Levi Olmstead
10 Best Knowledge Sharing Platforms in 2024
- Published: March 2, 2022
- Updated: February 21, 2024
In today’s rapidly evolving digital landscape, knowledge has become one of the most valuable assets an organization can possess. As industries grow increasingly complex and information proliferates at an astonishing rate, the need for efficient and effective knowledge sharing has never been more pronounced. Enter knowledge sharing platforms – innovative solutions that have emerged to streamline the process of disseminating information, ideas, and expertise within businesses.
In this article, we delve into the realm of knowledge sharing platforms, exploring their significance, benefits, and the transformative impact they can have on fostering collaboration, boosting productivity, and propelling organizations toward success in the modern era.
What is a Knowledge Sharing Platform?
A knowledge-sharing platform (sometimes called an internal wiki or intranet portal) is an L&D tool that acts as a centralized hub for sharing information, guidelines, policies, instructions, process documentation, and more. The primary goal of a knowledge sharing platform is to enhance learning, problem-solving, and decision-making by making relevant information readily available to those who need it.
Some popular uses for a knowledge-sharing platform include:
- Employee onboarding checklists
- Process documentation
- HR policies and guides
- Company updates and information
- Product or software instruction guides
Using a knowledge sharing platform helps employees locate essential information seamlessly. This increases team productivity and helps the company create a knowledge sharing culture.
10 Best knowledge sharing platforms in 2024
Nuclino
Notion
Confluence
Microsoft Sharepoint
Google Workplace
Papyrs
Gitbook
Salesforce Knowledge
Slab
Knowmax
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Knowledge Sharing Platform Vs Knowledge Base
A knowledge-sharing platform and a knowledge base are fairly similar on the surface, but they do have a few distinct differences.
Knowledge Base: A knowledge base typically serves as a repository for an organization’s information within a single location. It encompasses various forms of media such as documents, images, videos, and graphics, offering convenient retrieval and sharing mechanisms. However, these elements reside within a structure devoid of contextual associations, explicit guidance, or interactive potential with fellow team members. A knowledge base is primarily characterized by restricted search functionalities, absence of question-and-answer capabilities, shortcomings in terms of usability and user experience.
Knowledge-Sharing Platform: A knowledge-sharing platform undertakes the task of presenting the same reservoir of information in a contextualized manner, thereby enhancing comprehension and engagement. A knowledge-sharing platform empowers users to collaborate, pose inquiries, offer insights, all while remaining within the same software environment.
Benefits Of a Knowledge Sharing Platform
Here are a few benefits of a knowledge sharing platform-
1. Enables effective collaboration
Knowledge sharing platforms enable real time collaboration which is essential to create a knowledge sharing culture within the organization. Employees and teams should be able to collaborate effectively within the same software environment to achieve results, avoid duplicacy and get a broader understanding of organizational objectives.
Slack communities can be great resources for employees to deepen their knowledge in a specific area. For example, Traffic Think Tank is a Slack community that acts as a boardroom full of smart mentors available 24/7 to help members master SEO.
Knowledge sharing platforms serve as a central repository for all relevant information, documents, resources, and data. This eliminates the need for scattered and unsystematic communication within the organization.
2. Eliminates data silos
Information hoarding is a common problem that arises in companies, creating data silos among individuals and teams. Data silos occur when information is isolated within specific departments, teams, or individuals, leading to reduced communication, collaboration, and overall operational efficiency.
An effective knowledge sharing platform organizes information in one place in an easy-to-retrieve format. This makes sure that all employees in the company have access to the crucial information. Information hoarding gets minimized and there is a seamless data exchange between employees.
3. Improves customer experience
Knowledge sharing platforms enhance customer experience by providing a centralized and easily accessible source of information and support. Knowledge sharing platforms offer a wealth of self-service resources such as FAQs, tutorials, guides, and troubleshooting articles. Customers can find solutions to their issues independently, reducing the need for direct support interactions and speeding up problem resolution. Additionally, customers can retrieve this information at any time irrespective of business hours.
4. Helps retain knowledge
A key feature of knowledge sharing platforms is information retention. All information can be stored in one place, can be easily accessed, searched through and transferred. It helps in the preservation of expertise by providing a structured space for storing information. Valuable information can be recycled and reused across various projects and initiatives. This optimizes resource utilization and prevents the duplication of effort.
5. Promotes direct feedback
A good knowledge sharing platform is interactive and team members have the opportunity to leave feedback on the portal itself. This encourages direct feedback within the organization. Constructive feedback is extremely essential to build a knowledge sharing culture within the organization, make sure all team members are aligned to the same objectives, and to achieve sustainable results.
