WHATFIX

Sub-Processors Portal

Last updated: 6th August, 2026, effective as of 6th August, 2026

The matrix below provides the current list of Sub-processors authorized to process Whatfix customer data in accordance with the applicable service agreement.

Unless otherwise agreed with a Customer in writing, Whatfix uses the following Sub-processors for hosting and providing the Whatfix Products:

Core Sub-processors:

Sub Processor Registered Office Scope of Service
Microsoft Azure Redmond, USA Cloud service provider for hosting Whatfix Platform (US Customers)
Microsoft Azure Ireland Dublin, Ireland Cloud service provider for hosting Whatfix Platform (EU Customers)
Zendesk San Francisco, USA Support ticketing service
Datadog New York, USA Observability platform
Cloudflare San Francisco, USA Content Delivery, WAF (web application firewall) services
Descope Los Altos , USA Authentication, authorization, and identity management 
Whatfix Private Limited Bangalore, India Platform management, customer support and other operational services

 

Third Party Sub-processors:

Sub Processor Registered Office Scope of Service
Salesforce San Francisco, USA Customer relation management
Infobeans Pune, India Digital Adoption Assistant /Professional services
Mindtickle California, USA Customer relation management and enablement

 

AI Sub-processors:

Sub Processor Registered Office Scope of Service
Mindtickle San Francisco, USA Mirror Roleplay services
Google Cloud Platform (Vertex AI, Claude, Anthropic’s Computer Use tool) California, USA AI services for automating flow creation and improving task automation
Azure OpenAI California, USA AI services for enhancing task automation
Anthropic (Computer Use tool) California, USA AI services for enhancing task automation
Future AGI
 Delaware, USA AI observability platform