Similar to a first impression, new user onboarding is your users’ first interaction with your product. Having your user get to know your product with custom new user flows is a great opportunity to introduce them to your product’s UX/UI and direct them to your core features.

The onboarding process is also a time when you’re at a high risk of losing a user –  especially if your new user onboarding flow is complicated and clunky. A great onboarding experience aims to empower your users to realize your product’s value in the shortest amount of time. 

In this article, we’ll look at new user onboarding experiences from nine real-world products to help identify what makes them great – and how you can replicate them for your application.

What are the best new user onboarding examples?

  1. Grammarly
  2. Slack
  3. Flipboard
  4. PlanetHS
  5. Evertnote
  6. Netflix
  7. Canva
  8. Duolingo
  9. Box
  10. StoryChief

What Is the Purpose of User Onboarding Flows?

User onboarding is the first and most important part of the customer journey, as it introduces a product’s features and functions. For most software products, it can take some time until the users can realize the product’s full potential and find real ROI. 

This moment when a user finds an application’s benefits is called the “aha moment” – and a world-class onboarding experience helps to cut down the time it takes to get to this moment. This is referred to as a product’s time-to-value.

Your new user onboarding flow should accomplish the following:

  • Introduce and familiarize new users with your application’s interface with a product tour
  • Showcase the core  benefits of your product
  • Teach new users how to use your app
  • Finalize all account set up and registration for new users
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What Makes a User Onboarding Experience Great?

Every product approaches the user onboarding experience differently. What works for one product might not necessarily work for another because the offerings and audiences are different. However, there are core fundamentals all onboarding experiences have.

The shared goal for every product during the onboarding experience is to guide new users through the product in a brief, simple, and effective manner. This allows users to not only get the basics of how to use a product – but also empowers them to realize an application’s true potential in a shorter period of time.

New user onboarding experiences should be user-centric and use data from user testing to find what works best for your product, and to continuously refine it.

Effective new user onboarding experiences are:

  • User-centric
  • Built with user actions in mind
  • Informational
  • Broken down into modal pieces
  • Backed by user research and testing
  • Simple
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Create personalized user onboarding flows with Whatfix
Whatfix empowers your users with contextual flows and self-help widgets, improving productivity and proficiency, while cutting down time-to-value.

10 Best User Onboarding Experience Examples in 2021

To understand what the characteristics are that make a new user onboarding flow effective, let’s take a look at nine of the best user onboarding experiences in 2021:

1. Grammarly

Grammarly is a writing assistant tool that scans its user’s writing in documents, emails, etc. to help improve the effectiveness of a message’s copy. Grammarly adjusts the readability and clarity, helping users write at the appropriate level. 

Since Grammarly has a wide range of usersfrom English natives to foreign and non-native English speakersthey’ve made onboarding easy to follow and understand. The app accomplishes this by taking a “learn by doing” user onboarding approach.

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It starts the onboarding flow by providing the new user with a quick product tour –  and then presents them with a demo of an example document to see how Grammarly edits a document.

grammarly-onboarding-example-learning-by-doing

Having this demo document ready to go helps users with a real-life example that provides an interactive and visual learning experience. This lowers the barriers to entry, encouraging the user to move forward with the onboarding process. 

A user further engages with the tool as they click the underlined errors in the document. Upon that click, Grammarly reveals a tooltip that corrects the error and provides a short explanation of what the issue is, This tooltip allows the user to learn from their mistakes, instead of passively accepting suggestions. Once the change is made, Grammarly moves in sequential order until the entire document is complete. 

The entire process is both informative and engaging. Within just a few minutes of creating an account, users are able to get a solid graph of the platform and begin using Grammarly to improve their own writing.

2. Slack

Slack has many bells and whistles to make team communication effective. Slack’s clean (but colorful) UX and clever language help make the onboarding process seamless and enjoyable for new users.

When new users begin, they are greeted with a chatbot called Slack bot. The bot walks new users through the initial product tour. This friendly chatbot hand-holds new users through an interactive walkthrough of Slack’s main features – which are highlighted – while helping users set up their account and first channel.

slack-user-onboarding-flow

The flow starts by asking users what the name of their company or team is and continues with other questions to help get the user get started without being intimidated by the process. The contextual onboarding experience helps users learn how to use the product and master it as quickly as possible.

3. Flipboard

With a simple and mostly black and white design, Flipboard is a way for users to read the “newspaper” in a modern way. Flipboard introduces users to the dynamics of flipping pages from the very start of a new user’s onboarding experience.

Flipboard starts by asking the user to select topics they’re interested in. The aspect of a personalized news feed engages and instantly pulls the user in with a personalized news board.  New users are then directed to a page where they see the best and latest stories about the topics they have chosen.

flipboard-new-user-onboarding-setup

4. PlanetHS

PlanetHS is an athletics management SaaS company with over a million users across student athletes, parents, teachers, and school administrators across the United States. When you visit the PlanetHS website, it prompts users to sign in or sign up. Right from the start, PlanetHS provides a self-help knowledge base embedded directly in its interface to guide not only new users, but existing ones as well.

planeths-user-onboarding-self-help-faq

If a visitor is on the page for longer than a few seconds, or begins to click around the page, a popup appears with a tip to discourage existing users from creating duplicate accounts.