Key Features of Knowledge Sharing Platforms
Here are a few key features of knowledge sharing platforms-
1. Powerful search
A paramount element in the efficacy of a knowledge sharing platform resides in the potency of its search functionality. A good search engine can make all the difference when it comes to finding exactly the right information. While searching for a suitable knowledge sharing platform, you must look out for this essential feature.
2. Mobile friendly
To enable faster, on-the-go knowledge sharing, it is essential to have a mobile friendly knowledge sharing platform. In an era characterized by diverse technological devices, it is imperative that both employees and customers are enabled to access information seamlessly, irrespective of their preferred device. A suitable platform would provide an efficient user interface for managing, accessing and storing information irrespective of the device used.
3. Reporting and analytics
The incorporation of an intrinsic reporting and analytics component provides the means to pinpoint potential vulnerabilities within your training framework. By extracting meaningful insights from this feature, users can orchestrate refinements to existing processes which help achieve superior results.
4. Integrations
It is essential to assess the capacity of the knowledge-sharing platform to seamlessly integrate with the applications and tools that are already entrenched within your team’s operational ecosystem. Harmonious integrations with the existing and latest tools in the market is an integral feature of a knowledge sharing platform.
5. Collaboration and Communication
A noteworthy characteristic instrumental in elevating productivity and mitigating confusions is the platform’s capacity to foster collaborative interactions and facilitate communication within the software interface itself. Features like Q&A further augment the collaborative environment by enabling team members to pose queries and provide feedback within the platform.
10 Best Knowledge Sharing Platforms in 2024
1. Nuclino
- Pricing: Standard plan starting at $5 per user/month
- G2 Rating: 4.7/5
Nuclino is an internal wiki creation platform that provides a simple way to bring knowledge, documents, and projects together under one roof. Although seemingly basic on the surface, Nuclino is lightweight and intuitive, so it’s simple to navigate through even for first-time users. Structure content with text, images, and videos for easy reading and add code blocks, embed, tasks, tags, and links for an interactive experience.
Nuclino lets you view knowledge content in lists, boards, and graphs to see how all your information is connected to better manage workflows and ensure your bases are appropriately covered. Instant search, hotkeys, and markdown editing let you find exactly what you need quickly — and you can even update content without additional distractions or complications.
Features:
- Clean, clutter-free user interface
- Seamless integration with tools like Slack, Typeform, Google Drive
- Enables real time collaboration with team members
- Advanced Project Planning and Scheduling
2. Notion
- Pricing: Business plan starting at $15 per user/month
- G2 Rating: 4.7/ 5
Notion is a customizable workspace that allows teams to create connected pages, lists, databases, tables, calendars, and more, giving them full control over how their information is stored and shared. Because Notion is so customizable, it can also be used for project management, note-taking, content creation, and collaboration — putting your knowledge information side-by-side with day-to-day work. This can help keep the information up to date and avoid the risk that your knowledge base becomes stale.
Notion also has page-by-page permission and share features, so you can use Notion as both an internal and external knowledge-sharing tool. Allow users to comment and ask questions, or turn off the functionality depending on your audience. Notion puts you in control so you can create the knowledge-sharing platform that works best for you.
- Embedding videos, icons, images and graphics is fairly easy
- Detailed knowledge base can be created using its advanced features
- Easy drag and drop interface
- Availability of pre-created templates to make organizing information easy
3. Confluence
- Pricing: Team collaboration for $10 per month; Team collaboration with calendars for $20 per month
- G2 Rating: 4.⅕
Confluence, created by the Atlassian team, enables teams to construct, organize, and collaborate seamlessly regardless of their geographical locations. It provides a centralized repository for knowledge content, ensuring that all team members have convenient access to information and updates. The platform facilitates the sharing of meeting notes, project plans, and company announcements, fostering the gathering of insights and feedback from various stakeholders.
With a robust search function and a structured page tree view, Confluence empowers users to manage content hierarchy efficiently and uphold information in a well-organized manner. Each user is furnished with a personalized home view, directing them to their recently visited pages, ongoing tasks, or saved information, thus simplifying the process of accessing essential resources. This personalized approach contributes to heightened team productivity and streamlined workflows.
Features:
- Efficient JIRA integration
- Availability of a number of additional integrations to customize the platform
- Robust search feature for locating information faster
- Structured page tree view helps organize content hierarchy
4. Microsoft Sharepoint
- Pricing: Basic plan starts at $5 per user/month
- G2 Rating: 4/5
Microsoft SharePoint is a mobile, intelligent intranet portal software that lets teams share content, knowledge, and applications to encourage collaboration. Users choose blocks (including text, images, videos, forms, and more) to customize page layouts without needing to deal with complex coding. Users can even add news and announcement feeds to knowledge pages to always keep them up to date with real-time information.
