\n<p>In November 2023, OpenAI\u2019s board of directors removed Altman effective immediately. At a public event, Altman was informed via Google Meet just 10 minutes before the board voted to remove him.<\/p>\n<p><b>Why It Failed<\/b><\/p>\n<p>The company was pressured from outside to make swift decisions without consulting its workforce or leaders. It allowed outsiders to influence their decisions without knowing the nuance or opinions of those who worked alongside Altman.<\/p>\n<p>OpenAI\u2019s key developers, employees, and investors revolted. Its chairman, research director, and key AI researchers resigned within hours of the announcement. In the following days, 745 of the 770 OpenAI employees signed a letter threatening to resign if Altman wasn\u2019t reinstated.<\/p>\n<p>Within weeks, Altman was re-instated.<\/p>\n<p><b>The Impact<\/b><\/p>\n<p>The removal left OpenAI in chaos in these few weeks. Investors threatened to leave and Microsoft offered to hire any OpenAI employee who resigned. It also led to delays in OpenAI releasing new product updates and features, like its plug-in marketplace, caused a 3% drop in Microsoft\u2019s stock price, and resulted in legal action from Microsoft.<\/p>\n<p>Ultimately, those on the board of directors who pushed for the sudden removal of Altman were removed from the board, being replaced with AI leaders who didn\u2019t have the same views on AI safety as them. Time will tell if the holistic impact this change failure will have on society.<\/p>\n<h3>4. LeasePlan\u2019s SAP \u201cCore Leasing System\u201d failure<\/h3>\n<p><b>The Change<\/b><\/p>\n<p>In 2016, Australian-based vehicle management company Leaseplan partnered with HCL Technologies to develop a new core leasing system (CLS) built using SAP ERP modules. The new system was to transform its operations and was a core transformation change and IT project. By 2018, it was expected to start rolling out across its workforce.<\/p>\n<p><b>Why It Failed<\/b><\/p>\n<p>In early 2018, auditors began sounding alarms to LeasePlan about its user access and change management, recommending the company improve its <a href=\"https:\/\/whatfix.com\/blog\/it-governance\/\">IT governance<\/a>, user role controls, and <a href=\"https:\/\/whatfix.com\/blog\/end-user-training\/\">IT user training<\/a> as the new system was set to roll out to even more countries and users.<\/p>\n<p><b>The Impact<\/b><\/p>\n<p>LeasePlan eventually abandoned its new CLS platform, wasting $100M in overall project costs, lost productivity, consultant fees, and IT fees. LeasePlan admitted that its new CLS was not fit for the new digital world it was expected to operate in and that the SAP system it was built on was already outdated.<\/p>\n<h3>5. Borders parnters with Amazon to enter the e-commerce market<\/h3>\n<p><b>The Change<\/b><\/p>\n<p>Once the second-largest bookstore chain in the United States, Borders Group Inc. (Borders) made a strategic error that led to the company\u2019s eventual bankruptcy\u2014partnering with Amazon to compete with online retailers.<\/p>\n<p>In 2001, Borders outsourced all online book, music, DVD, and video sales to its competitor, Amazon. While the partnership was meant to bring in additional sales, purchases in the physical stores suffered.<\/p>\n<p><strong>Why It Failed<\/strong><\/p>\n<p>Regarding a crucial aspect of your business model, \u201ckeep your friends close and your enemies closer\u201d is not a strong strategy. Borders made the mistake of taking a shortcut, contributing to the company\u2019s eventual bankruptcy.<\/p>\n<p>Significant changes like Borders\u2019 partnership with Amazon require detailed planning and risk assessment. It\u2019s crucial to form a <a href=\"https:\/\/whatfix.com\/blog\/kotters-8-step-change-model\/\" target=\"_blank\" rel=\"noopener\">strategic initiative for change.\u00a0<\/a>If Borders had considered the long-term effects of this strategy, they may have predicted this outcome.<\/p>\n<p><strong>The Impact<\/strong><\/p>\n<p>Customers used Borders stores to window shop and then made their <a href=\"https:\/\/www.npr.org\/2011\/07\/19\/138514209\/why-borders-failed-while-barnes-and-noble-survived\" target=\"_blank\" rel=\"noopener\">purchases through Amazon<\/a>. By 2006, Borders no longer turned a profit. Five years later, Borders declared bankruptcy and liquidated their assets.<\/p>\n<h3>6. ConvertKit&#8217;s rebrand campaign<\/h3>\n<p>Although this email marketing software company spent\u00a0two years\u00a0planning its rebrand, a flaw in its research cost ConvertKit over $500,000.<\/p>\n<p><strong>The Change<\/strong><\/p>\n<p>ConvertKit announces a rebrand to the name \u201c<a href=\"https:\/\/www.youtube.com\/watch?time_continue=1340&amp;v=xAPFMZPO8-4&amp;feature=emb_title\">Seva<\/a>.\u201d<\/p>\n<p>ConvertKit chose Seva as its new name, based on the Sanskrit word for \u201cselfless service.\u201d While the company believed it represented how much it cares about customers, business leaders failed to dig into the nuances of the word\u2019s association with the Sikh religion.<\/p>\n<p>ConvertKit later learned that Seva is a holy concept \u2014 a\u00a0<a href=\"https:\/\/www.sikhiwiki.org\/index.php\/Seva\" target=\"_blank\" rel=\"noopener\">way to worship through giving<\/a>\u00a0without the expectation of anything in return. To use Seva as the name of a for-profit business would be hurtful and contrary to the true meaning of the word. In the end, ConvertKit canceled the name change.