whatfix-mirror

AI Simulation & Roleplay Platform for User Training

With Mirror, create replica application environments for simulated workflow training and AI roleplay scenarios to build user confidence, reduce errors, and accelerate proficiency in a risk-free sandbox.

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Build User Confidence & Master Complex Workflows

Mirror creates safe, immersive AI training environments and simulated roleplaying experiences that accelerate proficiency, reduce risk, and cut training costs. It empowers users to master complex workflows and high-stakes situations with risk-free simulations.

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AI for Real-World Readiness

Mirror leverages AI to replicate applications, simulate high-stakes conversations, and analyze performance at scale, empowering application owners to build confident, capable users before they enter live workflows.

See Why Fortune 1000 Companies Choose Whatfix Mirror

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Track progress with analytics

Measure performance across every task, scenario, and interaction to identify gaps and accelerate proficiency.

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Simulate without dependencies

Easily create interactive replicas of any application in minutes, no developer support required.

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Leverage powerful AI technology

Use AI to generate training scenarios, guidance, and workflows that mirror real-world challenges. 

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Unify your training experience

Bring sandbox training, AI roleplay, interactive guidance, and assessment together in one seamless training platform.

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Your Security Is Our Priority

As a Digital Adoption Platform provider, we must stay aware of regulatory requirements for data. Whatfix’s compliance team ensures our data handling practices meet these requirements.

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Frequently asked questions

Simulation-based training software creates realistic, interactive environments that allow employees to practice real-world workflows and decision-making without any production risk. Instead of relying on theoretical lessons or static videos, these tools recreate an organization’s actual applications or processes, giving users hands-on experience. Learners can experiment, make mistakes, and master complex tasks in a safe, controlled setting. For enterprises, this approach accelerates proficiency, improves retention, and reduces errors during live operations.

Whatfix Mirror brings this concept to enterprise training by replicating applications like Salesforce, SAP, Oracle, or ServiceNow, giving employees a true-to-life sandbox experience for learning and testing.

Mirror uses advanced simulation technology to create parallel versions of enterprise software environments and roleplay with adaptive, AI-powered scenario training and smart assessments. It mirrors real application workflows, UI, and logic, allowing teams to train employees, validate processes, or test updates safely before they go live.

Whatfix Mirror integrates generative AI to create dynamic, simulation-based learning experiences that go beyond scripted scenarios. AI enables roleplay simulations that mirror real customer or operational interactions, allowing employees to practice communication, problem-solving, and compliance skills in natural, adaptive conversations.

Trainers can also deploy AI-driven assessments that evaluate user performance, decision-making, and system navigation, providing real-time feedback and skill readiness data. These capabilities turn Mirror into a scalable, intelligent training environment where employees learn by doing and organizations measure readiness with precision—all without relying on live instructors or manual evaluations.

Whatfix Mirror supports a range of enterprise learning and enablement scenarios where hands-on, risk-free practice drives better performance. Key use cases include:

  • User training and onboarding: Replicate enterprise applications like Salesforce, SAP, or Workday so employees can learn core workflows in a sandbox before go-live.
  • Change management: Prepare users for system updates, new process rollouts, and interface changes without disrupting live environments.
  • Product knowledge training: Build confidence and mastery of software tools, ensuring teams understand features, navigation, and workflow logic.
  • Call center training: Simulate real-world customer conversations and scenarios to help agents build communication, empathy, and compliance skills.
  • Customer service training: Enable service teams to practice system interactions and resolution workflows in safe, guided environments that mirror actual customer systems.

Whatfix Mirror is used by teams that require realistic, hands-on training for complex applications or customer-facing interactions, including:

  • Learning and Development (L&D) teams use it to deliver experiential training that improves skill retention.
  • Change management and digital transformation teams rely on it to prepare employees for new systems and process updates before rollout.
  • Call center and customer service teams use Mirror to simulate live customer conversations and workflows, helping agents build confidence and consistency.
  • IT and application owners use Mirror to validate user experiences, test workflows, and ensure accuracy before production deployment.
  • Sales enablement and product training teams apply Mirror to teach product knowledge and workflow navigation within replicated systems.

By providing these teams with a safe, AI-powered training environment, Whatfix Mirror helps enterprises accelerate adoption, reduce errors, and standardize performance across business functions.

Mirror supports replication for a wide range of enterprise platforms, including software platforms such as Salesforce, SAP, Oracle, Workday, and ServiceNow, and any web-based or desktop application. It also accommodates custom and industry-specific systems where testing or training in production isn’t feasible.

Mirror pairs directly with the Whatfix DAP, enabling organizations to create and validate in-app experiences like Flows, Smart Tips, and Task Lists within the mirrored environment before deploying them to production. This integration ensures accuracy, speeds up DAP content creation, and reduces risk during software rollouts or process updates.

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