Whatfix Certification FAQs

What this certification is all about?
  • Find information about available Certifications here. Take time to review the certification datasheet and skill set inventory listed for each one to view recommended training and study information.
  • We also recommend connecting with others on the Whatfix Network https://academy.whatfix.com/
Are there any prerequisites for this certification?

NDA or MSA Sign is a must. You should have gone through the suggested courses or should have attended the training sessions (virtual/in-person) to gain the required knowledge.

Our customers and partners view certification as a reliable benchmark to safeguard their investments in skill development. These certification programs and exams are confidential and proprietary. They are made available solely for the purpose of assessing your proficiency level in the skill areas referenced in the title of the programs and exams.

What is the enrollment process?
  • Visit our learning portal and fill up the required details to sign up.
  • Please use your official email id only.
  • Once our team verifies the prerequisites and activates your account, you can log in to this learning portal and start learning.
Why is it taking too long to get my account activated?

Usually, it takes 24 to 48 hours to activate your registration to the learning portal. However, there might be delays due to holidays or uneventful circumstances.

How to reset the password?

You can choose the reset password option. an email with a password activation link and details will reach your official email (that you might have used during signup) from our learning portal.

What is the complexity level of the certification?

Beginner to medium level of complexity. It does not dive deep into any technical aspects.

Are there any courses in the certification?

This certification requires an understanding of the following courses as a suggested base:

1. Overview of DAS, & Whatfix

2. Content Creation & Consumption Formats

3. Whatfix Widgets & Content Contextualization

4. Instructional Design Fundamentals at Whatfix

How many hours of effort estimation required?

The certification exam duration is 1.5 hours. The learning process usually takes eight to ten hours’ worth of effort.

What is the Price of the certification?

Each certification is available for free and no charges apply.

What is the validity of the Certification?

Whatfix certification will be valid for one year from the date of issue of the certificate.

What about the certification renewal process?
  • Whatfix certifications aligns with our product major release and retirement schedule, you may be required to certify on a current product version over time and upgrade the version you are certified on. You will be required to:
  • Complete the new additional courses or modules (which will be notified from time to time) in accordance with new product releases.
  • Take the refresher assessment on certification expiry for renewal.
How does the certification exam look like?
  • All Whatfix Certifications are reasonably challenging!
  • Each exam consists of multiple-choice, multiple responses, true/false, drag-n-drop, and assignment format with the requirement of a passing score of 70 percent.
  • You will be required to complete the test for a certain number of questions within the prescribed time.
  • Attendance in recommended webinar training/s is critical to passing.
Is there any reference material or program support material?
  • This learning path provides all the information regarding:
  • Courses as learning material
  • Recommended Pre-Requisites
  • Topics covered in the Test and how they are weighted in the test
  • Question Format
  • Test Policy
  • Detailed Topic Information
What are the learner's/participants' responsibilities?
  • Participants must adhere to strict guidelines to protect the integrity of the certifications.
  • Participants, in any case, shall not disclose to any third party the contents of this certification program and exams, in whole or in part, in any form or by any means, verbal or written, electronic, or mechanical, for any purpose.
  • Actions may include banning from any future test taking or revocation of certification recognition.


How do I get to know the progress, results, and certification?
  • Results will be available upon submitting your completed assignments and assessments.
  • It will be displayed in your course dashboard and can be accessed and downloaded via the progress section.
What to do if I could not pass the test?
  • If a participant fails to score the minimum score for the certification program, they can attempt the second time after one day of their first attempt.
  • Subsequent reattempt would require special approval.
What is the format of the certification?
  • You will be able to access your digital certificate (.pdf format) immediately via your dashboard.
  • You may print and share your certificate.
  • We are unable to provide a hard copy of the certificate.
How to verify a certificate?
  • All the certificates will carry a unique identification number
  • To verify that an individual is Whatfix certified: Contact us at [email protected]
Can I share the certificate on social media?

You will be able to link the digital certificate to your Linkedin profile.

Where do I contact if my question is different from the above list?

In case you have any query other than the list of support above:

  • If logged in, use the message facility in the learning portal
  • Alternatively, you can email us at our support portal here.

User adoption is key to the success of enterprise-wide software deployments and we designed the Icertis Contract Management (ICM) platform to be extremely easy to use. Further, we seamlessly integrate with Whatfix so ICM users receive real-time training that is continuous and contextual. Whether new, infrequent and power users, the combination of Icertis and Whatfix delivers an easy, world-class user experience and reduces time to value for our customers.


Peter Boit

Executive Vice President,

Business Development

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