Modernize User Support With Self-Service

Deliver seamless support experiences for employees and customers with just-in-time guidance, AI-powered conversational support, and self-service experiences — lowering support costs, accelerating workflows, and unlocking user productivity.

Enable Intelligent, Self-Service Support Across Your Enterprise

Guidance

Provide Embedded, Just-in-Time Support

Surface contextual help directly inside the applications your employees and customers use. With Smart Tips, Pop-Ups, and Self Help, Whatfix ensures users get answers at the exact moment of need, reducing disruption and frustration.

Support

Deliver On-Demand Self-Service

Empower users to resolve issues independently without submitting tickets. Whatfix integrates with your existing knowledge repositories, FAQs, and SOPs to instantly deliver relevant, role-based answers within the workflow.

Power Support With AI Knowledge and Conversational Search

Unify and enrich your support ecosystem with AI-powered knowledge integration. Enable users to find information quickly through natural language search and conversational AI, ensuring they get accurate answers faster than ever.

Analytics

Reduce Support Burden and Identify Issues Proactively

Lower support costs by deflecting tickets and reducing repetitive requests. Use analytics and session replays to identify recurring friction points and resolve them with guided experiences, accelerating adoption and unlocking productivity.

The Whatfix Platform

Analyze. Create. Engage.

Whatfix is an AI-powered platform that enables users, accelerates workflows, and maximizes digital ROI. Trusted by 700+ digital-first organizations, Whatfix strives to make technology user-centric, unlocking productivity and empowering enterprises to realize outcomes from digital investments.

Digital Adoption Platform

Engage users in the flow of work, accelerate workflows, and unlock productivity with in-app guidance and contextual workflow support.

Mirror

Create replica application environments for simulated workflow training and AI roleplay scenarios to accelerate proficiency in a risk-free sandbox.

Product Analytics

Analyze how users engage with applications, tasks, and workflows with no-code event tracking for a data-driven approach to digital adoption.

User Support for the Modern Enterprise

See why leading enterprises choose Whatfix to reduce support costs, accelerate workflows, unlock user productivity, and maximize the value of their business software and IT investments.

No-code content editor

Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.

Harness AI’s potential

AI Agents expand the capabilities of application owners and content creators, from AI-powered authoring, information synthesizing, and performing in-app tasks based on user input. Whatfix’s underlying ScreenSense technology delivers contextual guidance, adaptive scenario training, and intelligent assessment capabilities.

Cross-application workflow support

Whatfix uniquely supports processes that span multiple applications, guiding users across systems without disruption. This eliminates friction in complex, end-to-end workflows and ensures seamless adoption across your entire IT stack.

Platform coverage

Whatfix is an application-agnostic platform compatible with any enterprise software or custom application, including full support for web, desktop, mobile, Citrix/VDI, and iFrames.

Customer-first mentality

High-touch support with dedicated CSMs, content author training, and migration teams for every customer. Whatfix was the only DAP vendor recognized as a Customers’ Choice in the most recent Gartner® Voice of the Customer report.

Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future. By deflecting more inquiries to digital self-assistance, we not only ease the burden on support but also provide a faster, more rewarding service experience.

Remi Preghenella

Read the success story →