<\/p>\n<p><strong>Why It Failed<\/strong><\/p>\n<p>Always consider the\u00a0<a href=\"https:\/\/whatfix.com\/blog\/types-of-organizational-change\/\" target=\"_blank\" rel=\"noopener\">people side of change<\/a>. ConvertKit made the mistake of focusing solely on the business side of a rebrand. By ignoring the cultural impact of using a religious word as a business name, the company failed its customers and spent half a million dollars on a rebrand, but it ended up reversing.<\/p>\n<p>Always consider who will be most affected by a change. Often, those people are within your company, but not always. Look at the change from multiple angles before committing.<\/p>\n<h3>7. Kodak&#8217;s push for print<\/h3>\n<p>Film and camera company Kodak dominated the industry for decades but slipped out of relevance by failing to transform its business.<\/p>\n<p><strong>The Strategy<\/strong><\/p>\n<p>Ignoring the need for change.<\/p>\n<p><a href=\"https:\/\/medium.com\/@brand_minds\/why-did-kodak-fail-and-what-can-you-learn-from-its-failure-70b92793493c\" target=\"_blank\" rel=\"noopener\">Kodak made billions\u00a0<\/a>selling analog cameras and film cartridges but did not take the rise of digital photography seriously. Although the company created a digital camera in the 1990s, Kodak still focused on printing photos as the company\u2019s main revenue driver.<\/p>\n<p>As smartphones transformed how people share photos \u2014 through social media versus physical prints \u2014 Kodak stubbornly stuck to the outdated strategy of pushing for print. As a result, a company that reached $10 billion in sales in 1981 filed for bankruptcy in 2012.<\/p>\n<p><strong>Why It Failed<\/strong><\/p>\n<p>When you recognize a disruption of your business, choose to change, or risk the consequences. Remedial changes \u2014 addressing an unexpected issue \u2014 are reactionary.<\/p>\n<p>Choosing\u00a0<i>not<\/i>\u00a0to react is a losing strategy. Kodak refused to adapt to the\u00a0<a href=\"https:\/\/whatfix.com\/blog\/digital-transformation-examples\/\" target=\"_blank\" rel=\"noopener\">digital transformation<\/a>\u00a0happening in the photography business. When you recognize a shift in your industry, use a\u00a0<a href=\"https:\/\/whatfix.com\/blog\/change-management-plan-template\/\" target=\"_blank\" rel=\"noopener\">change proposal template<\/a>\u00a0to analyze your options and intended outcome and determine how external factors might affect your transformation.<\/p>\n<h3>8. Tarsus Distribution<\/h3>\n<p>South African IT distributor Tarsus Distribution, attempted to minimize manual data entry with robotic process automation (RPA). Unfortunately, their communication strategy led to internal resistance.<\/p>\n<p><b>The Change<\/b><\/p>\n<p>Implementing software robots to take over manual data entry tasks.<\/p>\n<p>Tarsus Distribution leveraged RPA to deploy\u00a0<a href=\"https:\/\/www.uipath.com\/solutions\/customer-success-stories\/tarsus-distribution\" target=\"_blank\" rel=\"noopener\">software robots to handle manual data entry work<\/a>. Although the goal was to lessen employee workload and not replace staff members, the communication strategy came across as robots taking over.<\/p>\n<p>When Tarsus Distribution implemented software robots before gaining internal support, employees expressed fear about and resistance to the move. Without employee buy-in, the RPA solution could not reach its full potential.<\/p>\n<p><strong>Why It Failed<\/strong><\/p>\n<p>The way you communicate your change is as important as the change itself. As the change initiator, you know why it has to happen; it\u2019s your responsibility to convey the reasoning to the people affected.<\/p>\n<p>Before announcing a change, make sure you\u2019re following\u00a0<a href=\"https:\/\/whatfix.com\/blog\/best-practices-change-management-communication\/\" target=\"_blank\" rel=\"noopener\">change management communication best practices<\/a>. In this case, Tarsus Distribution failed to address the \u201cWhat\u2019s in it for me?\u201d and \u201cWhat does it mean to me?\u201d questions, which led to unnecessary confusion. Focus on explaining the\u00a0<i>why<\/i>\u00a0behind your change. Gain internal support from key leaders, such as supervisors and department heads. And give your employees the details they need to support the change.<\/p>\n<p>Creating a change management plan lays the foundation for your upcoming change project. Kickstart your next change project with our <a href=\"https:\/\/whatfix.com\/blog\/change-management-plan-template\/\">change management plan template<\/a> below:<\/p>\n<p>&nbsp;<\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"84323\" class=\"elementor elementor-84323\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a9f089f template elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a9f089f\" data-element_type=\"section\" id=\"resource_download_container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-77e8885b\" data-id=\"77e8885b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd1e338 elementor-widget