Reduce Customer Support Overhead

Whatfix’s customer support solutions empower your users to self-serve their support queries, get deep insights into your product and helps in cutting down on your overall support costs.

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Eliminate Customer Confusion

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Whatfix provides a step-by-step guidance system that allows users perform any task from start to end successfully. This will reduce user confusion and help them understand your product better.

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Accelerate Learning via Contextual Help

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Provide technical customer support in real-time without your users having to raise support tickets and wait for long periods of time for resolution of their queries. Whatfix’s Customer Support solutions provide your user’s just-in-time contextual help which they can use to answer their queries at any time.

Provide Customer Support Across Multiple Touchpoints

Support Engagement

While in-app customer support helps reduce the overall support overhead, Whatfix’s technical help solutions can also be used across multiple touchpoints like email, chat or social media to respond to customer queries. Whatfix also integrates with other support applications delivering a seamless user experience.

Support Engagement

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Whatfix has made it super simple for us to incorporate helpful visual walk-throughs into our knowledge base content. Our users are able to get seamless self-service even on complex features due to Whatfix’s intuitive interface. Plus, it’s a breeze for our team to create and maintain our flows!

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Testimonial_image_hoverAbbie AlbrightDirector – Ent Product Mgmt, Maxwell Health

HOW WHATFIX WORKS

Design

DESIGN

Design interactive guides with zero coding using our simple to use Editor.

Engage

ENGAGE

Effectively engage your users across multiple touch points be it on your website, chat, knowledge base or LMS.

Analyze

ANALYZE

Measure the effectiveness of your user engagement using our advanced analytics.

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DISCOVER HOW WHATFIX CAN HELP YOUR BUSINESS

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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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