Accelerate HCM Adoption & Maximize ROI

Whatfix personalizes HCM guidance by user role so employees, people managers, recruiters, and HR administrators receive support for the processes relevant to them. Flows, Task Lists, Smart Tips, and Self Help guide users through infrequent and high-volume HR tasks inside the application. This helps increase HCM utilization, reduce confusion, and improve time-to-proficiency across a workforce with widely different HR-system responsibilities.

Whatfix guides employees and managers through time-sensitive HCM workflows with in-app steps, reminders, and self-service support. In one SAP SuccessFactors use case, performance-review guidance reduced related support tickets by 30% and avoided $500,000 in additional annual training costs. Oracle Fusion use cases have also shown that Self Help can resolve employee enrollment questions and allow large support teams to focus on higher-priority HR work.

Whatfix helps employees enter accurate HR data by providing field-level guidance, contextual reminders, and role-specific task support inside the HCM system. In one SuccessFactors use case, roughly 3,000 users updated their information through Task Lists and Smart Tips, increasing people-data completeness from 70% to 95%. Better self-service can also reduce the manual cleanup and follow-up work handled by HR operations teams.

Whatfix gives employees and managers access to contextual Self Help, guided Flows, and Smart Tips while they complete HR tasks. Users can resolve many questions about benefits, performance reviews, profile updates, recruiting actions, and other infrequent processes without contacting HR or an application administrator. Because guidance appears in the workflow, HR teams can scale support across large employee populations while keeping assistance relevant to each task and role.

Whatfix help HR teams measure HCM usage, workflow completion, drop-offs, feature adoption, and engagement with in-app support. HR leaders can compare those signals with outcomes such as task completion, data accuracy, support volume, employee proficiency, process cycle time, and HR service effort. This creates a practical measurement model for identifying adoption gaps and evaluating HCM value realization.