{"id":56047,"date":"2023-10-10T13:17:14","date_gmt":"2023-10-10T13:17:14","guid":{"rendered":"https:\/\/whatfix.com\/blog\/?p=56047"},"modified":"2025-05-20T19:30:18","modified_gmt":"2025-05-20T19:30:18","slug":"pharma-digital-transformation","status":"publish","type":"post","link":"https:\/\/whatfix.com\/blog\/pharma-digital-transformation\/","title":{"rendered":"Digital Transformation in Pharma (+Examples, Challenges)"},"content":{"rendered":"<p>Pharmaceutical companies are always looking for new opportunities to improve offerings and deliver better products, but traditional processes and R&amp;D methods no longer work as the industry faces significant <a href=\"https:\/\/whatfix.com\/digital-transformation\/\">digital transformation<\/a> initiatives.<\/p>\n<p>To remain competitive and relevant in the industry, enterprise pharma companies must <a href=\"https:\/\/whatfix.com\/blog\/legacy-application-modernization\/\">modernize legacy applications<\/a> by migrating to new cloud technologies, adopting emerging technologies like GenAI an RPA, and enabling end-users with better technology experiences. This gives a competitive advantage, provides better quality assurance, creates better products, maintains compliance, and continues to grow.<\/p>\n<p>For most pharma companies, <a href=\"https:\/\/whatfix.com\/digital-transformation\/\">digital transformation<\/a> is powered by advances in AI, process automation, and big data to improve decision-making and efficiency. But that starts with undergoing an organizational-wide pharma transformation.<\/p>\n<p>Digital transformation in pharma is a significant investment \u2014 but all companies, regardless of industry, face digitalization challenges.<\/p>\n<p>In this article, we\u2019ll explore the impact of digital transformation on the pharmaceutical and life science industry, examples of digitalization in the industry, and key digital transformation challenges unique to pharma.<\/p>\n<div class=\"featuredno\">\n<h2>What are examples of digital transformation in the pharma industry?<\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Smart quality with quality management systems (QMS)<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Digitization of regulatory approval and maintenance with regulatory information management (RIM) systems&#8217;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Clinical trial digitization with e-clinical platforms<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">DataOps to scale analytics and data projects<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Decisions based on AI and ML<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">On-demand patient access and support programs<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Digital pills<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">MLOps (machine learning operations) for pharmaceuticals<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Cloud decision platforms<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Smart drug development platforms<\/li>\n<\/ol>\n<\/div>\n<h2>What Is Digital Transformation in Pharma?<\/h2>\n<p>Digital transformation in the pharma sector refers to companies updating legacy applications, systems, and processes with cloud applications and emerging technologies to optimize, improve, and revolutionize drug development, manufacturing, distribution, and patient care \u2013 as well as enterprise operational functions like sales, procurement, and people management.<\/p>\n<p>Digital transformation initiatives in pharma focus on enhancing operational efficiency, driving innovation, providing better customer experiences, and improving the quality of products and services.<\/p>\n<p><a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/industry\/health-care\/life-sciences-and-health-care-industry-outlooks\/2025-life-sciences-executive-outlook.html\">Research from Deloitte<\/a> shows that digital transformation is expected to have a major impact on organizational strategies in 2025. About 60% of executives cited gen AI or digital transformation as key emerging trends they closely monitor. Moreover, nearly 60% of executives plan to increase gen AI investments across the value chain, suggesting that companies are moving beyond initial pilot projects.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-1024x1024.jpg\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-1024x1024.jpg 1024w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-300x300.jpg 300w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-150x150.jpg 150w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-768x768.jpg 768w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-1536x1536.jpg 1536w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1-200x200.jpg 200w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/US164996_Figure1.jpg 2000w\" alt=\"biopharma-digital-transformation-adoption-survey\" width=\"1024\" height=\"1024\" \/><\/p>\n<h2>Examples of Digital Transformation in Pharma<\/h2>\n<p>Here are a few examples of digital transformation initiatives contextual to the pharma industry and life science companies.