Reduce Your Support Overhead
Whatfix empowers your users to self-service their queries and gives you deep insights into your product to cut down on your support costs
Eliminate User Confusion
Whatfix provides a step-by-step guidance system that allows users to perform any task from start to end successfully. This reduces users’ confusion and their dependence on your help-desk.
Accelerate Learning via Context-Sensitive Help
Provide technical customer support in real-time without your users having to raise support tickets and wait for long periods of time for resolution of their queries. Whatfix’s user support solutions provide your user’s just-in-time contextual help which they can use to answer their queries at any time.
Provide Customer Service Across Multiple Touchpoints
Whatfix’s in-app help reduces the overall support overhead. Our technical help solutions can be used across multiple touch points such as email, chat or social media to respond to users’ queries. Whatfix also integrates with other support applications to deliver seamless user experience.
Whatfix has made it super simple for us to incorporate helpful visual walk-throughs into our knowledge base content. Our users are able to get seamless self-service even on complex features due to Whatfix’s intuitive interface. Plus, it’s a breeze for our team to create and maintain our flows!
Abbie AlbrightDirector – Ent Product Mgmt, Maxwell HealthHOW WHATFIX WORKS
DESIGN
Design interactive guides with zero coding using our simple to use Editor.
ENGAGE
Effectively engage your users across multiple touch points be it on your website, chat, knowledge base or LMS.
ANALYZE
Measure the effectiveness of your user engagement using our advanced analytics.
