Any company that invests in workplace training is investing in its own success.
As technology changes every day, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies.
Different types of employee training methods focus on enhancing different skills for employees to improve their performance and rate of productivity, as well as upskilling them to prepare for what the future will require of them.
Facilitating an ongoing training culture in a workplace creates an adaptive, flexible, engaging, and productive working environment for your employees.
Employee workplace training enables employees to gain the knowledge required to perform their duties while contributing to their organization. These training programs are designed to help employees learn different skill sets to perform their daily tasks efficiently, improve overall performance, develop efficiency in their job, and avoid violations of laws and regulations.
Training is crucial for an organization’s development and success. Creating training programs enables your workforce to be more productive, efficient, adaptable and improve their skills in areas including communication, critical thinking, and problem-solving.
The major benefits of employee training include:
Employees lose motivation and morale if they are unable to perform according to an organization’s expectations. Workplace training sharpens the skills and knowledge of employees, which results in a boost of their morale and adds a sense of job satisfaction (as well as security). A satisfied and motivated employee is a great asset for organizational success.
Every field and job role has its unique set of challenges and requirements. Mistakes and errors are likely to occur when employees lack the knowledge or skill required for a particular job. Workplace training makes employees more proficient and reduces the chances of them committing errors on the job. It strengthens the functioning and abilities of your workforce.
Training acts as a productivity booster for your employees. When employees understand exactly what is expected from them and are provided with the required training programs to do their jobs, they feel confident and show higher levels of performance and productivity.
A company with a culture of continuous learning and development leads to 30-50% higher retention rates at companies. Employees want opportunities to learn and develop at work. This is why prioritizing training gives your employee retention rates a healthy boost and inspires your top talent to stick around for a long time.
A workplace training program allows you to strengthen the skills that each employee needs to improve. It addresses employee weakness, provides the necessary training, and creates an overall knowledgeable workforce that works independently without constant help from others.
Businesses conduct different types of employee training programs, depending on the size, requirements, and activities of an organization. Here is a list of the most common types of training programs:
An effective employee orientation training provides basic organizational information that new hires need to prepare for their role in a company. The orientation program benefits both employee and employer by educating new hires, setting them up for success in their new role, addressing any questions they may have, and helping them contribute to the organization right away.
Here are some key components of an employee orientation training program:
Onboarding training is the process of getting your new hires up to speed, understanding their new responsibilities, getting familiar with company culture, and becoming productive team members quickly.
Employee orientation is a 1-2 days process whereas the employee onboarding process is a series of events that take place for a duration of a week, a month, or even a year in some cases. Onboarding is responsible for truly integrating an employee within an organization.
Some key components of employee onboarding include:
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Compliance training is a workplace training type that is mandated by legislation, regulation, or policy. It educates employees on the laws and regulations applicable to their job function or industry.
An effective compliance training program helps prevent poor conduct and ensures proper governance in an organization. It helps minimize risks, maintains reputation, and provides a better and safe workplace environment for employees.
See how you can create in-app, interactive compliance training content in your digital tools and process with Whatfix:
Here are some examples of courses covering government-mandated and industry-specific compliance policies.
Product training includes all the information about your organization’s goods, services, or product that employees need to learn in order to perform their jobs effectively.
Depending on different employee roles, product training can focus on different aspects and have different learning goals. Value-adding product training enables a marketing team to reach the right market, and a sales team to answer the critical questions customers are looking for.
Here are some of the most common product knowledge training objectives to help different groups get the most out of the product training:
Leadership training for your existing leaders is a way to refresh and reset their mindset. On the other hand, leadership training for other employees helps them better understand their current roles and learn what it takes to become exceptional leaders in the future.
Leadership development training programs have several important benefits such as:
Here are a few important steps to get started on the leadership training program:
There is an infinite number of new software applications and technologies emerging in every industry. In order to avoid the risk of falling behind the competition, employees need to continuously adopt the latest technologies or update existing ones. Technical training enables your workforce to build core technical skills and master the technical aspects of their jobs.
Here’s how you can facilitate technical training for your employees:
Digital Adoption Platforms enables training content integration within the software. It gives employees access to all relevant information, resources, documentation, and workflows that they might need to work efficiently on new software. This guidance can be accessed whenever an employee is stuck anywhere in the software, without having to look for any external help.
Quality assurance training helps employees better understand quality assurance activities and improve processes that ensure the final product or service meets set quality standards which lead to customer satisfaction and loyalty.
