Trusted digital adoption partner of Fortune 1000 companies
Reduce Support Overhead With Self-Service Experiences and In-App Guidance
With Whatfix for Support Teams, enable end-users with contextual guidance and proactive self-support at the moment of need to deflect support issues and identify root problems.
Create frictionless support experiences with proactive customer self-service and hands-on agent training.
Enable support agents with hands-on training and on-demand performance support
Reduce new support agent time-to-proficiency and enable support users with contextual in-app guidance like Flows, Task Lists, and Smart Tips in the flow of work to improve productivity, drive adoption, and achieve business outcomes.
Deflect support issues with proactive customer self-service experiences
Support customers at the moment of need with Self Help, an in-app resource center that integrates with your knowledge repositories and allows end-users to search for any issues, reducing the burden on your support teams.
Analyze agent workflow friction and identify root problems of support issues
Track user behavior with our no-code event tracking. Analyze how agents complete tasks and resolve tickets. Identify where customers experience friction and uncover common support issues. Use these insights to take a data-driven approach to your CX transformation.
Centralized support-related user feedback with in-app surveys
Build and launch in-app surveys to understand customer sentiment, manage feature requests, identify product bugs, personalize onboarding, and close the feedback loop.
User Support Clicks Better With Whatfix
See why support teams at Fortune 1000 enterprises and growth companies choose Whatfix as their digital adoption partner.
No-code content editor
Create branded in-app guidance and proactive user support contextualized to end-user roles with Whatfix Studio.
Integrate with your knowledge repositories
Self Help easily integrates with your knowledge base, technical documentation, SOPs, and more – bringing help content directly into your product experience.
Immerse support agents with hands-on training
Create replica sandbox environments of your help desk and support workflows, allowing agents to learn via hands-on training without risking live software usage.
Analyze and engage in one platform
Capture user events, track product usage, and analyze support queries to identify areas of friction and trends. Take a data-driven approach to resolving root problems of issues before they happen and deflect help tickets with self-service experiences.
AI-powered
Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, knowledge discovery, and more with an in-app support assistant.
Customer-centric approach
Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.
Sophos Enables New Firewall Customers With In-App Technical Onboarding and Proactive Self-Support
GUIDE
What Is a Digital Adoption Platform?
See why IDC predicts that by 2027, 80% of G1000 organizations will mitigate technical skills shortages and conduct employee upskilling with a DAP in our ultimate guide.
WHITEPAPER
Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders .
REPORT
Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.
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