<\/p>\n<h3>1. Smart quality with quality management systems (QMS)<\/h3>\n<p><a href=\"https:\/\/whatfix.com\/blog\/quality-management-systems\/\">Quality management systems (QMS)<\/a> use data analytics and real-time monitoring to identify quality issues before they spread quickly. Quickly detecting faulty products \u2014 especially in the case of something as sensitive as pharmaceuticals \u2014 not only saves money and maintains a high brand standard, but can also save lives.<\/p>\n<p>A QMS provides oversight into several functions related to maintaining quality standards, including:<\/p>\n<ul>\n<li aria-level=\"1\">Q\/A and maintenance of all pharmaceuticals produced and shipped<\/li>\n<li aria-level=\"1\">Risk assessment and regulatory compliance<\/li>\n<li aria-level=\"1\">Data migration, management, and reporting<\/li>\n<li aria-level=\"1\">Incident and complaint management<\/li>\n<li aria-level=\"1\">Training management<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/627aa68b8fc1e27744ca015f_qms-hero.png\" sizes=\"(max-width: 702px) 100vw, 702px\" srcset=\"https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/627aa68b8fc1e27744ca015f_qms-hero.png 702w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/627aa68b8fc1e27744ca015f_qms-hero-300x233.png 300w\" alt=\"QMS-software-for-pharma\" width=\"702\" height=\"545\" \/><\/p>\n<h3>2. Digitization of regulatory approval and maintenance with regulatory information management (RIM) systems<\/h3>\n<p>A <a href=\"https:\/\/whatfix.com\/blog\/regulatory-information-management-systems\/\">regulatory information management (RIM)<\/a> system centralizes and manages all regulatory data, making it easier to ensure all processes and systems align with compliance requirements. RIM systems digitize the approvals process, reducing the risk of human error and minimizing complexity.<\/p>\n<p>In pharma, a RIM system supports the following processes:<\/p>\n<ul>\n<li aria-level=\"1\">Product registration management<\/li>\n<li aria-level=\"1\">Regulatory requirements and submissions management<\/li>\n<li aria-level=\"1\">Product detail, information, and label development and management<\/li>\n<li aria-level=\"1\">Submission planning, management, and storage<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/sample_times_dashboard-1.png\" sizes=\"(max-width: 912px) 100vw, 912px\" srcset=\"https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/sample_times_dashboard-1.png 912w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/sample_times_dashboard-1-300x186.png 300w, https:\/\/whatfix.com\/blog\/wp-content\/uploads\/2023\/10\/sample_times_dashboard-1-768x476.png 768w\" alt=\"RIM-software-pharma\" width=\"912\" height=\"565\" \/><\/p>\n<h3>3. Clinical trial digitization with e-clinical platforms<\/h3>\n<p>E-clinical platforms can improve the speed and quality of trials while managing costs and resources. It streamlines the collection, analysis, and reporting of clinical trial data, allowing for faster decision-making with lower costs. E-clinical platforms also provide access to real-time data, allowing for in-the-moment changes or adjustments.<\/p>\n<p>Introducing e-clinical platforms to trials can also support pharma companies with:<\/p>\n<ul>\n<li aria-level=\"1\">Integrating multiple e-clinical point solutions into a single platform.<\/li>\n<li aria-level=\"1\">Planning, forecasting, and assessing clinical trials.<\/li>\n<li aria-level=\"1\">Capturing, storing, and managing data.<\/li>\n<li aria-level=\"1\">Collecting participant information and consent.<\/li>\n<li aria-level=\"1\">Generating trial analytics reports.<\/li>\n<\/ul>\n<div class=\"related\">\n<p><strong>Related Resources<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/whatfix.com\/blog\/patient-onboarding\/\">Patient Portal Onboarding<\/a><\/li>\n<li><a href=\"https:\/\/whatfix.com\/blog\/digital-transformation-healthcare\/\">Digital Transformation in Healthcare<\/a><\/li>\n<li><a href=\"https:\/\/whatfix.com\/blog\/quality-management-systems\/\">Best Quality Management Systems<\/a><\/li>\n<\/ul>\n<\/div>\n<h3>4. DataOps to scale analytics and data projects<\/h3>\n<p>DataOps can improve the integration and management of data, creating a more consistent data environment. In the pharma industry, this means faster insights and improved decision-making that lead to safer and more effective care.