Whatfix Achieves ISO/IEC 42001 Certification, Strengthening Its Commitment to Responsible AI

Certification reinforces Whatfix’s structured approach to AI governance, risk management, accountability, and continuous improvement.

November 11, 2026 — Whatfix, the global leader in agentic digital adoption platforms for enterprises has achieved ISO/IEC 42001 certification in October 2026, the international standard for Artificial Intelligence Management Systems (AIMS).

The certification reflects Whatfix’s commitment to a structured approach for governing the responsible development, deployment, use, and management of AI systems across the organization. ISO/IEC 42001 provides a framework to identify and manage AI-related risks, strengthen accountability and oversight, and support the safe and responsible use of AI.

As enterprises increasingly adopt AI-powered technologies, strong governance is essential to creating trust and enabling innovation. The certification reinforces Whatfix’s ongoing efforts to embed responsible AI practices across the AI lifecycle while continuing to develop capabilities that help enterprises drive adoption, productivity, and business outcomes from their digital investments.

“AI has immense potential to make technology more intuitive, productive, and impactful for enterprises and their people. But realizing that potential responsibly requires clear governance, accountability, and continual learning,” said Vara Kumar, Chief Executive Officer and Co-founder of Whatfix. “Achieving ISO/IEC 42001 certification reinforces our commitment to building and deploying AI thoughtfully, with the governance and rigor our customers expect.”

Whatfix’s AI Management System supports:

• Responsible AI governance: A structured framework for the responsible development, deployment, use, and management of AI systems.
• AI risk management: A systematic approach to identifying, assessing, and managing risks across the AI lifecycle.
• Accountability and oversight: Defined governance mechanisms that strengthen transparency, responsibility, and organizational oversight.
• Enterprise trust: Greater confidence for customers as they adopt Whatfix’s AI-powered capabilities.
• Continuous improvement: An ongoing commitment to evolve governance practices as technologies, risks, and expectations develop.

The certification was issued by BSI following a detailed independent audit and certifies Whatfix as producer, provider and user of AI systems.

To learn more about Whatfix’s Trust and Security, visit Whatfix Trust Center.

About Whatfix:
Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It helps organizations close the adoption gap by enabling users to use software effectively in the flow of work, while providing visibility into where users struggle.

Whatfix delivers an AI-native platform that combines digital adoption, analytics, simulation training, and intelligent agents to help enterprises realize value from technology investments faster. Powered by AI and ScreenSense™, the platform understands user context and intent to provide real-time guidance, automate support, identify friction points, and drive continuous process optimization. This enables organizations to accelerate adoption, improve productivity, strengthen compliance, and unlock greater returns from enterprise software and AI initiatives.

Trusted by 600 enterprises globally, including 80+ Fortune 500 companies such as Shell, Schneider Electric, Mercedes Benz, Heineken, and UPS Supply Chain Solutions. Whatfix helps organizations accelerate software adoption, improve productivity, and maximize the value of digital transformation and AI investments. With a global presence spanning North America, UK, Europe, Asia-Pacific, and Australia, Whatfix serves leading enterprises across some of the world’s most complex and regulated industries. Backed by investors including Warburg Pincus, SoftBank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.