Deliver

Delight users with a unified user experience across your enterprise applications

Offer interactive in-app guidance and contextual self support, make announcements, collect feedback, and do much more with the Whatfix Digital Adoption Solution.

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Improve key feature utilization and user engagement across your applications

proficiency

Boost user proficiency and self-serviceability

Accelerate time to proficiency on your applications with in-app training and contextual on-demand support. Improve application proficiency with continuous training at the moment of need.

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user experience

Deliver a seamless user experience

Unify user experience across your applications to reduce friction, increase stickiness, and delight users. Understand user behaviour inside your applications and continuously optimize experiences.

adoption

Drive engagement and adoption

Seamlessly onboard users and improve adoption of key features of your application. Personalize support based on user role and reduce the burden on your support team.

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Learn how Cardinal Health Canada supported the launch of its new customer-facing website with Whatfix’s interactive guidance and self-service help features, streamlining its user adoption to a better customer experience with a 24/7 self-help solution.
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Features

Personalized experiences that power adoption and productivity

Guidance and training

Deliver step-by-step in-app guidance on key workflows within the application to train users in real time. Enable users to instantly familiarize themselves with processes

  • Offer interactive product walkthroughs with Whatfix Flows
  • Onboard users and facilitate completion of key tasks with the Task List
  • User Intelligent Nudges to improve task completion rates and highlight underutilized features

On-demand support

Offer contextual support to users at the moment of need within the application. Make all of your help and support content from across enterprise systems accessible wherever the user is.

  • Personalized Self Help based on user role and location within the application
  • Enterprise Search makes content from other applications accessible to the user within in-app knowledge bases
  • Integrate with your chatbot to enable conversational support within the application

In-app messaging

Make announcements, collect feedback, and enable change management with in-app messaging capabilities.

  • Communicate announcements and key information with Popup notifications
  • Highlight new features and changes with the Beacon, directly in the app
  • Nudge users, offer tips, and make recommendations with Smart Tips

By The Numbers

The Whatfix difference

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Increase in employee productivity
0%
Reduction on support queries
0%
Reduction in training content creation costs
0%
Reduction in go-to-launch enterprise applications
0x
Faster time to proficiency for a new employee
0%
Reduction in knowledge discovery time

Resources

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Case Studies
Sophos Saved $390,000 With In-App Technical Guidance and Self Support for Its Firewall Customers
White Papers
How to Build an Enterprise DAP Business Case
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Case Studies
Ferring Pharmaceutical Supports Its Icertis Contract Management Transformation With Whatfix
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Case Studies
Compass Group Cut Training Content Creation Time 70% & Accelerated Contract Turnaround Time

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