<\/p>\n<p>DataOps can support pharma digital transformation by:<\/p>\n<ul>\n<li aria-level=\"1\">Extracting more value from data<\/li>\n<li aria-level=\"1\">Enabling strategic innovation<\/li>\n<li aria-level=\"1\">Promoting a data-driven go-to-market strategy<\/li>\n<li aria-level=\"1\">Developing clear milestones and performance metrics<\/li>\n<\/ul>\n<h3>5. Decisions based on AI and ML<\/h3>\n<p>Artificial intelligence (AI) and machine learning (ML) can analyze massive datasets in minutes, making it easier to make critical decisions like identifying drug candidates, predicting and forecasting outcomes, and optimizing logistics. Using AI and ML to improve pharma decision-making means better patient care and more positive care outcomes.<\/p>\n<p>AI and ML in pharma can make the following processes more efficient:<\/p>\n<ul>\n<li aria-level=\"1\">Running trial simulations and tests to ensure participant safety<\/li>\n<li aria-level=\"1\">Identifying supply chain shortages or challenges before they arise<\/li>\n<li aria-level=\"1\">Predicting patient reactions<\/li>\n<li aria-level=\"1\">Selecting trial participants to match overall goals<\/li>\n<\/ul>\n<h3>6. On-demand patient access and support programs<\/h3>\n<p>Between running trials and providing care via pharmaceuticals, companies must provide those under their care with access to reliable support. Digital tools can give 24\/7 access to healthcare info and telemedicine support to ensure their safety and provide the best possible care.<\/p>\n<p>Providing on-demand patient support can:<\/p>\n<ul>\n<li aria-level=\"1\">Build trust with patients and trial participants<\/li>\n<li aria-level=\"1\">Enhance patient engagement and improve treatment plan success rates<\/li>\n<li aria-level=\"1\">Catch and address patient problems early<\/li>\n<\/ul>\n<h3>7. Digital pills<\/h3>\n<p>Digital pills contain an ingestible sensor that allows healthcare providers to monitor patient care and medication efficiency. The pill sensor collects and transmits data that can be used to adjust care plans more effectively.<\/p>\n<p>The use of digital pills can also:<\/p>\n<ul>\n<li aria-level=\"1\">Reduce patient healthcare costs<\/li>\n<li aria-level=\"1\">Provide more accurate patient data to improve care decision-making further<\/li>\n<li aria-level=\"1\">Ensure more personalized patient care opportunities<\/li>\n<\/ul>\n<h3>8. MLOps for pharmaceuticals<\/h3>\n<p>MLOps streamlines and automates AI model development in pharma, turning one-off experiments into repeatable processes. This factory-like approach helps companies quickly build and deploy AI models for tasks like drug discovery, trial optimization, and patient outcome prediction.<\/p>\n<p>In fact, <a href=\"https:\/\/www.mckinsey.com\/industries\/life-sciences\/our-insights\/rewired-pharma-companies-will-win-in-the-digital-age\">McKinsey research<\/a> indicates that companies adopting this approach are much more likely to realize scale and value from their AI investments, with some adding as much as 20% to their earnings before interest and taxes.<\/p>\n<p>MLOps helps pharma companies:<\/p>\n<ul>\n<li aria-level=\"1\">Standardize AI development across departments<\/li>\n<li aria-level=\"1\">Reuse tested code components for faster deployment<\/li>\n<li aria-level=\"1\">Monitor model performance automatically<\/li>\n<li aria-level=\"1\">Achieve compliance and reduce technical risks<\/li>\n<li aria-level=\"1\">Scale successful AI projects<\/li>\n<\/ul>\n<h3>9. Cloud decision platforms<\/h3>\n<p>Cloud platforms connect AI, automation, and real-time data to help teams make faster, better decisions. These systems pull information from multiple sources to support everything from drug development to sales operations.<\/p>\n<p>Cloud platforms deliver:<\/p>\n<ul>\n<li aria-level=\"1\">On-demand access to critical data<\/li>\n<li aria-level=\"1\">Automated workflow management<\/li>\n<li aria-level=\"1\">Real-time analytics dashboards<\/li>\n<li aria-level=\"1\">Flexible scaling of computing resources<\/li>\n<li aria-level=\"1\">Integrated compliance monitoring<\/li>\n<\/ul>\n<p>However, pharmaceutical companies will only achieve their intended outcomes from cloud technologies if they\u2019re properly adopted by end-user employees. This requires contextual end-user training and support, as well as continuing to refine pharmaceutical business processes to remove confusion and friction.<\/p>\n<p>With Whatfix, pharma companies can make their software investment works for their use cases and users, not the other way around. With user-centric software, time-to-completion for tasks and processes is optimized, fewer errors occur, and employees utilize more advanced features that drive business outcomes and help organizations realize technology ROI.<\/p>\n<h3>10. Smart drug development platforms<\/h3>\n<p>These platforms combine AI algorithms and real-world data to speed up drug discovery and development. Companies like<a href=\"https:\/\/investors.biontech.de\/news-releases\/news-release-details\/biontech-acquire-instadeep-strengthen-pioneering-position-field\"> BioNTech<\/a> use AI-powered platforms to design and test immunotherapies faster and predict which drug candidates have the highest chance of success.