Salesforce is the enterprise CRM software with the highest market share, packed with features like deal tracking, quote to cash, contact management, and marketing intelligence. It’s a powerful tool for any sales-orientated business with integrations to thousands of other applications.
However, with all these capabilities, figuring out how to use Salesforce to its fullest potential can be overwhelming. Organizations must map sales processes, design custom CRM workflows, migrate data, and train end-users. That’s where a Salesforce implementation partner comes in.
Salesforce licenses these experts to help businesses like yours get set up and running smoothly. They specialize in various industries and use cases, ensuring the software fits your unique needs and driving Salesforce adoption across your team.
Salesforce Sales Cloud has everything you need to succeed, but navigating its extensive ecosystem can take time and effort. From choosing the right solution to getting your sales team up to speed, an implementation partner can make all the difference.
In this article, we’ll discuss how these partners can help you maximize Salesforce, including their services and costs. We’ll also examine some of the best ones based on reviews, pricing, and the services they offer.
15 Best Salesforce Implementation Consulting Partners & Services
- Accenture
- Deloitte Digital
- Capgemini
- IBM
- Cognizant
- Slalom
- Wipro
- Coastal Cloud
- Simplus
- Access Global Group
- SevenPoints
- Girkon
- Horizontal Digital
- Alliance Tek
- Corrao Group
What is a Salesforce Implementation Partner?
A Salesforce implementation partner is a licensed organization dedicated to helping businesses successfully implement and optimize Salesforce solutions. They bring expertise and experience to ensure your Salesforce setup is tailored to meet your unique business needs and goals.
Here’s what a Salesforce implementation partner can do for you:
- Choosing the right Salesforce solution for your business
- Deploying Salesforce across your organization
- Migrating your existing data into Salesforce
- Customizing Salesforce solutions to meet your needs
- Integrating Salesforce with your existing sales tools and systems
- Providing CRM onboarding, training, and ongoing support to help your sales team maximize revenue
An implementation partner helps you deploy Salesforce faster and ensures your team adapts to the new system, maximizing your investment.
What Is the Typical Cost of a Salesforce Implementation Consultant?
Implementing Salesforce can be a significant investment, sometimes up to hundreds of thousands of dollars. However, this investment is crucial for optimizing your CRM workflows and ensuring smooth Salesforce adoption across your organization.
You have two options: hiring freelance Salesforce consultants or partnering with a full-fledged consultancy.
Salesforce consultancies are specialized organizations helping businesses implement and optimize their Salesforce experience. They assist with everything from choosing the right solution and deploying it, to training your sales team and providing ongoing support.
Consultancies typically charge between $5,000 and $100,000 for a Salesforce implementation, depending on the project’s scope and complexity. Freelance consultants can be a more budget-friendly option, usually costing about 40% less. Based on the project duration and technical requirements, fees range from $85 to $145 per hour.
To put this in perspective, employing a team of four full-time Salesforce administrators with an average salary of $97,413 each would cost approximately $389,652 annually. This figure doesn’t include additional expenses like benefits, bonuses, training, and recruitment.
While hiring an implementation partner might seem expensive initially, their long-term value often outweighs the cost of maintaining full-time Salesforce administrators. A dedicated implementation partner can ensure your CRM workflows are optimized, and your Salesforce adoption is successful, ultimately delivering better value and efficiency to your business.
How To Choose a Salesforce Implementation Partners
Choosing the right Salesforce implementation partner can significantly impact your project’s success. The right partner will help you maximize Salesforce’s potential while ensuring a smooth transition and long-term success. Here’s how to make an informed decision.
1. Evaluate their Salesforce expertise
Start by evaluating their technical expertise in Salesforce. Look for certifications like Salesforce Certified Technical Architect or Salesforce Certified Implementation Expert. These show their understanding of Salesforce’s architecture and best practices. Ask about their experience with complex projects, especially tasks like custom object creation, Apex code development, Lightning component customization, and third-party systems integration.
You should also consider their industry-specific experience. A partner with a proven track record in your field will understand your unique requirements and potential compliance issues. This ensures they can implement technically sound solutions tailored to your needs, leading to a smoother implementation.
2. Assess their understanding of your business
An ideal Salesforce implementation partner should understand your business processes, goals, and challenges. During initial discussions, see how well they analyze your current systems and map your requirements to Salesforce capabilities. Their ability to create detailed specifications, data models, and workflows based on your needs is essential.
