Whatfix has been recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer report for the second consecutive year.
Our customers provided 66 reviews, the most in its category, featuring reviews such as:
“Whatfix Team: Exceptional Care for Customers”
This product has been a godsend to our CRM agents. The in-app guidance has been exceptional. They truly care about their customers and interact on a regular basis.
– Sr. Program Manager, Healthcare and Biotech
“Whatfix Outperforms Previous DAP In Usability, Customer Support, And Issue Resolution Time”
We utilize Whatfix on two of our applications – and have utilized their transition and onboarding teams. The support provided throughout was exceptional. Both teams went above and beyond in their support and provided constant communication; this has been the best vendor/partner relationship I’ve experienced in the last 20 years. What I like the most about Whatfix is that the depth of knowledge of the Whatfix team, and the creative ways they have solved problems and use cases.
– Manager, Interactive Media, Education
“Developing Innovative Solutions With Whatfix’s Support Team”
Whatfix is an incredible partner. They truly listen to their customers and do whatever they can to make sure they have a positive experience.
– Instructional Designer, Services Industry, HR
Whatfix – A Customers’ Choice in Digital Adoption Platforms
Whatfix – A Customers’ Choice in Digital Adoption Platforms
Reviewers rated Whatfix a 4.6 out of 5 in the DAP market, with a 4.8/5 rating for Support Experience, which we believe points to our consistent focus on meeting customer needs effectively.
Whatfix is the company with the most number of reviews in its category in this report, with 56% of reviews originating from North America, 26% from EMEA, and 17% from the Asia Pacific region, which we believe reflects our growing global footprint.
“Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into
insights for buyers of technology and services. The aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Whatfix currently has a rating of 4.6 on Gartner Peer Insights, which we feel demonstrates our commitment to exceptional support experience.
We are named a Leader in numerous analyst reports, including the IDC MarketScape: Worldwide DAP 2024 Vendor Assessment and the Workplace Employee Experience Management (WEEM) Platforms PEAK Matrix® by the Everest Group in 2023.
Read this report to understand why Whatfix is a Customers’ choice with above Market Average scores in overall experience and user interest & adoption.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
*All the ratings above are based as of 31 Dec 2024.
Gartner, Voice of the Customer for Digital Adoption Platforms, Peer Contributors, 24 February 2025.
