ANALYZE

Maximize Your Software Potential with Data-Driven Insights from Product Analytics

Easily track and analyze user behavior for informed decision-making with no-code event tracking and consistent data analysis

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Leverage data to drive user engagement, adoption, and proficiency

Capture all user actions without engineering dependency

Whatfix provides easy-to-install and easy-to-use event capturing and data management capabilities. Using our visual, drag-and-drop tagging editor, software owner easily track all user actions such as clicks, page visits, mouse hovers, and more actions without technical expertise.

Take data backed decision to prioritize features

Gain a deeper understanding of which features are most used, most valuable, and have the highest impact on your business goals. This information will allow you to make informed decisions on which features to prioritize in your development pipeline.

Boost Process Efficiency through Improved Completion Rates and Reduced Time

Optimize processes by providing detailed insights into user behavior and interactions with the application. This information can be used to identify pain points and inefficiencies in the user journey, leading to improved user experience and overall process optimization.

Enhance User Experience through Comprehensive User Journey Analysis

Pinpoint UX gaps by providing a comprehensive view of how users interact with the application. By continuously monitoring and analyzing user journeys, identify areas of friction and opportunities for improvement, leading to an improved user experience and increased product adoption.

Learn how Cardinal Health Canada supported the launch of its new customer-facing website with Whatfix’s interactive guidance and self-service help features, streamlining its user adoption to a better customer experience with a 24/7 self-help solution.

Features

Powerful analytics that power intuitive user experiences

Behaviour Analytics

Understand key user behaviour within your application. Identify critical dropoff spots where users need a little extra navigation help with User Actions and Funnels.

  • Identify areas where users need help
  • Discover opportunities to accelerate adoption
  • Track business process completion and feature adoption trends
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Guidance Analytics

Track how users interact with Whatfix widgets and help content. Collect granular insights into your most used flows, self-help search terms, and other key performance metrics.

  • Get performance data on all widgets
  • Identify gaps in your help content
  • Optimize user experiences in real time

User Feedback

Obtain user feedback seamlessly on your Flows and Self Help content. Use that feedback to influence new content creation and continuously enhance your in-app experiences.

  • Improve Flows with real-user feedback
  • Offer contextual self help on a wide range of search terms

By The Numbers

The Whatfix difference

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Increase in employee productivity
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Reduction on support queries

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Reduction in training content creation costs

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Reduction in go-to-launch enterprise applications

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Faster time to proficiency for a new employee
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Reduction in knowledge discovery time


Testimonials

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