Q/A training benefits organizations in many ways like:
Sales training is designed to improve your sales team’s skills by teaching them sales techniques, software tools, and novel approaches to selling. Effective sales training programs focus on helping sales teams define the benefits of products and services, address the unmet needs of the client and get them one step closer to a purchase.
Below you can see how customer-facing teams can use Whatfix for sales teams to create guided tutorials, in-app workflows, and embedded self-help widgets that link to your SOPs – all right in your CRM.
Here’s what you need to look for in a sales training program:
Soft skills training programs focus on personal attributes, like communication, conflict resolution, and problem solving that are necessary for an individual’s success and career development. Across an organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving current customer relationships and service metrics, and building a stronger team dynamic.
Steps to designing a soft skills training program for your organization
Team training encourages beneficial team dynamics, ensures every team member has access to the same professional growth opportunities, improves employees morale, collective efficacy, and member satisfaction.
Here’s how you can effectively implement team training in a workplace:
Diversity training programs create awareness for diversity-focused issues within the workplace with an aim to facilitate positive interactions and reduce prejudice and discrimination among employees.
These programs encourage employees to embrace people with diverse cultures and backgrounds including – race, color, nationality, sexual orientation, religion, gender, physical and mental ability, etc. Implementing a diversity training program is an important step towards reducing the risk of workplace discrimination and harassment claims.
You can begin to create an effective diversity training strategy with these steps:
Employee training programs, when thoughtfully implemented, are the cornerstone of organizational success. However, building a new employee training program for your business can feel daunting.
Here are some tips for you to create employees training programs for your workplace effectively:
To overcome the traditional culture of monotonous PowerPoint slides and traditional learning methods, L&D teams are embracing a new style of training that’s interactive. Interactive training engages each individual and connects them to a task by putting them in the driver’s seat. Interactive learning focuses on learner’s engagement which leads to higher productivity and performance.
Here are a few ways you can make online courses more interactive:
Employee training software and corporate learning management systems are leveraged to deliver online employee training experiences. This training software allows you to create training modules efficiently, make them engaging, securely deliver them to the employees, track employee engagement with the training materials, analyze performance, and give feedback. It is an all-in-one tool to deliver effective training to your workforce.
Identify the purpose of a training program, that is, what you want to accomplish with a particular training program – Improve employee performance? Address a knowledge gap? Teach a new skill?
Identifying the purpose of your training puts you in the right direction for creating and setting realistic employee training goals and objectives. Your organization’s training goals are measurable outcomes that learners are expected to achieve by the end of a training program.
Setting goals is a key responsibility of managers to offer their employees some guidance and motivate them to attend the next training program. To define clear and measurable goals, consider using the SMART (specific, measurable, achievable, relevant, and time-based) goal framework.
For more effective employee training, it is critical for organizations to turn their training platform into a scalable, collaborative network that provides individualized learning tied to every employee’s performance.
Segmenting training programs based on business units help in scaling and facilitating employees’ learning and business activities. Here are a few ways for segmenting your training programs:
Invest in personalized online learning tools with algorithms that gather information on your employees and suggest learning activities based on that information.
A digital adoption platform is an employee training solution that integrates with digital tools to provide automated, personalized training in the flow of work. It has artificial intelligence (AI) technology that determines the learner’s role in the company, personal development goals, and current training needs to suggest the right training module.
Training effectiveness measures the impact of a training program on the employee’s knowledge, skills, and performance. In addition, measuring training effectiveness is also an important tool to boost employee engagement and retention as it demonstrates a positive impact of training.
Measuring training effectiveness via employee surveys might seem basic, but they are extremely critical in getting the answers to determine whether or not your training was successful. The process here is to create anonymous employee surveys and feedback forms, collect feedback in real-time, measure the training immediately and implement remedies without any delays.
Whatfix DAP helps measure training effectiveness by intelligently gathering feedback on each walkthrough training and determining where your content creation efforts will give the best results. The SaaS platform integrates with survey tools to gather user feedback from specific locations (in-app) to assure higher response rates.
You can see how your employees can leave feedback, directly in their apps and processes without leaving the flow of work, in graphic below:
There are a multitude of employee training programs available that are specific to different aspects and benefits. Consider the most suitable type of training program for your workplace depending upon the overall organizational and individual employee requirements.
Implementing the correct training program for your organization enables you to create rich learning opportunities that can truly empower your employees to grow with the organization.
Request a demo to see how Whatfix empowers organizations to improve end-user adoption and provide on-demand customer support