Reduce Support Overhead With Self-Service Experiences and In-App Guidance

With Whatfix for Support Teams, enable end-users with contextual guidance and proactive self-support at the moment of need to deflect support issues and identify root problems.

Trusted by Industry-Leading Companies

Create frictionless support experiences with proactive customer self-service and hands-on agent training.

Guidance

Enable support agents with hands-on training and on-demand performance support

Reduce new support agent time-to-proficiency and enable support users with contextual in-app guidance like Flows, Task Lists, and Smart Tips in the flow of work to improve productivity, drive adoption, and achieve business outcomes.

Support

Deflect support issues with proactive customer self-service experiences

Support customers at the moment of need with Self Help, an in-app resource center that integrates with your knowledge repositories and allows end-users to search for any issues, reducing the burden on your support teams.

Analytics

Analyze agent workflow friction and identify root problems of support issues

Track user behavior with our no-code event tracking. Analyze how agents complete tasks and resolve tickets. Identify where customers experience friction and uncover common support issues. Use these insights to take a data-driven approach to your CX transformation.

Surveys

Centralized support-related user feedback with in-app surveys

Build and launch in-app surveys to understand customer sentiment, manage feature requests, identify product bugs, personalize onboarding, and close the feedback loop.

The Whatfix Platform

Analyze. Create. Engage.

Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.

Digital Adoption Platform

Engage users in the flow of work and eliminate task friction with contextual in-app guidance and embedded workflow support.

Mirror

Easily create sandbox environments of web applications to provide hands-on user training in a risk-free environment, accelerating time-to-proficiency.

Product Analytics

Analyze how users engage with applications, tasks, and workflows with no-code event tracking for a data-driven approach to digital adoption.

User Support Clicks Better With Whatfix

See why support teams at Fortune 1000 enterprises and growth companies choose Whatfix as their digital adoption partner.

No-code content editor

Create branded in-app guidance and proactive user support contextualized to end-user roles with Whatfix Studio.

Integrate with your knowledge repositories

Self Help easily integrates with your knowledge base, technical documentation, SOPs, and more – bringing help content directly into your product experience.

Immerse support agents with hands-on training

Create replica sandbox environments of your help desk and support workflows, allowing agents to learn via hands-on training without risking live software usage.

Analyze and engage in one platform

Capture user events, track product usage, and analyze support queries to identify areas of friction and trends. Take a data-driven approach to resolving root problems of issues before they happen and deflect help tickets with self-service experiences.

AI-powered

Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, knowledge discovery, and more with an in-app support assistant.

Customer-centric approach

Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.

Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future. By deflecting more inquiries to digital self-assistance, we not only ease the burden on support but also provide a faster, more rewarding service experience.

Remi Preghenella

Read the success story →

$390k

Saved annually by eliminating 10% of its Sophos Firewall support tickets on technical setup.

Whitepaper

How CIOs Build an Enterprise DAP Business Case

Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.

BLOG

How to Provide In-App Support for Users

Learn how to support users with proactive in-app help.

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REPORT

The Forrester Wave™: Digital Adoption Platforms, Q4 2024

Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.

Get the Forrester Wave report →

BEST-IN CLASS SOLUTIONS

Recognized by
industry leaders

Software Clicks Better With Whatfix

With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.