Digital Adoption Center of Excellence
Why a Digital Adoption CoE
Without CoE
Departmental Silos
Redundant meetings
Slow user ramp-up time
Learnings and best practices not shared
Separate processes, content creation, KPI measurement
Inconsistency in technology solution to same problem across functions
With CoE
Faster Deployment Velocity due to Greater Efficiency
Knowledge, Processes, Resources Distributed across Deployments
Standardized, Repeatable Projects and Flows
Organization-Wide Value Substantiation and KPI Accountability
How can you set up a COE team
At the heart of your COE is the team. The COE team has a set of clearly defined roles and
responsibilities, that carry out the Whatfix implementation and manage value delivery.
Executive Sponsor
ensures alignment
The Executive Sponsor ensures there is alignment with top management and owns accountability. He/she assesses the ROI, provides budget and resources and tracks the program delivery and results.
Champion
evangelizes the Digital Adoption COE
The Champion evangelizes the Digital Adoption COE across organizational functions and business units. The Champion helps the Program Manager lead the day-to-day operations of the COE.
DA Program Manager
plans the implementation
The Program Manager plans the implementation of the solution, baselines templates and execution methodology, identifies stakeholders for project activities and handles escalations.
DA Business Analyst
captures knowledge by interviewing
The Business Analyst captures knowledge by interviewing users and subject matter experts. They baseline objectives and metrics, documents roadmap and templatizes processes.
DA Solution Architect
analyzes & handles the application
The Solution Architect analyzes the application, handles configuration and customizations, if required, deployment and delivery and integrations with other applications.
DA Instructional Designer
handles content & documentation
The Instructional Designer devises requirement documentation, creates Whatfix content, tests the content and deploys it.
Choose the right DAP
Implementing the right Digital Adoption Platform is the most important decision you need to
make. You need to choose a platform that
Offers seamless in-app guidance
Enables knowledge delivery at the moment of need
Integrates easily with existing applications
Is secure and reliable
Scales across several enterprise applications