<\/p>\n<p>These platforms provide:<\/p>\n<ul>\n<li aria-level=\"1\">Automated screening and design<\/li>\n<li aria-level=\"1\">Predictive modeling for drug outcomes<\/li>\n<li aria-level=\"1\">Real-time clinical trial data analysis<\/li>\n<li aria-level=\"1\">Integration with lab automation systems<\/li>\n<li aria-level=\"1\">Risk assessment and safety monitoring<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"88341\" class=\"elementor elementor-88341\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-163b147a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"163b147a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3d8df45b\" data-id=\"3d8df45b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a849067 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6a849067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/whatfix.com\/resources\/whitepapers\/dap-for-life-science-outcomes\/\">WHITEPAPER<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9134dfa elementor-widget elementor-widget-heading\" data-id=\"9134dfa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">How to Achieve Full ROI from Life Science Technologies With DAP<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b9cc83f elementor-widget elementor-widget-button\" data-id=\"2b9cc83f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/whatfix.com\/resources\/whitepapers\/dap-for-life-science-outcomes\/?utm_source=blog&#038;utm_medium=inline-blog&#038;utm_campaign=%2Fblog%2F\" id=\"button-24\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download now!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<h2>Digital Maturity of the Pharma and Life Science Industry<\/h2>\n<p>Pharma companies are rapidly adopting digital tools, with <a href=\"https:\/\/action.deloitte.com\/insight\/4264\/digital-transformation-next-step-in-evolution-of-life-sciences\">68% of executives <\/a>expecting revenue growth from digital investments in 2025. Companies now spend up to 20% of their earnings on digital programs, focusing on drug development automation, clinical trials, and patient care.<\/p>\n<p>This shift matters because it transforms how drugs reach patients. AI speeds up research, cuts development costs, and helps predict which treatments will work best. Companies that master these tools bring medicines to market faster and cheaper, while those that fall behind risk losing their competitive edge.<\/p>\n<h2>How to Achieve Full ROI of Pharma Transformation Investments<\/h2>\n<p>Pharmaceutical companies are accelerating their digital transformation efforts, but true value lies not just in deploying new technology\u2014it comes from ensuring employees, partners, and stakeholders can effectively adopt, use, and optimize these tools over time.<\/p>\n<p>IDC predicts that by 2027, 80% of Global 1000 organizations will mitigate technical skills shortages and support users with a <a href=\"https:\/\/whatfix.com\/digital-adoption-platform\/\">digital adoption platform (DAP)<\/a>, a critical enabler of transformation ROI. With <a href=\"https:\/\/whatfix.com\/solutions\/pharma-and-lifesciences\/\">Whatfix for Pharma &amp; Life Science<\/a> companies, organizations can unlock the full potential of their digital investments through digital adoption solutions that reduce user friction, support change, and drive continuous value realization.<\/p>\n<p>Here is how Whatfix targets key friction areas in the application lifecycle to drive adoption and enable users, allowing companies to maximize ROI from their technology investments, change projects, and digital transformation initiatives:<\/p>\n<h3>User Testing &amp; User Feedback Loops<\/h3>\n<p>Too often, digital solutions are rolled out without understanding how end-users interact with them in real-world settings. Whatfix enables organizations with sandbox applications, feedback widgets, and behavioral analytics that help pharma organizations collect real-time input from field reps, lab techs, R&amp;D teams, and other users in a beta launch, replica application environment. This ongoing feedback loop allows teams to validate user experience, identify adoption blockers, and iterate quickly, resulting in higher system usability and accelerated time-to-value.<\/p>\n<h3>User Onboarding &amp; Training<\/h3>\n<p>Traditional training methods like LMS modules or classroom sessions fail to address just-in-time learning needs. Whatfix delivers contextual onboarding through in-app Flows, Smart Tips, and Task Lists that guide users step-by-step inside clinical trial management systems, CRMs, eTMF platforms, and more. This drastically reduces ramp time, minimizes dependency on support teams, and ensures faster adoption across global teams, especially critical in highly regulated, time-sensitive environments.