What is Automated Support?
Automated support is any tool or technology that helps automate employee or customer service processes.
Businesses that use automated support solutions integrate tools that complete tasks for representatives automatically. This helps streamline the customer service process, cut down on the time it takes to achieve a resolution, improve workflow, and help provide automatic answers to questions that can be answered without the help of a human customer support agent.
Examples of automated support solutions include chatbots, digital adoption solutions, customer feedback tools, software that serves up answers to standard requests, password solutions, and more.