Whatfix + Salesforce

Improve Productivity On Your Salesforce Platforms with Better Adoption

Equip your Salesforce-powered teams with in-app training to influence higher win rates, shorten resolution times, and improve service quality with the Whatfix Digital Adoption Platform.

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Use Cases / Benefits

Better Sales Task Management

Provide step-by-step in-app guidance to rapidly complete workflows on the Salesforce platform. Eliminate guesswork from complex sales tasks and Identify and automate time consuming tasks to shorten long workflows.

Hands-On Salesforce Learning

Maximize Salesforce adoption and training with personalized, in-app learning flows. With learning in the flow of work, the path to productivity during change management and new hire onboarding is faster than ever.

In-App Knowledge Center

Bring self-service support for Salesforce directly in the app. Build knowledge centers and support flows on the SFDC platform, allowing your sales, support and marketing teams to have easy access to all customer engagement processes and updates when they need it most.
Bring knowledge into where sales people spend the most time. Collate process changes and platform updates from every corner of the enterprise into a centralized and readily available repository. Helpful content never goes out of date with Whatfix.

Learn how Experian drives Salesforce adoption across its global employee base with Whatfix - resulting in a 2X reduction in user adoption time, and ~6hours of productive time given back to users.

Platform FEATURES

Key features that are relevant for this solution

Salesforce In-Application Guidance

Break down complex Salesforce journeys into easy guided steps with Whatfix Flows. Customize Flows using branching and automations to align with your organizational sales processes. Transform Flows into automatically updatable videos, PDFs and presentations.

 

Structured Learning

Create personalized training plans based on individual Salesforce users’ requirements, roles, and platform usage. With Whatfix, diversify your team’s learning with a combination of Whatfix created and externally fetched content that leverage analytics to maximize Salesforce product adoption.

Self Help

Reduce the burden on your support team by creating a self-sufficient workforce with self-service, contextual help embedded directly into your applications.

By The Numbers

The Whatfix difference

1.25x
Increase in employee productivity
45%
Reduction on support queries

84%
Reduction in training content creation costs

65%
Reduction in go-to-launch enterprise applications

3x
Faster time to proficiency for a new employee
30%
Reduction in knowledge discovery time


Experience the Benefits of Whatfix Today