Pricing

Products & Plans

Create User-Centric Experiences That Drive Digital Adoption on Any Application.

Plan	Standard	Premium	Pro
	For employee or customer-facing applications.	For employee or customer-facing applications.	For customer-facing applications with 1M+ users.
Guidance
In-app guidance provides contextual, interactive, and intuitive, guided experience and help resources to end-users, including: Self Help: Collection of guided Flows, videos, help articles, links and more in an embedded wiki. Task List: To-do list of tasks for users to help kickstart their onboarding process Smart Tips: Contextual information pertaining to a specific element in the application that provides the user with additional details. Also called tooltips. Flows: Step-by-step instructions that help users learn an objective, complete a task, or learn a workflow. Beacons: Pulsating spot that draws users’ attention to a specific element on your application. Also called hotspots. Pop-Ups: Information widgets used to inform users about events that need their immediate attention that overlay on the entire applications screen and require a user to close the modal window.
Automatically display in-app guidance and resources to end-users in the areas of the application relevant to any resource.
Export Whatfix content as videos, slide decks, articles, documents, PDF, and ODT files to scale training content creation efforts and repurpose Whatfix content as knowledge base articles, in your LMS, or for any L&D purpose.
Integration to use existing support and help resources currently available in knowledge base repositories to build your Whatfix digital adoption experience. Limited to 2000 unique articles.
Out-of-the-box: In-app surveys allow you to collect insights from end-users as they engage with your in-app guidance to identify pain points and new content to create. It also includes an integration to link to third-party survey tools. Custom Surveys: All of the above, plus, ability to build custom in-app surveys and collect user insights directly within the application such as NPS, employee satisfaction, and any type of survey.	Out-of-the-box	Custom Surveys
Content management tool for content authors to have full control of the content creation process, easily manage updates, test and publish content through an all-in-one, no-code editor and dashboard.
Build data-driven in-app experiences, powered by Whatfix Analytics solution. With guidance analytics, uncover insights on user content engagement, identify content weak points and unique user behavior, and understand content completion rate via an easy-to-understand dashboard with intuitive and customizable graphs and reports.
Easily translate DAP content into other languages and ability to define language of preference at the end-user level to deliver a personalized experience.
Automated testing to validate Flows are working as expected and address issues caused by application UI changes. Receive email notifications with reports, videos, and recommendations to fix any identified errors.
Data & Security
Gain access to detailed historical information and data pertaining to activities completed by content authors and administrators in the Whatfix Dashboard (the content management tool.)
Selection of the Whatfix Data Center where Whatfix will be hosted for the deployment.
Aggregate insights from existing enterprise apps, combine and exchange data, and attribute workflows across software products to understand, enhance, and unify your end-user experience across your application stack. Standard plan limited to 2 integrations.	Limited
Single-sign on authentication process that enables end user and content authors to access the Whatfix software with your own organization’s login credentials.
Restrict access to Whatfix software to a predefined set of IP addresses to meet your security compliance policies.
Available deployment methods. Some features and functionalities in Standard and Premium plans may not be available under a self-hosted deployment model.	Cloud & self-hosted	Cloud & self-hosted	Self-hosted
Services & Support
Support available Monday through Friday, 24 hours a day.
Your trusted advisor from day one, assisting you to have a successful implementation, helping you scale your digital adoption program, and ensuring you are continuously meeting your business goals.
Content author’s access to Whatfix University for self-paced training and certification programs to help them advance their digital adoption skills.

Product Analytics Standard Plan: Included With Web & Enterprise Plans

Gain deep understanding of how users interact with your application with our Product Analytics solution, now included for free with the Web and Enterprise plans.

Plan	Standard	Premium
	For employee or customer-facing applications.	For employee or customer-facing applications.
Guidance
In-app guidance provides contextual, interactive, and intuitive, guided experience and help resources to end-users, including: Self Help: Collection of guided Flows, videos, help articles, links and more in an embedded wiki. Task List: To-do list of tasks for users to help kickstart their onboarding process Smart Tips: Contextual information pertaining to a specific element in the application that provides the user with additional details. Also called tooltips. Flows: Step-by-step instructions that help users learn an objective, complete a task, or learn a workflow. Beacons: Pulsating spot that draws users’ attention to a specific element on your application. Also called hotspots. Pop-Ups: Information widgets used to inform users about events that need their immediate attention that overlay on the entire applications screen and require a user to close the modal window.
Export Whatfix content as videos, slide decks, articles, documents, PDF, and ODT files to scale training content creation efforts and repurpose Whatfix content as knowledge base articles, in your LMS, or for any L&D purpose.
Integration to use existing support and help resources currently available in knowledge base repositories to build your Whatfix digital adoption experience. Limited to 2000 unique articles.
In-app surveys allow you to collect insights from end-users as they engage with your in-app guidance to identify pain points and new content to create. It also includes an integration to link to third-party survey tools.	Out-of-the-box	Out-of-the-box
Content management tool for content authors to have full control of the content creation process, easily manage updates, test and publish content through an all-in-one, no-code editor and dashboard.
Build data-driven in-app experiences, powered by Whatfix Analytics solution. With guidance analytics, uncover insights on user content engagement, identify content weak points and unique user behavior, and understand content completion rate via an easy-to-understand dashboard with intuitive and customizable graphs and reports.
Easily translate DAP content into other languages and ability to define language of preference at the end-user level to deliver a personalized experience.	–
Data & Security
Gain access to detailed historical information and data pertaining to activities completed by content authors and administrators in the Whatfix Dashboard (the content management tool.)
Selection of the Whatfix Data Center where Whatfix will be hosted for the deployment.
Aggregate insights from existing enterprise apps, combine and exchange data, and attribute workflows across software products to understand, enhance, and unify your end-user experience across your application stack.	Limited
Single-sign on authentication process that enables end user and content authors to access the Whatfix software with your own organization’s login credentials.	–
Restrict access to Whatfix software to a predefined set of IP addresses to meet your security compliance policies.	–
Available deployment methods. Some features and functionalities in Premium plan may not be available under a self-hosted deployment model.	Cloud & self-hosted	Cloud & self-hosted
Services & Support
Support available Monday through Friday, 24 hours a day.
Your trusted advisor from day one, assisting you to have a successful implementation, helping you scale your digital adoption program, and ensuring you are continuously meeting your business goals.
Content author’s access to Whatfix University for self-paced training and certification programs to help them advance their digital adoption skills.

Plan	Standard	Pro
	For employee or customer-facing applications.	For customer-facing applications with 1M+ users.
Guidance
In-app guidance provides contextual, interactive, and intuitive, guided experience and help resources to end-users, including: Checklist/Task List: To-do list of tasks for users to help kickstart their onboarding process Smart Tips: Contextual information pertaining to a specific element in the application that provides the user with additional details. Flows: Step-by-step instructions that help users learn an objective, complete a task, or learn a workflow. Nudges/Beacons: Pulsating spot that draws users’ attention to a specific element on your application. Also called hotspots. In-App Messages/Pop-Ups: Information widgets used to inform users about events that need their immediate attention that overlay on the entire applications screen and require a user to close the modal window.
Custom Surveys: Build native, custom surveys and collect user insights directly within the application.	Custom Surveys
Analytics of how users are engaging with Whatfix widgets (for eg: number of times a pop-up was clicked, Flow completion, drop offs etc.) to build data-driven DAP experiences. Gain insights on user content engagement data, unique user behavior, and content completion rate via an easy-to-understand dashboard, intuitive and customizable graphs, and reports.
User Segmentation
Use predefined user segments or create custom segments based on static user properties to deliver contextual in-app experiences.
Data & Security
Selection of the Whatfix Data Center where the content will be hosted for the deployment.
Mixpanel, Amplitude, and/or segment based integrations based on customer’s needs
Available deployment methods. Some features and functionalities in Standard plan may not be available under a self-hosted deployment model.	Cloud & self-hosted	Self-hosted
Services & Support
Support available Monday through Friday, 24 hours a day.
Your trusted advisor from day one, assisting you to have a successful implementation, helping you scale your digital adoption program, and ensuring you are continuously meeting your business goals.
Content author’s access to Whatfix University for self-paced training and certification programs to help them advance their digital adoption skills.

