Unlock the Full Potential of Your HR Applications
With Whatfix for HR Teams, streamline HR workflows, enable employees to learn in the flow of work, and maximize ROI from HR applications.
Maximize HR technology ROI and create a frictionless employee experience
Accelerate HR software onboarding and maximize adoption with in-app guidance
Reduce new employee time-to-proficiency and enable HCM end-users with contextual, guided in-app experiences like Flows, Task Lists, and Smart Tips to improve productivity, drive adoption, and achieve HR outcomes.
Support users in the flow of work and drive HR productivity
Whatfix enables all end-users—from admins, people managers, and employees—to complete HR-related tasks such as performance reviews, enrolling in benefits, and updating personal information more efficiently with in-app performance support at critical moments. It eliminates HCM friction, reduces end-user errors, and improves HR process governance and people data quality.
Analyze HR application usage, identify employee friction points, and optimize HR processes
Analyze how end-users engage with your in-app content, like Task List completion rates, Flow dropoffs, and Smart Tip views. With Product Analytics, track custom user events and analyze user behavior via Funnels, Journeys, and Cohorts to drive adoption and create frictionless digital workplace experiences and HR service delivery.
Centralize your employee feedback with in-app surveys
Build and launch in-app surveys to understand eNPS, manage HR requests, personalize learning experiences, and close the feedback loop.
Whatfix Platform
Accelerate Adoption, Scale ROI.
Drive success across the entire software lifecycle. Prepare users before launch, support them with live guidance, and continuously optimize for maximum impact.
Pre-Go Live
Mirror
Create replicate app environments for hands-on training and AI roleplay.
Explore Mirror →
Real-Time Guidance
DAP
Support users in the flow of work with in-app guidance and AI self help.
Explore DAP →
Post-Launch
Analytics
Analyze how users engage with applications and launch targeted interventions.
Explore Analytics →
HR Software Clicks Better With Whatfix
See why HR teams at Fortune 1000 enterprises choose Whatfix as their digital adoption partner.
No-code content
editor
Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.
Unified approach to digital adoption
Bridge the gap between learning and doing. Whatfix is the only DAP that pairs in-app guidance with application simulation, enabling teams to build hands-on sandboxes that acclerates proficiency, improves skills, and accurately assess readiness.
Cross-application workflow support
Whatfix’s open ecosystem supports cross-app processes, guiding users across systems without disruption. This eliminates friction in complex workflows and ensures seamless full-stack adoption.
Customer services that drive outcomes
Whatfix combines dedicated enablement support, author training, technical support, and customer success frameworks to help teams accelerate adoption, scale effectively, and prove ROI.
Trusted by Enterprises.
Loved by Users
64%
faster time-to-value on digital investments.
67%
higher ROI on enterprise software.
37%
higher user proficiency after 3 months.
72%
increase in overall user productivity.
49M
end-users enabled with Whatfix in-app guidance.
The problem with any system training is that it’s really hard to tailor training based on user roles. With Whatfix, you have the opportunity to instantly access information, rather than wait until a subject matter expert is available.
Nichola Holdship
Security & Compliance
Your Security Is Our Priority
As a Digital Adoption Platform provider, we must stay aware of regulatory requirements for data. Whatfix’s compliance team ensures our data handling practices meet these requirements.
WHITEPAPER
How CHROs Build an Enterprise DAP Business Case
Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.
BLOG
The CHRO Agenda in 2025: 12 Trends Reshaping HR
See what CHRO’s are prioritizing and betting big on in our new article on trends reshaping the HR function in 2025.
REPORT
The Forrester Wave™: Digital Adoption Platforms, Q4 2024
Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Whatfix FAQs
Don’t see your answer? Send a message to our live chat, we’d be happy to help!
Whatfix helps HR teams increase adoption of HCM, ATS, and other HR applications by embedding onboarding, guidance, self-service support, and analytics into employee and manager workflows. HR leaders can improve time-to-proficiency, task completion, data quality, and process consistency while reducing support demand. Measuring these outcomes gives HR a clearer way to evaluate whether technology investments are improving employee self-service and HR service delivery.
Whatfix guides employees and managers through benefits, performance reviews, profile updates, recruiting actions, and other HR tasks inside the system. Self Help also gives users contextual answers without contacting HR. In one Oracle Fusion benefits use case, Self Help resolved employee enrollment questions and allowed a 20+ member support team to be redeployed to more critical activities while improving completion of the enrollment process.
Whatfix gives managers role-specific Flows, Task Lists, reminders, and field guidance for HR processes they perform infrequently. This reduces reliance on memory and recurring assistance from HR. In one SuccessFactors performance-review use case, guided workflows reduced related support tickets by 30% and avoided $500,000 in additional annual training costs while improving manager confidence and adherence to the review process.
Whatfix reinforces required fields, correct process steps, and HR policies at the point employees and managers enter data. In one SuccessFactors use case, around 3,000 users updated their information through Task Lists and Smart Tips, increasing data completeness from 70% to 95%. Better in-app guidance can reduce downstream cleanup for HR operations and improve the reliability of workforce reporting and planning.
Whatfix combines behavioral analytics, guidance data, and in-app feedback so HR leaders can see where employees and managers struggle and how they experience digital HR processes. Teams can track completion, drop-offs, feature usage, support demand, proficiency, and sentiment across user groups. These insights help HR prioritize the workflows that create the most friction and measure whether targeted improvements change adoption and service outcomes.
Software Clicks Better With Whatfix
In-app guidance. Hands-on simulations. Actionable analytics. One unified, AI-powered platform to drive adoption and maximize ROI.