After clicking the “sign up” button, new users are taken to an account registration page with field validation tools to ensure all new users complete their onboarding.

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From here, PlanetHS takes it new users through a product tour to introduce users on its core features, and how to use them. The application then uses short microlearning modals throughout the app, with the purpose of decreasing the time-to-value for its users.

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See how PlanetHS simplified its complex registration process with a better user onboarding experience with Whatfix - eliminating over 190,000 support tickets.

5. Evernote

Evernote is a tool that can be used for personal or business use and allows users to keep their notes organized easily in a digital notebook.  Even though there are many note-taking tools, such as One Note and Notion, Evernote is by far the most popular. 

What’s great about Evernote’s onboarding process is that it’s short and sweet, so users can begin note taking in no time. First, new users are taken through a short tour to learn about the main features and functions.

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The tool doesn’t stop at onboarding – it also promotes new features with in-app alerts and popups to let users know when new features have been added or updated.

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6. Netflix

Netflix has a wide range of users, so it’s important that their onboarding is simple and easy. What really makes Netflix’s onboarding experience great is its strong use of personalization. Once new users submit their email, select their plan, and enter their payment information, they’re asked to rate their interest across a variety of movies and shows. Netflix then aggregates a content list that its algorithm believes the user will find interesting. Users then go through the app to discover and engage with the content. 

netflix-user-onboarding

It’s also important to note that Netflix includes a page with easy-to-understand pricing. For users hesitant about entering their payment and creating an account, Netflix includes reassuring copy for new users that there is no long-term commitment, and that they can cancel at any time. 

netflix-no-commitment-onboarding-example

7. Canva

Canva is a free and easy-to-use design platform that can be used for any design project. During the onboarding process, users are asked how they plan to use the platform. Users are then taken through a tutorial based on their selection.

Canva’s user onboarding experience customizes the experience according to the user’s preferences – providing a tailored experience to different personas such as teachers, students, SMBs, enterprises, or non-profits.

canva-user-persona-segmenting-at-onboarding

Each tutorial provides a brief, interactive video that shows users how to create their first design.

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8. Duolingo

Duolingo is a fun and engaging way to learn a new language – why wouldn’t its onboarding experience be the same? 

While most apps start with a sign-up form, Duolingo begins with engaging questions to personalize the user’s experience. The variety of characters and its encouraging tone make the onboarding process both simple and enjoyable. Duolingo also offers a free version of their software, lowering the barrier to entry for hesitant users. 

When starting Duolingo, you’ll notice its endearing, encouraging mascot and teachera green owl with glasses. Adding a character makes the experience fun and less intimidating. They then ask what language they want to learn, why they want to learn this language, and their time commitment to tailor the app to each user.

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You’ll also notice a progress bar at the top of the page – this sets a user’s expectations and decreases the drop-off rate for new users. Duolingo also personalizes the user’s lessons based on their current proficiency of the language they’re learning, giving new users the option for a more impactful lesson plan and strategy. 

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Finally, at the end of the questionnaire, Duolingo asks the users to create a profile. This gradual onboarding flow for new users is a fantastic strategy for getting new users set up with the right account and learning style for their individual needs – and helps break up a multiple-step process into what feels like a much easier flow.

9. Box

Box is a secure collaboration and sharing platform that has a great user onboarding experience. Users get started right on the Box homepage and are kicked to the pricing page where they can see a breakdown of each price plan. Box users are then taken on a brief product walkthrough of its features, including popup tooltips that show users how to best use each of these features.

Box also does something unique with its free trial. Typically, users have 14 days to use the product for free before switching to a paid plan. Box gives users the ability to extend their trial by earning rewards for completing various onboarding tasks from their new user checklist.

box-onboarding-progression-tasklist

This is a great way to encourage users to keep exploring the product until they reach their “aha” moment. This form of gamification brings quite a bit of value to Box, in terms of improving onboarding task completion rates for new users, improving new user retention, and decreasing the time-to-value for new users.

10. StoryChief

StoryChief organizes all your content marketing, social media, and content assets in one place. It’s a tool for startups, SEO marketers, and editorial teams to collaborate, publish content, manage content calendars, and more. 

StoryChief includes a customer testimonial along with its signup form. This testimonial can be reassuring to new users, reinforcing the idea that signing up could positively affect their business. After entering a small amount of personal information, users are taken to their new dashboard. A video popup is presented and introduces users to StoryBox – taking them on a brief tour of the platform.

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After watching the video, StoryChief provides users with an onboarding checklist that clearly defines the next steps for new users that drives home the onboarding experience to completion.

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Conclusion: Creating your new user onboarding experience

Your onboarding experience is the first impression for a user – so make it count. Invest in user testing and research to understand how users are using your tools and interacting with your onboarding, and continuous refine it.

With Whatfix, you can create an incredible onboarding experience with in-app interactive walkthroughs, tooltips, progression tasklists, and more – all with user analytic tracking features to understand how your app is being used and your onboarding’s effectiveness. Get started with a free trial of Whatfix today!

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