Wipro Limited is a leading global information technology, consulting and business process services company. It harnesses the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has over 160,000 employees serving clients across six continents.
Sales representatives use many applications and we were looking for ways to make it easy for them to use those effectively. Whatfix has helped us deliver the true value of integrated CRM, Knowledge Base and Sales Portal systems to users and experience its positive impact on sales.
General Manager & Group Head, Global Sales Enablement
With a huge workforce in sales spread across six continents, sales enablement is a sizable expense for Wipro. For this fast-growing sales organization, the company wanted to look for innovative ways to enable sales representatives in using various applications: Trace (Wipro CRM), Catalyst (Knowledge Management) and Interact (Sales Portal). Wipro wanted to ensure that their representatives were productive on these applications without any lags because any delays come with the opportunity cost of precious time that could be spent contributing to revenue. The sales enablement team decided to challenge the status quo and try a more effective and technology-based way to enable its digital workforce.
The following reasons convinced Wipro to choose Whatfix as the preferred solution:
Enabling self-learning for sales efficiency: Whatfix walkthroughs and task lists help Wipro enable sales representatives on their key applications. Whatfix digital guidance displayed at the time of need augments Wipro’s in-person sales training (Jumpstart) and helps users apply their learning to work. Whatfix has also helped reduce retraining costs with scheduled alerts that highlight new features, with ‘how-to’ guidance. The significant reduction in time users spend in navigating across applications has directly contributed to higher sales efficiency.
Making help and support interactive across various systems: Whatfix has become the central point for sales representatives to get help on any sales-system they interact with. Wipro uses Self Help to make all types of relevant help content available to users to reduce their dependence on the support center and trainer. This has not just reduced support costs but has also saved sales representatives’ time in creating support tickets and waiting for their resolution.
Increasing training effectiveness for non-native English speakers: Providing in-application walkthroughs to non-native English speakers has helped in tackling the problem of limited understanding of spoken English. Whatfix enables learners to learn at their own pace using walkthroughs and auto-generated multiformats (videos, PDFs, slideshows) which can be displayed in-application as well as in their LMS.