Whatfix Blog > Customer Experience
Customer Experience Blog
Cut through our content library to find specific topics that help solve your customer experience challenges – from customer onboarding, education, retention, support, and more.
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Customer Adoption & Education
10 Tips for Driving SaaS User Adoption in 2023
May 8, 2023
Client Onboarding Step-by-Step Checklist (+Template)
April 20, 2023
9 Customer and User Onboarding Challenges to Overcome (2023)
April 19, 2023
5 Best Customer Education Software in 2023
March 21, 2023
What Is Customer Training? + Benefits, Challenges, Tips
January 27, 2023
What Is Customer Adoption? +Benefits, Metrics, Tools
December 8, 2022
9 Best Customer Training Software (2023)
November 10, 2022
What Is Customer Analytics? +Benefits, Types, Best Practices
September 29, 2022
Customer Retention & Growth
Customer Effort Score: 16 CES Questions to Ask (2023)
March 29, 2023
13 Must-Track Customer Experience KPIs & Metrics (2023)
January 31, 2023
10 Best Customer Retention Software (2023)
January 31, 2023
What Is User Retention? How to Measure & Improve It (2023)
January 9, 2023
How To Improve & Measure Your Customer Health Score (2023)
December 29, 2022
How to Create Customer & User Journey Maps (+Examples & Template)
December 15, 2022
Time To Resolution: Why It Matters & How To Reduce It
December 14, 2022
Customer Support
What Is Product Support? +Benefits, Best Practices, Tools
April 24, 2023
The Ultimate Call Center Training Guide (2023)
March 9, 2023
How to Create an Effective End-User Support Strategy (2023)
January 19, 2023
How to Create a Knowledge Base in 2023
January 17, 2023
16 Best Knowledge Base Software in 2023
January 9, 2023
13 Customer Support Trends To Watch In 2023
January 4, 2023
Customer Self-Service: The Self-Help Support Model (2023)
December 22, 2022
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CASE STUDY
How Marketboomer 6x Its ROI With Contextual, In-App Customer Onboarding
CASE STUDY
PlayOJO Reimagines Customer Onboarding and Gaming Experience with Whatfix
Software Clicks With Whatfix
Whatfix's digital adoption platform empowers your employees, customers, and end-users with in-app guidance, reinforcement learning, and contextual self-help support to find maximum value from software.