Whatfix named as a Customers’ Choice in 2024 Gartner® Voice of the Customer Report

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Whatfix has been recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer report, the only vendor that received this recognition.

Our customers provided 52 reviews, the most in its category, featuring reviews such as

“Whatfix is a great digital platform to integrate with systems new associates are not familiar with. It helps to improve the speed to their proficiency and gives them confidence on the phone with customers”

Global insurance carrier with $30B+ in annual revenue

“Overall, it’s been a great experience with Whatfix. They’ve worked quickly to resolve any questions or requests, and our users have received immense value from the product.”

Enterprise bank with $3B+ to $10B in annual revenue

“I have been extremely satisfied since day 1. Whatfix is the best partner I have ever worked with. The level of professionalism, customer orientation, and future focus is on Champions League level.”

A manufacturing company with $1B+ to $3B in annual revenue

Whatfix – A Customers’ Choice in Digital Adoption Platforms

Reviewers consistently praise Whatfix with high ratings, spanning across product capabilities (4.6/5), support (4.7/5), sales experience (4.5/5), and Integration & deployment experience (4.5/5). Whatfix is the most reviewed company in its category across global deployment regions, with 56% of reviews originating from North America, 27% from EMEA, and 17% from the Asia Pacific region.

The Gartner Peer Insights Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers. Whatfix has demonstrated its commitment to exceptional customer experience with a 4.5/5 rating on the Gartner Peer site. We are named a Leader in numerous analyst reports, including the IDC MarketScape: Worldwide DAP 2024 Vendor Assessment and the Workplace Employee Experience Management (WEEM) Platforms PEAK Matrix® by the Everest Group in 2023.

Read this report to understand why Whatfix is the only vendor with above Market Average scores in overall experience and user interest & adoption.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

Gartner, Voice of the Customer for Digital Adoption Platforms 23 April 2024, By Peer Contributors.