As part of the Microsoft 365 suite of tools, SharePoint works best with Teams, Docs, Sheets, and Yammer. Users can also easily integrate Microsoft Sharepoint with third party applications.
5. Google Workplace
- Pricing: Business Starter at $6.00 Per Month
- G2 rating: 4.6/5
Google Workplace (formerly known as GSuite) isn’t just one app — it’s a collection of productivity and collaboration tools designed to facilitate flexible working. Google Workplace includes apps that function independently (including Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, and Slides), but all integrate together to create a complete ecosystem of information.
Google Drive, the suite’s document management system, lets users store and organize documents and files like a typical knowledge base Google Workplace can also be easily integrated with other tools.
Features:
- Flexible tools and features
- Easy integration with third party softwares
- Comprehensive collaboration tools
6. Papyrs
- Pricing: Custom pricing
- G2 Rating: 4.7/5
Papyrs uses drag-and-drop layout settings to create easily customizable knowledge notes, files, projects, and discussions. Users can make use of widgets for polls, checklists, forms, calendars, and files, or choose a simpler approach and update pages in markdown. One gets all the flexibility of a custom-coded intranet without needing the skill or expertise to do so.
Papyrs lets you drop PDF files, images, docs, and even ZIP files directly onto a page. Users can easily view or download the resources they need without needing to open new windows or search through folders.
7. Gitbook
- Pricing : Business plan at $15 per user/month
- G2 Rating: 4.7/5
GitBook functions as a structured workspace, committed to fostering harmonized collaboration among individuals. The platform is oriented towards user convenience, generating web-style pages that facilitate effortless navigation and comprehension, eliminating the necessity for coding or design input from the user’s team. This enables proficient team members to collectively contribute to these pages, which can subsequently be shared with end-users.
The principal demographic that GitBook primarily caters to consists of technical teams. The platform establishes integration with GitHub, thereby facilitating the seamless conversion of markdown files into well-presented pages. Notably, GitBook extends features such as personalized domains, advanced branding options, and visitor authentication, all of which collectively contribute to the creation of professionally polished and secure GitBook pages.
8. Salesforce Knowledge
- Pricing : Platform Starter $25/user/month
- G2 Rating: 4.4/5
Salesforce Knowledge is a part of the broader Salesforce ecosystem. It’s designed to enable organizations to capture, organize, and deliver valuable information to both their customers and internal teams. Salesforce Knowledge helps companies create a centralized repository of knowledge articles, FAQs, and documentation, making it easier for customer support teams and customers themselves to find answers and solutions quickly.
Features:
- Multilingual support
- Self service portal
- Real time updates
9. Slab
- Pricing : Starts at $6.67 per user per month
- G2 Rating: 4.6/5
Slab is an easy-to-use knowledge sharing platform that integrates easily with the users current tool stack including spreadsheets, slide decks, flowcharts and task managers. It has a unified search feature which helps retrieve all essential information easily. It has a beautiful looking interface that makes it easy and fun to work on Slab.
Features:
- Unified search feature
- Easy to integrate with third party tools
- User friendly interface
10. Knowmax
- Pricing : Custom Pricing
- G2 Rating : 4.6/5
Knowmax is an AI-powered software with knowledge management capabilities. It enhances customer support through decision tree analytics for phone and AI Chatbot communication. Knowmax’s decision tree functionality allows support agents to collaborate on customer inquiries and search for previous responses to commonly asked questions.
Features :
- Intuitive dashboard that enables visual explanation of incoming tickets
- Easy to use interface
- Community discussion forums for real time collaboration
Conclusion
Before selecting an appropriate knowledge sharing platform for an organization, decision makers must consider if the platform is easy to use, can be efficiently integrated with other tools, and whether the team will be able to maintain it. While the trendiest interface or the flashiest features might be appealing, your knowledge-sharing platform will quickly become a waste of time and money if it doesn’t align with your team’s needs and expectations.
Therefore, the most important step in successful implementation of a knowledge sharing platform is to train your team on how to use the tool to its full potential. A digital adoption platform such as Whatfix can help your team onboard any knowledge-sharing tool efficiently.
DAPs provide interactive, user-friendly experiences that guide employees through the learning process. These platforms offer step-by-step tutorials, real-time guidance, and personalized assistance, ensuring that users comprehend the intricacies of the knowledge sharing tools. By simplifying complex functionalities, offering context-sensitive help, and promoting hands-on learning, digital adoption platforms enhance employees’ understanding and proficiency, ultimately accelerating the adoption and effective utilization of knowledge sharing platforms across the organization.
To learn more about Whatfix training, schedule a free demo with us today!
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