Look for partners who offer a consultative approach, combining technical skills with strategic insights. They should guide you on utilizing Salesforce features like Process Builder, Flow, and custom APIs to enhance your operations. This might include data migration strategies, automation scripts, and custom development aligned with your long-term goals.
3. Check their track record and references
Reviewing a Salesforce implementation partner’s track record helps gauge their technical competence. Look for case studies, client testimonials, and reviews highlighting their achievements in Salesforce implementations. A reputable partner will have a portfolio of complex projects demonstrating their ability to deliver scalable, reliable solutions.
Ask for references and talk to their past clients to get insights into their technical skills and problem-solving abilities. This can help you understand how they handle complex issues like data migration, custom code development, and system integrations.
4. Evaluate their post-implementation support
Post-implementation support ensures your Salesforce environment remains robust and evolves with your needs. Assess their support services, including response times, support structure, and escalation procedures for critical issues.
A good partner will offer comprehensive training to ensure your team can use and manage Salesforce effectively, so ask about their training and enablement programs. They should provide detailed documentation, ongoing support, and proactive maintenance, like regular health checks and performance tuning, to keep your team updated with new features and best practices.
5. Consider their integration capabilities
Salesforce needs to integrate seamlessly with your existing IT systems. Evaluate the partner’s expertise in integrating Salesforce with various applications like ERPs (SAP, Oracle), CRMs, marketing automation tools (Marketo, HubSpot), and custom applications. They should be experienced with middleware solutions like MuleSoft, Jitterbit, or Dell Boomi and proficient with Salesforce APIs for custom integrations.
Ask about their experience with specific integration projects and the tools they use. A partner with strong integration capabilities can ensure your Salesforce instance works harmoniously with other systems, enabling real-time data synchronization and operational efficiency.
6. Review their project management approach
A well-structured project management approach is essential for a successful Salesforce implementation. Discuss their project management methodology, including agile development, sprint planning, and milestone tracking. They should provide a roadmap for each phase, from requirement gathering and design to development, testing, and deployment.
Effective communication is crucial. Ensure the partner regularly updates project progress, timelines, deliverables, and potential technical roadblocks. This keeps you informed and involved throughout the project, ensuring any issues are addressed and the project stays on track.
15 Best Salesforce Implementation Consulting Partners & Services
Here’s a list of the best Salesforce implementation partners to help you set up and maintain your Salesforce deployment.
To arrive at our rankings, we’ve considered factors like technical proficiency, verified reviews from G2, and a general overview of the quality of their services and ongoing support.
1. Accenture
- G2 Rating: 4.2 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Accenture is a global powerhouse in consulting and technology services, renowned for its ability to drive digital transformation with Salesforce. Their extensive experience across multiple industries allows them to deliver highly customized solutions that leverage Salesforce’s full potential. Accenture’s holistic approach combines strategic consulting, deep technical expertise, and innovative technology to ensure seamless Salesforce integration and optimization.
Key offerings:
- Industry-specific Salesforce solutions
- Salesforce Lightning migration
- AI-driven analytics and insights
- Salesforce CPQ implementation
- Multi-cloud strategy and deployment
2. Deloitte Digital
- G2 Rating: 4.0 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Deloitte Digital is a leader in creating transformative customer experiences through Salesforce. They bring a unique blend of industry knowledge and technical expertise, making them adept at handling complex Salesforce projects. Their focus on customer journey mapping, real-time data integration, and omni-channel solutions helps businesses enhance engagement and operational efficiency.
Key offerings:
- Customer journey mapping and personalization
- Salesforce Marketing Cloud implementation
- Real-time data integration and visualization
- Custom mobile app development
- Omni-channel customer service solutions
3. Capgemini
- G2 Rating: 3.9 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Capgemini excels in delivering Salesforce solutions that are both innovative and practical. With a deep understanding of industry-specific challenges, Capgemini provides tailored implementations that drive maximum ROI. Their expertise spans Salesforce Health Cloud, Financial Services Cloud, and advanced process automation, making them a versatile partner for various sectors.