elementor-widget-heading\" data-id=\"fd1e338\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">TEMPLATE<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-415e719c elementor-widget elementor-widget-heading\" data-id=\"415e719c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Change Management Template<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cae93cb elementor-button-align-start gatedDownloads elementor-widget elementor-widget-form\" data-id=\"5cae93cb\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"resource_download_form\" name=\"change_management_template\" aria-label=\"change_management_template\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"84323\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5cae93cb\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"The Whatfix Blog | Drive Digital Adoption\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f203c31 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f203c31\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tLast Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f203c31]\" id=\"form-field-field_f203c31\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\temail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_754049f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_754049f]\" id=\"form-field-field_754049f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/posts\/10791\" data-geo=\"{}\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_0ebf1d1 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_0ebf1d1]\" id=\"form-field-field_0ebf1d1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"change_management_template\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ca37ddc elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ca37ddc\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tblognewsletter\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ca37ddc]\" id=\"form-field-field_ca37ddc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_ca37ddc\">Subscribe to the Whatfix monthly newsletter<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_5992313 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_5992313]\" id=\"form-field-field_5992313\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"&lt;span&gt;Change Management&lt;\/span&gt;\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md elementor-animation-grow\" type=\"submit\" id=\"button-24\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the template now!<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f46cb4f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone mb-0 elementor-widget elementor-widget-text-editor\" data-id=\"f46cb4f\" data-element_type=\"widget\" id=\"resource_download_thankYou\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 0px; text-align: center;\">\u2713 Thank you, the checklist will be sent to your email<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<p><span style=\"font-size: 18pt;\"><strong>Software Clicks Better With Whatfix<\/strong><\/span><\/p>\n<p>Many change initiatives are driven by technology changes, from consolidation projects to migrations to new implementations. These applications enable companies to automate processes, improve efficiency, and drive business outcomes.<\/p>\n<p>However, without user adoption of these technologies, organizations will fail to find transformation change success and will not reach their full ROI potential.<\/p>\n<p>With Whatfix, enable your end-users to receive role-based in-app guidance and support in the flow of work to drive skill acquisition and knowledge retention and maximize productivity by fully utilizing software to its potential. With Whatfix, IT teams can:<\/p>\n<ul>\n<li aria-level=\"1\">Provide hands-on user training with replicate IT sandbox environments for any web application with Whatfix Mirror.<\/li>\n<li aria-level=\"1\">Create in-app guided onboarding experiences with Tours and Task Lists.<\/li>\n<li aria-level=\"1\">Enable users in the flow of work with Flows and Smart Tips on complex workflows, infrequently done tasks, and areas of user friction.<\/li>\n<li aria-level=\"1\">Provide users with on-demand support via Self Help, enabling them to find answers to technical questions without leaving applications.<\/li>\n<li aria-level=\"1\">Monitor in-app content consumption and engagement with Guidance Analytics.<\/li>\n<li aria-level=\"1\">Track any custom user event with Whatfix Product Analytics.<\/li>\n<li aria-level=\"1\">Collect feedback from users with in-app Surveys.<\/li>\n<\/ul>\n<p><b>Ready to get started?\u00a0<\/b><a href=\"https:\/\/whatfix.com\/request-demo\/\"><b>Request a Whatfix demo today!<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s easy to look back at a failed change management project and see why it happened. The hard part is identifying failure before it happens and understanding how to use&#8230;<\/p>\n","protected":false},"author":42,"featured_media":62942,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-10791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8 Change Management Failures to Learn From (2026)<\/title>\n<meta name=\"description\" content=\"Challenge yourself to look at these strategic change management failures, and use the lessons to avoid similar setbacks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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