See why leading enterprises believe Whatfix is easier to use, delivers better returns, provides stellar customer support and is better overall platform in comparison to WalkMe and all the other WalkMe alternatives and competitors.
Deciding to implement a digital adoption platform (DAP) is a significant step in developing your digital adoption strategy. But with so many platforms to choose from, it can be challenging to know which is the best for your business. Should you go with WalkMe, or would one of their competitors be a better fit?
We put together this resource to make your decision easier. We’ll show you the top WalkMe alternatives, along with direct comparisons to help you see which platform has the features and capabilities your company needs.
There are two main types of WalkMe alternatives: hosted or open-source platforms. Hosted solutions typically require no coding; you lease the software and integrate it into your application. Open-source platforms are more customisable and less expensive, but they often require coding skills and may not have as many features.
These WalkMe competitors offer a variety of features without requiring developer-level technical skills:
Whatfix is one of the top WalkMe alternatives. Both Whatfix and WalkMe are digital adoption platforms designed to guide customers or employees through an application and increase end-user adoption. With either tool, you can create embedded step-by-step walk-throughs. You can also integrate your existing knowledge-base articles so users can easily find them in-app using the self-help menu. Both platforms offer analytics so you can see how customers or employees are interacting with the application.
However, as you dig deeper into each product, you’ll find several differentiators. We’ll break down the key differences between the two platforms so you can choose the best DAP for your company.
Whatfix consistently receives higher ratings than WalkMe on review platforms like Capterra and G2, in categories ranging from customer support to ease of use to features and functionality.
Here are a few reasons to choose Whatfix as your DAP:
WalkMe was among the first major companies in the user-guidance software market. The company designed its platform to help onboard users, with a significant focus on product tours and guided walk-throughs. While they lack some of the capabilities and ease of installation of other platforms, WalkMe does have some useful features:
WalkMe does not publish its pricing. However, a few different sites companies have published WalkMe pricing based on their own experience:
WalkMe focuses on customised plans, so pricing will depend on the features and number of users your company needs.
Ultimately, choosing a WalkMe alternative comes down to comparing features and value for money and finding the best fit for your business. To make your decision easier, we created comparison tables so you can easily see the differences between WalkMe and its top competitors.
|1||Create guided walk-throughs to help increase user adoption.||Create guided walk-throughs, and automatically generate slideshows, videos, and other content formats to suit multiple learning styles.|
|2||Load knowledge-base articles and walk-throughs into a self-help menu so users can access materials in-app.||Self-help menu with training/educational materials is contextualised, so users automatically see the most relevant resources for their role and location in-app.|
|3||Analytics require separate setup and customisation.||Analytics are included within the platform and are accessible from an easy-to-navigate dashboard.|
|4||Collect feedback from users with in-app surveys.||Collect feedback from users with in-app surveys.|
|5||Integrates with an LMS.||Integrates with an LMS and offers SCORM-compliant packages to load walk-throughs into the LMS and create interactive courses.|
|5||Integrates directly with major platforms, such as Salesforce and Workday.||Integrates with major platforms, such as Salesforce and Workday. Walk-throughs have a “see live” button that takes users directly to the platform and guides them in real time as they complete the task.|
|5||Automated data entry cuts down on time spent on administrative tasks.||Automated data entry cuts down on time spent on administrative tasks.|
Though both WalkMe and Pendo offer in-app training and guidance, Pendo is far more focused on customer-facing use cases than on employee training. As a result, it is an excellent platform for customer insights and analytics, but it does not offer as many guidance features as WalkMe or Whatfix.
|1||Collect feedback from users via surveys.||Collect feedback via surveys, and directly communicate with customers via in-app messaging.|
|2||Pair walk-throughs and knowledge-base resources with task lists to keep users on track.||Create product tours and user guides.|
|3||Monitor analytics to track progress and find points of friction for users.||Monitor analytics to track progress and find points of friction for users.|
|4||Use ShoutOuts to draw attention to new features or messages.||Use the product roadmap to plan new features and keep your team and customers apprised.|
On Capterra, Appcues has a higher overall rating than WalkMe, and higher scores for ease of use, customer support, features and functionality, and value for money. However, like Pendo, Appcues is customer-focused and offers more features for product development and onboarding customers, rather than for employee training.
|1||Integrates with multiple platforms to help with either customer or employee training.||Integrates completely with your product so that customer guidance appears native and their experience is consistent throughout.|
|2||Offers a separate analytics platform to track and manage user data.||Connects to your existing tech stack to transfer data directly to your analytics tools or CRM platform.|
|3||Use walk-throughs and task lists to guide users through the application.||Create walk-throughs and checklists to guide users through your product.|
|4||Segment users to offer personalised, targeted guidance and training.||Segment users to offer personalised, targeted guidance.|
Userlane works well for both employee and customer onboarding and training. It is a little easier to implement than WalkMe, and you can run it on any browser-based application. However, while it has virtually the same core features as WalkMe, Userlane does not offer as many user interface (UI) elements.
|1||Create guided walk-throughs, task lists, and SmartTips to keep users on track.||Create guided walk-throughs.|
|2||Collect feedback via surveys.||Collect feedback and send messages directly in-app.|
|3||Some technical knowledge is required for implementation.||Easy to implement without making changes to your application.|
|4||Analytics platform offers insight into how people are using the application, including how they interact with walk-throughs and their queries in the self-help menu.||Analytics show how users are interacting with walk-throughs.|
Each of the WalkMe alternatives we discussed has its own unique advantages. Some, like Userlane, are simpler to use but have fewer features as a result. Others, like WalkHub, are completely customisable and very affordable but require extensive developer knowledge.
Whatfix, though, stands out because of its extensive feature options and ease of use. When you compare Whatfix to WalkMe and the other WalkMe alternatives, you’ll see that it stands out for a few reasons: