Whatfix has been named a fourth time Leader and a second time star performer in the Digital Adoption Platform (DAP) products PEAK Matrix® Assessment 2023 released by Everest Group, a global research and analyst firm

Userization is the idea of making software work for each individual user, the way they need it to. It is about making technology more accessible for the user. Userization makes it simple and intuitive for the user to act, collaborate, and complete tasks in a seamless manner.

Whatfix has been named a Leader in the first ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022. In the Forrester report, Whatfix is positioned with the highest score in the strategy category among all evaluated vendors.

Whatfix has been featured in Gartner’s first ever Market Guide for Digital Adoption Platforms 2022. According to Gartner "By 2025, 70% of organizations will use digital adoption platforms across the entire technology stack to overcome still insufficient application user experiences.”

451 Research explores the growth of DAP, the evolving customer's needs of these platforms, and the reasons why Whatfix has experienced an annual recurring revenue (ARR) growth of +76% and net revenue retention (NRR) rate growth of +132% among its enterprise customers in 2021, despite the COVID-19 pandemic.

Everest Group conducted survey-based research of 90+ DAP buyers which revealed that 72% of the buyers had already implemented DAP, while the other 28% were currently in the planning stage to support their digital transformation efforts. Read the report to see their findings.