Key offerings:
- Salesforce Health Cloud for healthcare
- Salesforce Financial Services Cloud for financial institutions
- Advanced process automation using Salesforce Flow
- Custom Salesforce app development on Heroku
- Salesforce IoT Cloud integration
4. IBM
- G2 Rating: 4.4 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
IBM is known for its strategic approach to Salesforce consulting. They specialize in driving business growth through digital transformation, focusing on custom Salesforce solutions that address specific business challenges. Their agile methodology and integration capabilities with IBM Watson and other AI technologies set them apart in delivering intelligent Salesforce solutions.
Key offerings:
- Salesforce Sales Cloud and Service Cloud optimization
- AI-powered predictive analytics with Salesforce Einstein
- Salesforce Community Cloud for enhanced collaboration
- Custom Lightning component development
- Integration with IBM Watson for advanced AI capabilities
5. Cognizant
- G2 Rating: 4.1 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Cognizant offers a robust suite of Salesforce consulting services aimed at enhancing customer experiences and improving operational efficiencies. Their focus on digital transformation ensures that Salesforce solutions are seamlessly integrated into existing IT ecosystems. Cognizant’s strength lies in platform assessment, custom development, and comprehensive training programs.
Key offerings:
- Salesforce platform assessment and optimization
- Custom development with Apex and Visualforce
- Salesforce integration with IoT and AI technologies
- CRM data migration and cleansing services
- Comprehensive Salesforce user training programs
6. Slalom
- G2 Rating: 4.2 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Slalom is recognized for its personalized approach to Salesforce implementations. They work closely with clients to understand their unique needs and develop tailored solutions. Slalom’s expertise in real-time analytics, marketing automation integration, and user adoption strategies ensures that businesses can fully leverage Salesforce’s capabilities.
Key offerings:
- Custom Salesforce solutions for retail and consumer goods
- Salesforce integration with marketing automation tools
- Real-time analytics with Salesforce Tableau
- Salesforce Einstein Analytics for predictive insights
- User adoption strategies and training programs
7. Wipro
- G2 Rating: 4.1 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Wipro combines extensive IT services experience with Salesforce expertise to deliver impactful solutions. They help businesses achieve their digital transformation goals through strategic consulting and technical excellence. Wipro’s capabilities in ERP integration, data migration, and AI-driven insights make them a key partner for optimizing Salesforce implementations.
Key offerings:
- Salesforce implementation and customization
- Integration with ERP and supply chain management systems
- Data migration and transformation services
- Salesforce Einstein Analytics and AI integration
- Post-implementation maintenance and support
8. Coastal
- G2 Rating: 5.0 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Coastal Cloud is known for its customer-focused approach to Salesforce consulting. They deliver end-to-end solutions that drive business growth, with a particular strength in serving government and education sectors. Coastal Cloud’s expertise in public sector integrations, marketing automation, and post-implementation support ensures successful Salesforce deployments.
Key offerings:
- Custom Salesforce solutions for government and education sectors
- Integration with public sector systems and databases
- Salesforce Marketing Cloud for targeted campaigns
- Data migration and management services
- Post-implementation optimization and support
9. Simplus
- G2 Rating: 4.7 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Simplus is a top choice for businesses looking to streamline processes and enhance customer experiences with Salesforce. Their expertise in CPQ implementation, custom development, and data management ensures that Salesforce solutions are fully optimized for maximum efficiency and ROI. Simplus is especially strong in healthcare, manufacturing, and financial services sectors.
Key offerings:
- Strategic Salesforce consulting
- Salesforce CPQ implementation
- Custom development and integration
- Data migration and management
- Comprehensive training and support
10. Access Global Group
- G2 Rating: 5.0 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Access Global Group offers a variety of Salesforce services designed to help businesses leverage Salesforce’s full potential. Their end-to-end solutions span initial strategy to post-implementation support, with a strong focus on custom development and integration. AGG’s expertise in retail, healthcare, and education sectors makes them a versatile and reliable partner.
Key offerings:
- End-to-end Salesforce implementation
- Custom app development
- Salesforce integration with existing systems
- Data migration and cleansing
- User training and post-implementation support
11. SevenPoints
- G2 Rating: 5.0 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
SevenPoints is a boutique firm known for delivering tailored Salesforce solutions for small to mid-sized businesses. Their hands-on approach and attention to detail ensure that each implementation aligns perfectly with business objectives. SevenPoints excels in strategic consulting, custom development, and data migration, making them an ideal partner for growing businesses.
