Build Your Digital Adoption Center of Excellence

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Digital Adoption Center of Excellence

Governance

Governance

Policies, Assigning Accountability, Reporting on KPI

Governance includes setting policies, assigning accountability, reporting on KPI attainment progress, identifying risks and defining change management strategies.

Value Management

Value Management

Demonstratable ROI on technology investments

Demonstratable ROI on technology investments across deployments in terms of productivity, efficiency and cost savings

Co-Innovation

Co-Innovation

Identifying New Solutions, Use-Cases, And POCs To Test

Co-innovation by identifying new solution capabilities, building use cases and leading POCs to test new features. Your participation in our beta programs will be prioritized.

Go-To-Market

Go-to-Market Partnership

Identify And Coordinate Joint Opportunities For ISVs

If you are an Independent Software Vendor (ISV), the COE helps to systematically identify and coordinate joint customer development opportunities.

Services

Services

Coordinate Activities With Whatfix Consulting

Easily coordinate activities with Whatfix Consulting across your deployments including new content creation, go live and ongoing support.

Training & Adoption

Training & Adoption

Coordinate Activities With Whatfix Consulting

Streamline your education and adoption efforts with reusable training assets with the help of Whatfix Digital Adoption certifications.

governance

Governance

Policies, Assigning Accountability, Reporting on KPI

Governance includes setting policies, assigning accountability, reporting on KPI attainment progress, identifying risks and defining change management strategies.

value-management

Value Management

Demonstratable ROI on technology investments

Demonstratable ROI on technology investments across deployments in terms of productivity, efficiency and cost savings

co-innovation

Co-Innovation

identifying new solutions, use-cases, and POCs to test

Co-innovation by identifying new solution capabilities, building use cases and leading POCs to test new features. Your participation in our beta programs will be prioritized.

market-partnership

Go-to-Market Partnership

identify and coordinate joint Opportunities for iSVs

If you are an Independent Software Vendor (ISV), the COE helps to systematically identify and coordinate joint customer development opportunities.

services

Services

coordinate activities with Whatfix Consulting

Easily coordinate activities with Whatfix Consulting across your deployments including new content creation, go live and ongoing support.

training_development

Training & Adoption

coordinate activities with Whatfix Consulting

Streamline your education and adoption efforts with reusable training assets with the help of Whatfix Digital Adoption certifications.

Why a Digital Adoption CoE

Without CoE

Departmental Silos

Redundant meetings

Slow user ramp-up time

Learnings and best practices not shared

Separate processes, content creation, KPI measurement

Inconsistency in technology solution to same problem across functions

Coe core

With CoE

Faster Deployment Velocity due to Greater Efficiency

Knowledge, Processes, Resources Distributed across Deployments

Standardized, Repeatable Projects and Flows

Organization-Wide Value Substantiation and KPI Accountability

How can you set up a COE team

At the heart of your COE is the team. The COE team has a set of clearly defined roles and
responsibilities, that carry out the Whatfix implementation and manage value delivery.

Executive Sponsor

ensures alignment

The Executive Sponsor ensures there is alignment with top management and owns accountability. He/she assesses the ROI, provides budget and resources and tracks the program delivery and results.

Champion

evangelizes the Digital Adoption COE

The Champion evangelizes the Digital Adoption COE across organizational functions and business units. The Champion helps the Program Manager lead the day-to-day operations of the COE.

DA Program Manager

plans the implementation

The Program Manager plans the implementation of the solution, baselines templates and execution methodology, identifies stakeholders for project activities and handles escalations.

DA Business Analyst

captures knowledge by interviewing

The Business Analyst captures knowledge by interviewing users and subject matter experts. They baseline objectives and metrics, documents roadmap and templatizes processes.

DA Solution Architect

analyzes & handles the application

The Solution Architect analyzes the application, handles configuration and customizations, if required, deployment and delivery and integrations with other applications.

DA Instructional Designer

handles content & documentation

The Instructional Designer devises requirement documentation, creates Whatfix content, tests the content and deploys it.

Choose the right DAP

Implementing the right Digital Adoption Platform is the most important decision you need to
make. You need to choose a platform that

Offers seamless in-app guidance

Enables knowledge delivery at the moment of need

Integrates easily with existing applications

Is secure and reliable

Scales across several enterprise applications

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