Accelerate ServiceNow Adoption & Maximize ROI

With Whatfix for ServiceNow, support users in the flow of work, maximize usage, and create frictionless workflows across your ServiceNow applications.

Achieve business outcomes with frictionless ServiceNow experiences

Accelerate ServiceNow user onboarding and adoption with in-app guidance

Reduce ServiceNow time-to-proficiency with hands-on training and enable users with contextual in-app guidance like Flows, Task Lists, and Smart Tips to improve productivity, drive adoption, and achieve IT and support outcomes.

Embed performance support into ServiceNow tasks and workflows

Whatfix enables ServiceNow users – from IT admins, support agents, and customers – to complete everyday tasks more efficiently with in-app performance support at critical moments – eliminating user friction, reducing data errors, improving IT service delivery, and maximizing ServiceNow usage.

Analyze ServiceNow usage, identify friction, and optimize support processes

With Whatfix Guidance Analytics, analyze how ServiceNow end-users engage with your Whatfix-built in-app content, like Task List completion rates, Flow dropoffs, and Smart Tip views. With Product Analytics, capture and analyze ServiceNow end-user behavior and adoption without engineering support, including user actions, attributes, event tributes, and auto-capture to better frictionless ServiceNow experiences and workflows.

The Whatfix Platform

Analyze. Create. Engage.

Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.

Digital Adoption Platform

Engage users in the flow of work and eliminate task friction with contextual in-app guidance and embedded workflow support.

Mirror

Easily create sandbox environments of web applications to provide hands-on user training in a risk-free environment, accelerating time-to-proficiency.

Product Analytics

Analyze how users engage with applications, tasks, and workflows with no-code event tracking for a data-driven approach to digital adoption.

ServiceNow Clicks Better With Whatfix

See why ServiceNow customers at Fortune 1000 enterprises choose Whatfix as their digital adoption partner.

No-code content editor

Create contextual ServiceNow in-app guidance and support content tailored to CRM end-users roles and needs with Whatfix Studio.

Smart context

Automatically deliver contextual in-app guidance and support to ServiceNow end-users depending on where they’re at an application, the business process, their role, and more.

Immerse ServiceNow users with hands-on training

Create replica sandbox environments of your ServiceNow applications for hands-on training without risking live software usage.

Analyze and engage in one platform

Capture user events and ServiceNow usage data to identify areas of friction and take a data-driven approach to new in-app guidance, improve product experiences within a single platform.

AI-powered

Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app ServiceNow tasks based on user input, and more.

Customer-centric approach

Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.

Whatfix reimagines our training. The DAP is easy to use – even for non-technical users. It supports in-application guidance across almost any interface and platform. It’s so easy to update materials, we can finally keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.

Abby Essing

Read the success story →

50%

Reduced time-to-proficiency for CRM and ERP users.

WHITEPAPER

How CIOs Build an Enterprise DAP Business Case

Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.

GUIDE

What Is a DAP?

See why IDC predicts that by 2027, 80% of G1000 organizations will mitigate technical skills shortages and conduct employee upskilling with a DAP in our ultimate guide.

Learn why modern organizations need a DAP →

REPORT

The Forrester Wave™: Digital Adoption Platforms, Q4 2024

Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.

Get the Forrester Wave report →

BEST-IN CLASS SOLUTIONS

Recognized by
industry leaders

Software Clicks Better With Whatfix

With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.