<\/p>\n<h3>Embedded Support in the Flow of Work<\/h3>\n<p>Whatfix embeds self-service support directly within applications, allowing pharma professionals to access SOPs, job aids, and knowledge base content without interrupting their workflows. With Self Help widgets tailored to user roles and languages, clinical research associates, supply chain managers, and sales reps can resolve issues instantly, reducing help desk tickets and keeping critical operations on track.<\/p>\n<h3>Change Management and Process Adoption<\/h3>\n<p>Every transformation initiative introduces new workflows, policies, and tools. Without effective change management, even the most advanced platforms can fail. Whatfix supports seamless transitions by enabling just-in-time guidance, proactive nudges, and reinforcement training that help users understand and adopt new processes across functions, from regulatory compliance to pharmacovigilance.<\/p>\n<h3>New Feature Rollout and Adoption of Advanced Capabilities<\/h3>\n<p>When new capabilities are introduced, users often continue using systems the old way, leaving innovation on the table. Whatfix helps drive awareness and adoption of new features with pop-up announcements, spotlight tours, and embedded walkthroughs. Whether it&#8217;s a new AI-powered analysis tool or a safety signal tracker, Whatfix ensures teams understand, trust, and utilize new features from day one.<\/p>\n<h3>Continuous Process Optimization and Workflow Enhancement<\/h3>\n<p>ROI doesn\u2019t stop at go-live. Whatfix analytics provide deep insights into user behavior, task completion rates, and workflow friction points. Pharma IT teams and process owners can use these insights to refine workflows, eliminate inefficiencies, and prioritize optimization efforts that deliver measurable business impact, whether improving trial site activation speed or accelerating lab data validation.<\/p>\n<h3>Long-Term Value Realization and Governance<\/h3>\n<p>Sustainable digital transformation requires consistent governance, compliance tracking, and value realization across the application lifecycle. Whatfix enables centralized management of content, version control, audit-ready tracking, and cross-app support visibility, ensuring global pharma enterprises maintain alignment with evolving business goals, compliance standards, and ROI metrics.<\/p>\n<h2>Digitization Challenges in Pharma<\/h2>\n<p>While digital transformation initiatives can dramatically improve the pharma industry, digitalization is a major project that requires dedicated project scoping, budget, resources, migration, implementation, deployment, and ongoing support.<\/p>\n<p>There are also <a href=\"https:\/\/whatfix.com\/blog\/digital-transformation-challenges\/\">digital transformation challenges<\/a> that are contextual the the pharma industry. Here are some of the biggest hurdles pharma companies face when undergoing digitization.<\/p>\n<h3>1. Patient data and privacy<\/h3>\n<p><span style=\"font-weight: 400;\">Digitization often involves the use of massive amounts of data\u2014and in pharma\u2019s case, that data is linked to patients and their sensitive care information. Dealing with sensitive patient information can raise concerns about privacy and data security.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies need to ensure they\u2019re complying with regulations like GDPR and HIPAA. Failure to comply leads to steep fines, and a breach of sensitive patient data can lead to a lack of trust and a negative perception of the company.<\/span><\/p>\n<h3>2. Upskilling employees with new digital skills<\/h3>\n<p>New digital operations and processes mean employees must know how to use next-generation tools and technologies, such as QMS and RIM systems, among many other new application types.<\/p>\n<p>Pharma employees must be provided proper onboarding and upskill training to do their jobs efficiently with these new digital applications and processes. Without proper training, pharma companies will have employees who can\u2019t use these new technologies \u2013 leading to poor end-user performance and productivity, failure to achieve <a href=\"https:\/\/whatfix.com\/blog\/maximize-digital-transformation-roi\/\">digital transformation ROI<\/a>, and much more that impacts pharma companies\u2019 bottom line, output, customer experience, and revenue,<\/p>\n<p>Introducing employees to new digital skills may lead to resistance and pushback. Companies must implement effective <a href=\"https:\/\/whatfix.com\/change-management\/\">change management<\/a> initiatives to ensure they get the most out of their digital transformation.