Trusted digital adoption partner of Fortune 1000 companies
Reduce Support Overhead With Self-Service Experiences and In-App Guidance
With Whatfix for Support Teams, enable end-users with contextual guidance and proactive self-support at the moment of need to deflect support issues and identify root problems.
Create frictionless support experiences with proactive customer self-service and hands-on agent training.
Guidance
Enable support agents with hands-on training and on-demand performance support
Reduce new support agent time-to-proficiency and enable support users with contextual in-app guidance like Flows, Task Lists, and Smart Tips in the flow of work to improve productivity, drive adoption, and achieve business outcomes.
Support
Deflect support issues with proactive customer self-service experiences
Support customers at the moment of need with Self Help, an in-app resource center that integrates with your knowledge repositories and allows end-users to search for any issues, reducing the burden on your support teams.
Analytics
Analyze agent workflow friction and identify root problems of support issues
Track user behavior with our no-code event tracking. Analyze how agents complete tasks and resolve tickets. Identify where customers experience friction and uncover common support issues. Use these insights to take a data-driven approach to your CX transformation.
Surveys
Centralized support-related user feedback with in-app surveys
Build and launch in-app surveys to understand customer sentiment, manage feature requests, identify product bugs, personalize onboarding, and close the feedback loop.
The Whatfix Platform
Analyze. Create. Engage.
Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.
User Support Clicks Better With Whatfix
See why support teams at Fortune 1000 enterprises and growth companies choose Whatfix as their digital adoption partner.
No-code content editor
Create branded in-app guidance and proactive user support contextualized to end-user roles with Whatfix Studio.
Integrate with your knowledge repositories
Self Help easily integrates with your knowledge base, technical documentation, SOPs, and more – bringing help content directly into your product experience.
Immerse support agents with hands-on training
Create replica sandbox environments of your help desk and support workflows, allowing agents to learn via hands-on training without risking live software usage.
Analyze and engage in one platform
Capture user events, track product usage, and analyze support queries to identify areas of friction and trends. Take a data-driven approach to resolving root problems of issues before they happen and deflect help tickets with self-service experiences.
AI-powered
Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, knowledge discovery, and more with an in-app support assistant.
Customer-centric approach
Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.
See why customers love Whatfix
“Whatfix reimagines our training. It supports in-application guidance across any interface and platform. And it’s so easy to update materials that we can, at last, keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”
Abby Essing Sr. Manager, Operations Services at Renewable Energy Group, Inc.
“The problem with any system training is that it’s really hard to tailor training based on user roles. With Whatfix, you have the opportunity to instantly access information, rather than wait until a subject matter expert is available.”
Nichola Holdship People Development Manager at Acorn Recruitment
“The interactions with the Whatfix team immediately made it clear they were interested in being true partners and not just vendors offering a transaction engagement. If we are going to spend time and money with a vendor, we need to know we are on the same team, not working against each other.”
Ash Shepherd Chief Product Officer at NTEN
“Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”
Remi Preghenella Director of Product Documentation and Digital Adoption at Sophos
“Whatfix is the ideal DAP for agile, customer-centric insurance organizations like Sentry. The difference is that people love using Whatfix. You don’t need technical skills to create and deploy content, it’s packed with innovation, and we can integrate it quickly across almost our entire application portfolio.”
Colleen Behnke Learning and Performance Specialist, Sentry Insurance
“The in-system training is a game changer. Whatfix really helped us move the needle toward using more current and innovative training solutions. We strongly value innovation as an organization and that includes innovating the way we learn.”
Jill Busch Director of Learning and Development at Manpower
Whitepaper
How CIOs Build an Enterprise DAP Business Case
Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.
BLOG
How to Provide In-App Support for Users
Learn how to support users with proactive in-app help.
REPORT
The Forrester Wave™: Digital Adoption Platforms, Q4 2024
Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.
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