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IT Service Management (ITSM) is how IT teams manage IT service delivery to end-users. Explore use cases for internal IT service delivery on application analytics, IT training, IT usage, service management, software asset management, software implementation, and more.

What Is a Help Desk? +Types, Benefits, Challenges

November 2, 2023

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Newest Articles on ITSM

How to Perform a Business Process Analysis (+Benefits)
17 Best Business Process Mapping Tools (2024)
What Is Business Process Standardization? (+Benefits, Examples)
15 Types of IT Frameworks and Operating Models (2024)
The Role of IT Governance (Types, Frameworks)
What Is Enterprise Service Management? +Best ESM Software
Legacy Application Modernization: Best Practices, Challenges
15 Must-Track Help Desk Metrics & KPIs (2023)
Software License Management: An Enterprise Guide
What Is Process Governance? +Benefits, Challenges, Trends
Time-to-Proficiency: How to Accelerate New Hire Productivity
12 IT Challenges Facing CIOs in 2024 (+Overcoming Them)

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