<\/p>\n<p>&nbsp;<\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"84149\" class=\"elementor elementor-84149\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b053644 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b053644\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2a91d066\" data-id=\"2a91d066\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e68b713 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"e68b713\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/whatfix.com\/resources\/whitepapers\/upskilling-clicks-with-digital-adoption-platforms\/?utm_source=blog&#038;utm_medium=inline-blog&#038;utm_campaign=%2Fblog%2F\">WHITE PAPER<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6efb35 elementor-widget elementor-widget-heading\" data-id=\"f6efb35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Upskilling Clicks Better With Digital Adoption Platforms<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c917393 elementor-widget elementor-widget-button\" data-id=\"1c917393\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/whatfix.com\/resources\/whitepapers\/upskilling-clicks-with-digital-adoption-platforms\/?utm_source=blog&#038;utm_medium=inline-blog&#038;utm_campaign=%2Fblog%2F\" id=\"button-24\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download now!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<h3>3. Technology-related concerns<\/h3>\n<p>Introducing new technology requires properly integrating tools across the entire organization and building a compatible IT infrastructure to match how your departments and teams work. This means integrating and migrating all critical data to the cloud or building a hybrid storage environment, as well as breaking down data silos and enabling your pharma company\u2019s various departments with data warehouses that bring together all this data.<\/p>\n<p>Technology changes can be complex, so you\u2019ll need to build a team capable of handling these problems or hire an outside <a href=\"https:\/\/whatfix.com\/blog\/digital-transformation-consulting\/\">digital transformation consulting company<\/a>. Your IT team should be proactive in preventing significant issues like application downtime or lost data \u2013 and should be able to provide help desk and service support to team members who need assistance using these new pharma-specific applications.<\/p>\n<p>Pharma IT teams can provide contextual, real-time support to employees through:<\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/whatfix.com\/blog\/help-desk\/\">Help desk systems<\/a> that allow employees to submit support tickets to IT on their specific issue(s).<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/whatfix.com\/blog\/it-service-catalog\/\">IT self-service portals<\/a> that enable employees with a curated dashboard of self-help resources similar to a knowledge base on answers to common IT-related questions.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/whatfix.com\/digital-adoption-platform\/\">Digital adoption platform (DAP)<\/a> that enables employees with in-app guided flows, nudges, and smart tips \u2013 as well as an embedded Self Help wiki that aggregates your internal documentation, IT portal, SOPs, videos, training resources, third-party links, and more into your digital pharma applications and workflows.<\/p>\n<div class=\"protip\">\n<p><strong>CASE STUDY<\/strong><\/p>\n<p><a href=\"https:\/\/whatfix.com\/resources\/case-studies\/ferring-pharmaceutical\/\">Ferring Pharmaceutical uses Whatfix<\/a> to support employees within its Icertis contract management workflows, maximizing the value from its CLM transformation and investment. Facing regulatory and compliance contracting requirements specific to the pharma industry, Ferring enabled its Icertis end-users with in-app guidance that reduced time-to-proficiency for new users, resolved friction points in its complex contract workflows, and drove Icertis adoption.<\/p>\n<p>\u201cWhen they showed Whatfix to me, I approached our CLM steering committee and said that we cannot successfully implement the CLM solution unless we have Whatfix,\u201d said Sheila Dusseau, Head of Global Legal Operations at Ferring.<\/p>\n<\/div>\n<h3>4. FDA and drug regulations<\/h3>\n<p>Even while undergoing a digital transformation, pharma companies must prioritize meeting FDA requirements and other drug regulations. These rules are constantly evolving, but they\u2019re there to maintain patient safety and ensure legal compliance.<\/p>\n<p>While determining what technological developments to implement, look for opportunities to make meeting regulations easier. Put patient care at the center of all the decisions your team makes.<\/p>\n<h3>5. Ethics<\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s exciting to advance pharma technology as much as possible, but ethics play a crucial role in how technology is used. This is especially true when working with patient data. Regarding research and development, patients\u2019 and trial participants\u2019 safety always needs to come first.