Key offerings:
- Strategic Salesforce consulting and planning
- Custom development and integration with Salesforce
- Data migration and cleansing services
- Salesforce user training and adoption
- Ongoing maintenance and optimization
12. Girikon
- G2 Rating: No rating available
- Pricing: Custom pricing based on project scope- contact for details
Girikon is a trusted Salesforce partner with extensive expertise in delivering high-quality solutions. They offer a wide range of services, from initial consulting to custom development and ongoing support. Girikon’s focus on understanding unique business needs and driving efficiency through innovative implementations makes them a valuable partner.
Key offerings:
- Comprehensive Salesforce consulting and advisory
- Custom Salesforce app development
- Salesforce integration with third-party systems
- Data migration and management services
- Continuous support and improvement
13. Horizontal Digital
- G2 Rating: No rating available
- Pricing: Custom pricing based on project scope- contact for details
Horizontal Digital specializes in integrating Salesforce with other digital platforms to create seamless, omnichannel experiences. Their expertise in retail, custom app development, and digital marketing integration helps businesses enhance customer engagement and drive growth. Horizontal Digital’s tailored solutions ensure impactful Salesforce implementations.
Key offerings:
- Omnichannel Salesforce solutions for retail
- Custom app development with Salesforce
- Integration with digital marketing platforms
- Data migration and management services
- Comprehensive training and support
14. Alliance Tek
- G2 Rating: No rating available
- Pricing: Custom pricing based on project scope- contact for details
Alliance Tek offers a robust suite of Salesforce services aimed at streamlining operations and improving customer engagement. Their expertise in custom development, ERP integration, and data migration ensures that Salesforce solutions are tailored to meet specific business needs. Alliance Tek’s commitment to quality and customer satisfaction makes them a trusted partner.
Key offerings:
- Custom Salesforce development for specific business needs
- Integration with ERP and CRM systems
- Data migration and cleansing services
- User training and Salesforce adoption strategies
- Post-implementation maintenance and support
15. Corrao Group
- G2 Rating: 4.9 out of 5 stars
- Pricing: Custom pricing based on project scope- contact for details
Corrao Group provides comprehensive Salesforce consulting services to help businesses maximize their Salesforce investment. Their team specializes in custom implementations that drive efficiency and growth. Corrao Group’s strategic consulting, data management, and continuous support ensure that each Salesforce solution is optimized for long-term success.
Key offerings:
- Strategic Salesforce consulting and planning
- Custom development and integration with Salesforce
- Data migration and management services
- Salesforce user training and enablement
- Continuous support and optimization
Salesforce Sales Cloud clicks better with Whatfix
Salesforce equips your organization with the tools to excel in enterprise sales, but maximizing these benefits requires a significant investment.
According to an IDC report, businesses using Salesforce see a 300% – 500% ROI within four years, reduce IT costs by 43%, handle 26% fewer emails, and have 25% fewer personal meetings.
Partnering with the right Salesforce implementation expert is essential to unlocking these advantages. An expert partner can streamline your deployment, speed up your ROI, and ensure smooth Salesforce adoption across your team.
Whatfix isn’t just another Salesforce implementation supporter; we offer a suite of powerful tools and features designed to maximize your Salesforce investment:
- Customizable in-app guidance: Whatfix provides in-app guidance that helps users navigate Salesforce features effortlessly, reducing the learning curve and increasing adoption rates.
- Interactive training modules: Our digital adoption platform (DAP) offers interactive training sessions that are tailored to your organization’s specific workflows and processes, ensuring that your team is well-versed in using Salesforce to its fullest potential.
- Real-time assistance: With Whatfix, users get real-time support and assistance directly within Salesforce. This feature ensures that any issues or questions are addressed promptly, minimizing downtime and enhancing productivity.
- Analytics and insights: Whatfix provides detailed analytics and insights into user behavior and adoption patterns. This data helps you understand how your team is using Salesforce and identify areas for improvement.
- Integration with existing tools: Whatfix seamlessly integrates with your existing tech stack, ensuring a smooth transition and consistent user experience across all your tools and platforms.
Choosing Whatfix gives you a comprehensive, tailored approach to deploying and optimizing Salesforce. Our guided onboarding solutions provide step-by-step support to help your sales team fully leverage Salesforce’s features, driving higher adoption rates and faster ROI.
Learn how Whatfix can help your entire organization maximize ROI on your Salesforce investment and achieve outstanding success.
