Optimize Government Efficiency and Elevate Citizen Experiences
Bridge digital skill gaps, streamline legacy transitions, and boost workforce efficiency with Whatfix. Our platform enables federal and public sector agencies to deliver faster, more accessible services—without overspending or overhauling systems.
Enable Government Employees & Enhance Citizen Experiences With Digital Adoption
Enable public sector employees and provide better digital services to citizens with contextual in-app guidance and real-time support to drive user adoption and maximize technology ROI.
Maximize ROI of Legacy Application Modernization Initiatives
Drive adoption of new government technologies and AI platforms and eliminate friction during legacy system migrations. Whatfix delivers in-the-flow support, usage insights, and task automation that reduce support costs, increase system utilization, and accelerate time-to-value, enabling federal agencies and public services to do more with less, at scale.
Strengthen Compliance and Reduce Operational Risk
Ensure secure, policy-aligned actions across applications with embedded guidance and real-time insights. Whatfix helps agencies meet regulatory requirements, minimize compliance risk, and maintain workflow integrity—supporting audit readiness and data security without slowing down day-to-day operations.
Improve Workforce Efficiency by Enabling Government Employees
Equip government employees with the tools to navigate new and evolving digital systems confidently. Whatfix empowers teams to adapt quickly to change—whether adopting AI-enabled tools or new process updates—reducing errors and delays while improving productivity and public service delivery.
Whatfix Platform
Accelerate Adoption, Scale ROI.
Drive success across the entire software lifecycle. Prepare users before launch, support them with live guidance, and continuously optimize for maximum impact.
Pre-Go Live
Mirror
Create replicate app environments for hands-on training and AI roleplay.
Explore Mirror →
Real-Time Guidance
DAP
Support users in the flow of work with in-app guidance and AI self help.
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Post-Launch
Analytics
Analyze how users engage with applications and launch targeted interventions.
Explore Analytics →
Federal Agency Transformation Clicks Better With Whatfix
See why government and public sector agencies choose Whatfix as their digital adoption partner.
No-code content
editor
Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.
Unified approach to digital adoption
Bridge the gap between learning and doing. Whatfix is the only DAP that pairs in-app guidance with application simulation, enabling teams to build hands-on sandboxes that acclerates proficiency, improves skills, and accurately assess readiness.
Cross-application workflow support
Whatfix’s open ecosystem supports cross-app processes, guiding users across systems without disruption. This eliminates friction in complex workflows and ensures seamless full-stack adoption.
Customer services that drive outcomes
Whatfix combines dedicated enablement support, author training, technical support, and customer success frameworks to help teams accelerate adoption, scale effectively, and prove ROI.
Trusted by Enterprises.
Loved by Users
64%
faster time-to-value on digital investments.
67%
higher ROI on enterprise software.
37%
higher user proficiency after 3 months.
72%
increase in overall user productivity.
49M
end-users enabled with Whatfix in-app guidance.
Whatfix reimagines our training. The DAP is easy to use – even for non-technical users. It supports in-application guidance across almost any interface and platform. It’s so easy to update materials, we can finally keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.
Abby Essing
Security & Compliance
Your Security Is Our Priority
As a Digital Adoption Platform provider, we must stay aware of regulatory requirements for data. Whatfix’s compliance team ensures our data handling practices meet these requirements.
WHITEPAPER
How DAP Accelerates Public Sector Transformation Projects
Learn how DAP enables federal agencies and governments to put end-user experience at the center of transformation to achieve ROI and business outcomes.
BLOG
Digital Transformation in Government
See how federal agencies are driving business outcomes by transforming public services and core business processes – and how to accelerate digital ROI.
ANNOUNCEMENT
The US Army Selects Whatfix as Its Digital Adoption Partner
Whatfix enters the federal sector, empowering the US Army’s HCM transformation on its personnel and pay system for its military members and HR operations.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Whatfix FAQs
Don’t see your answer? Send a message to our live chat, we’d be happy to help!
Whatfix helps public-sector organizations prepare employees for new systems with simulations before go-live and contextual guidance after launch. Role-based Flows, Smart Tips, Task Lists, and Self Help support employees as legacy processes move to modern digital applications. Usage analytics can identify where adoption stalls, helping agencies reduce migration friction, improve system utilization, and protect workforce productivity during large-scale modernization programs.
Whatfix can guide citizens, vendors, and other external users through complex digital services with contextual instructions and self-service support. In one government web-application use case, 98% of applicants completed a title-search step and 89% reached the work-location step after guidance was introduced. The program also reduced drop-offs and support demand, demonstrating how in-app assistance can improve completion across public digital services.
Whatfix can embed policy-aligned instructions, required process steps, data-entry guidance, and reminders directly inside government applications. Employees receive support while completing regulated or policy-sensitive tasks, which helps agencies reinforce consistent execution across departments and user groups. Application owners can update guidance as procedures change and use analytics to identify workflows where users continue to deviate from the expected process.
Whatfix provides government employees, contractors, and partners with guided workflows, searchable Self Help, Smart Tips, and simulations so routine software questions can be resolved without a ticket or scheduled retraining. This is useful for agencies supporting large, distributed workforces and infrequent administrative tasks. By moving repeatable guidance into the application, IT and training teams can focus resources on complex technical issues and higher-value enablement work.
How can federal agencies and municipalities measure adoption and ROI from new government technology?
Whatfix help government agencies measure application usage, process completion, user friction, feature adoption, and engagement with in-app guidance. Public-sector leaders can compare those signals with service-completion rates, support volume, time-to-proficiency, error reduction, process cycle time, and system utilization. This gives modernization teams measurable evidence of where new technology is being adopted successfully and where user behavior is limiting expected operational value.
Software Clicks Better With Whatfix
In-app guidance. Hands-on simulations. Actionable analytics. One unified, AI-powered platform to drive adoption and maximize ROI.