<\/span><\/p>\n<p><span style=\"font-size: 18pt;\"><strong>Pharma Technology Clicks Better With Whatfix<\/strong><\/span><\/p>\n<p>Digital transformation is challenging, costly, resource-intensive, and has lengthy implementation and migration cycles. Accelerate your pharma digital transformation by enabling your employees with software, tasks, and workflows designed for them. With Whatfix, organizations can take a multi-step approach to value realization of pharma transformation with:<\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/whatfix.com\/products\/digital-adoption-platform\/\">Whatfix DAP<\/a> provides a no-code editor to create onscreen overlays and in-app guidance like Task Lists, Flows, Smart Tips, and Self Help that support employees in the flow of work, guiding them through core tasks to help drive process adoption, ensure compliance, and act as guardrails for workflow governance.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/whatfix.com\/products\/mirror\/\">Whatfix Mirror<\/a> enables L&amp;D managers to easily create replica sandbox environments of enterprise applications, providing employees with a risk-free, interactive application training environment.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/whatfix.com\/products\/product-analytics\/\">Whatfix Product Analytics<\/a> provides a no-code event track and user behavior solution to understand how employees are engaging with technologies and workflows, identify areas of user friction or process inefficiencies, map optimal end-user flows for different departments and roles, and drive overall adoption of pharma enterprise systems and technologies like QMS, RIM, Procurement, Contract Management, and more.<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/whatfix.com\/request-demo\/?utm_source=menu&amp;utm_medium=website-blog&amp;utm_content=demo&amp;utm_campaign=%2Fblog%2Fpharma-digital-transformation%2F&amp;referrer=wfx_blog\">Request a demo today to learn more!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pharmaceutical companies are always looking for new opportunities to improve offerings and deliver better products, but traditional processes and R&amp;D methods no longer work as the industry faces significant digital&#8230;<\/p>\n","protected":false},"author":64,"featured_media":58972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[932],"class_list":["post-56047","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-pharma"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital Transformation in Pharma (+Examples, Challenges)<\/title>\n<meta name=\"description\" content=\"Digital transformation in the pharma sector refers to companies updating legacy applications, systems, and processes with cloud applications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whatfix.com\/blog\/pharma-digital-transformation\/\" 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Olmstead","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/whatfix.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8acfe4318f935435242f47d53dd04265b9c9c87772e54d650a1010e7d2d8c8df?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8acfe4318f935435242f47d53dd04265b9c9c87772e54d650a1010e7d2d8c8df?s=96&d=blank&r=g","caption":"Levi Olmstead"},"description":"Levi is the Director of Content at Whatfix. Levi began his career at G2 where he joined as the 24th team member helping to define and organize software categories and launching G2's Learn Hub which drove 1M+ sessions per month from software buyers and users. Over the last 10 years, Levi has been a researcher, writer, content strategist, marketing director, and thought leader in all things digital transformation, enterprise software, and technology adoption. Growing up in southern Indiana, Levi is a true Hoosier. In May, you can find him at the Indianapolis Motor Speedway. During basketball season, you'll catch him cheering for IU basketball or the Indiana Pacers. Levi currently lives in Chicago with his long-time partner and his dog, Frodo. You can connect with Levi on LinkedIn or email him at levi.olmstead@whatfix.com - his inbox is always open!","sameAs":["https:\/\/www.linkedin.com\/in\/leviolmstead\/"],"url":"https:\/\/whatfix.com\/blog\/author\/levi-olmsteadwhatfix-com\/"}]}},"_links":{"self":[{"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/posts\/56047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/comments?post=56047"}],"version-history":[{"count":10,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/posts\/56047\/revisions"}],"predecessor-version":[{"id":88350,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/posts\/56047\/revisions\/88350"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/media\/58972"}],"wp:attachment":[{"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/media?parent=56047"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/categories?post=56047"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/whatfix.com\/blog\/wp-json\/wp\/v2\/tags?post=56047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}