Plan	Standard	Premium
	For unlimited web-based employee-facing applications.	For unlimited web-based employee-facing applications.
Application Management
An administrative dashboard to manage, view and control all the applications where the Whatfix software is deployed. Easily manage all your users, security settings, application themes, and more.
One single enterprise-wide extension to support the Whatfix deployment for all your applications
Guidance: For Each Individual Application
In-app guidance provides contextual, interactive, and intuitive, guided experience and help resources to end-users, including: Self Help: Collection of guided Flows, videos, help articles, links and more in an embedded wiki. Task List: To-do list of tasks for users to help kickstart their onboarding process Smart Tips: Contextual information pertaining to a specific element in the application that provides the user with additional details. Also called tooltips. Flows: Step-by-step instructions that help users learn an objective, complete a task, or learn a workflow. Beacons: Pulsating spot that draws users’ attention to a specific element on your application. Also called hotspots. Pop-Ups: Information widgets used to inform users about events that need their immediate attention that overlay on the entire applications screen and require a user to close the modal window.
Automatically display in-app guidance and resources to end-users in the areas of the application relevant to any resource.
Export Whatfix content as videos, slide decks, articles, documents, PDF, and ODT files to scale training content creation efforts and repurpose Whatfix content as knowledge base articles, in your LMS, or for any L&D purpose.
Integration to use existing support and help resources currently available in knowledge base repositories to build your Whatfix digital adoption experience. Limited to 2000 unique articles.
Out-of-the-box: In-app surveys allow you to collect insights from end-users as they engage with your in-app guidance to identify pain points and new content to create. It also includes an integration to link to third-party survey tools. Custom Surveys: All of the above, plus, ability to build custom in-app surveys and collect user insights directly within the application such as NPS, employee satisfaction, and any type of survey.	Out-of-the-box	Custom Surveys
Content management tool for content authors to have full control of the content creation process, easily manage updates, test and publish content through an all-in-one, no-code editor and dashboard.
Build data-driven in-app experiences, powered by Whatfix Analytics solution. With guidance analytics, uncover insights on user content engagement, identify content weak points and unique user behavior, and understand content completion rate via an easy-to-understand dashboard with intuitive and customizable graphs and reports.
Easily translate DAP content into other languages and ability to define language of preference at the end-user level to deliver a personalized experience.
Automated testing to validate Flows are working as expected and address issues caused by application UI changes. Receive email notifications with reports, videos, and recommendations to fix any identified errors.
Data & Security: For Each Individual Application
Gain access to detailed historical information and data pertaining to activities completed by content authors and administrators in the Whatfix Dashboard (the content management tool.)
Aggregate insights from existing enterprise apps, combine and exchange data, and attribute workflows across software products to understand, enhance, and unify your end-user experience across your application stack. Standard plan limited to 2 integrations.	Limited
Selection of the Whatfix Data Center where Whatfix will be hosted for the deployment.
Single-sign on authentication process that enables end user and content authors to access the Whatfix software with your own organization’s login credentials.
Restrict access to Whatfix software to a predefined set of IP addresses to meet your security compliance policies.
Available deployment methods. Some features and functionalities in Standard and Premium plans may not be available under a self-hosted deployment model.	Cloud & self-hosted	Cloud & self-hosted
Services & Support
Support available Monday through Friday, 24 hours a day.
Your trusted advisor from day one, assisting you to have a successful implementation, helping you scale your digital adoption program, and ensuring you are continuously meeting your business goals.
Content author’s access to Whatfix University for self-paced training and certification programs to help them advance their digital adoption skills.

