Trusted digital adoption partner of Fortune 1000 companies
Accelerate User Onboarding With Product-Led Experiences
With Whatfix’s user onboarding software, engage new users and drive retention with personalized in-app guided experiences like Product Tours, Task Lists, Flows, and more.
All-in-One User Onboarding Software
Create personalized onboarding experiences, support users with in-app guidance, and track new user activity with Whatfix.
Guidance
Reduce time-to-value for new users
Accelerate new user onboarding, drive feature adoption, and deliver personalized communication to drive new user adoption and retention.
Support
Provide proactive self-service support
Support new customers at the moment of need with Self Help, an in-app resource center that integrates with your knowledge repositories and allows new users to search for any issues they’re facing, reducing the burden on your support teams.
Analytics
Analyze product usage and identify onboarding friction
Track any user event, benchmark time-to-value, uncover dropoff areas in your onboarding flows, and take a data-driven approach to user adoption.
Surveys
Centralized new user feedback with in-app surveys
Build and launch in-app surveys to understand customer sentiment, manage feature requests, personalize onboarding, and close the feedback loop.
The Whatfix Platform
Analyze. Create. Engage.
Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.
User Onboarding Clicks Better With Whatfix
See why Fortune 1000 enterprises and product-led growth companies choose Whatfix as their user onboarding and adoption partner.
No-code content editor
Easily create on-brand in-app guidance and user onboarding flows contextualized to end-user roles with Whatfix Studio.
Analyze and engage in one platform
Capture user events and analyze product usage to identify areas of friction. Take a data-driven approach to creating new in-app content and improving product-led experiences within a single platform.
AI-powered
Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, and more.
Auto-translate your in-app content
Translate your in-app content to 70+ languages automatically without recreating user experiences.
Deploy on any application type
From desktop, mobile, or web apps, Whatfix can be deployed on any type of application.
Customer-centric approach
Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.
See why customers love Whatfix
“Whatfix reimagines our training. It supports in-application guidance across any interface and platform. And it’s so easy to update materials that we can, at last, keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”
Abby Essing Sr. Manager, Operations Services at Renewable Energy Group, Inc.
“The problem with any system training is that it’s really hard to tailor training based on user roles. With Whatfix, you have the opportunity to instantly access information, rather than wait until a subject matter expert is available.”
Nichola Holdship People Development Manager at Acorn Recruitment
“The interactions with the Whatfix team immediately made it clear they were interested in being true partners and not just vendors offering a transaction engagement. If we are going to spend time and money with a vendor, we need to know we are on the same team, not working against each other.”
Ash Shepherd Chief Product Officer at NTEN
“Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”
Remi Preghenella Director of Product Documentation and Digital Adoption at Sophos
“Whatfix is the ideal DAP for agile, customer-centric insurance organizations like Sentry. The difference is that people love using Whatfix. You don’t need technical skills to create and deploy content, it’s packed with innovation, and we can integrate it quickly across almost our entire application portfolio.”
Colleen Behnke Learning and Performance Specialist, Sentry Insurance
“The in-system training is a game changer. Whatfix really helped us move the needle toward using more current and innovative training solutions. We strongly value innovation as an organization and that includes innovating the way we learn.”
Jill Busch Director of Learning and Development at Manpower
BLOG
Product-Led Onboarding: 8 Best Practices
Learn how to scale user onboarding while guiding new customers to realize value quickly with a product-led onboarding framework.
BLOG
Build vs. Buy: What’s Best for SaaS User Onboarding?
Compare the pros and cons of building your user onboarding experience in-house vs. implementing a third-party solution to manage your new user experiences.
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How to Improve Feature Adoption
Learn how to launch new features, promote them to users, and drive adoption with in-app strategies.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.
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