Product Analytics Standard Plan: Included With Web & Enterprise Plans

Gain deep understanding of how users interact with your application with our Product Analytics solution, now included for free with the Web and Enterprise plans.

Plan	Standard	Premium
	Cloud-based deployment only available with DAP Web and DAP Enterprise plans.	Cloud-based deployment plan for employee or customer-facing applications.
Capture & Insights
Track end-users’ actions, analyze their behavior, and make meaningful decisions to improve application experiences and increase end-user engagement.	25	Unlimited
Automatically track users’ page URL visits and reduce the effort required via manual tracking.
Out-of-the-box analytics widgets and ability to build your own custom dashboards to easily track application performance, usage, CTA clicks, and more in a single view.
Gain clear insights into user completion rates of every single step within a process and total time-to-completion to quickly identify improvement opportunities.
See a feature’s usage over a set time period using different types of visualization charts. For eg: you can see how many users from the US region clicked the ‘Create’ button everyday while using Chrome browser from Jan, 2022 to March, 2022.
Understand different paths users are taking on your application. For eg: see the different paths newly signed up users are taking after landing on your application. See what all pages they have clicked after that.
Capture the properties of the user to create a comprehensive view of that user along with the historical perspective of the changes that happened to the user’s properties. For eg: of user properties-device type, browser, country etc.
Event properties are a way to send contextual data along with the events so better analysis can be performed, and data-driven decisions can be taken.
Analyze behaviors of segmented groups of users based on common characteristics and customize the user experience presented to different cohorts to achieve your desired outcome with contextual, relevant information. For eg: a cohort could be of active users. Where active users could be defined as users who visited at least 5 pages in the last 30 days.
Services & Support
Support available Monday through Friday, 24 hours a day.
Your trusted advisor from day one, assisting you to have a successful implementation, helping you scale your digital adoption program, and ensuring you are continuously meeting your business goals.
Content author’s access to Whatfix University for self-paced training and certification programs to help them advance their digital adoption skills.

Product & Services Add-Ons

Smart Solutions

Out-of-the-box content templates, integrations, and analytics to help you kickstart your DAP journey.

On-Premise Authoring

Allows customer content and Whatfix deployment to be hosted in your own network.

White-Label

Rebrand Whatfix DAP guidance as your own to provide users a consistent look and feel experience on your application.

24/7 Customer Support

Support via email and ticketing system available around the clock, 24/7.

Professional Services

Dedicated engagement with Whatfix experienced DAP professionals to create and support strategic initiatives with a defined business outcome to drive ROI.

Have Questions?

Pricing for each product and plan is composed of a flat fee, plus user license fees. The flat fee depends on the product and plan you need. User license fees are defined based on the type of user who will access the application where Whatfix will be deployed, as further defined below:

For employee-facing applications used by your employees for internal business functions a user license is equal to the total number of users with access to such application.
For customer-facing applications used by your customers or external-facing users (partners or any other third-party) a user license is equal to the monthly active users (MAUs) with access to such applications.

Absolutely! You can sign up for a free trial to give Whatfix a test drive here.

Yes, we offer discounts based on your specific needs. Book a demo now for more info.

Yes, the Pro plan offers a complete, self-managed solution designed for customers who want to deploy the Whatfix DAP on a web or mobile-based customer-facing application with 1 million+ users.

Employee-facing applications are those used by your employees for internal business functions. Our pricing model for these applications is designed based on the total number of employees with access to the application where Whatfix guidance will be deployed.

Customer-facing applications are those used by your customers, partners, or external users. Our pricing model for these applications is designed based on monthly active users (MAUs) with access to the application where Whatfix guidance will be deployed.

Yes, you can buy the Product Analytics Premium plan for any web-based application, to measure and track application usage, feature adoption, and more.

Still have questions about our Products and Plans?

Contact us at [email protected] or call us on +1-800-459-7098 to request a demo and see how Whatfix empowers organizations to scale enterprise-wide changes, improve user productivity, and drive user adoption.

Get a Demo