The full suite of SAP software has over 200 million users worldwide. With such a massive user base and a deep portfolio of complex business solutions, SAP software training has become a prime solution needed for SAP customers. That’s why SAP created SAP Enable Now, to help onboard SAP users, accelerate training, and drive user adoption.
In this article, we explore SAP Enable Now, its features, where it falls short, and why Whatfix DAP is a better in-app guidance platform for driving adoption and enabling end-users with contextual experiences that drive business outcomes.
What Is SAP Enable Now?
SAP Enable Now is a digital adoption platform developed by SAP to provide in-app guidance, end-user training, and support for SAP application users through interactive walkthroughs and other self-guided resources. It aims to help users navigate and utilize SAP software, enhance user proficiency, reduce support costs, and maximize the efficiency of SAP application usage within organizations.
SAP Enable Now’s core features include:
- In-app guidance for SAP applications: Create guided, interactive guidance and support for SAP desktop and wb applications. Categorize documents, courses, and tutorials in a self-help panel to enable training in the moment. And set blocking rules that ensure users complete training steps in the right order.
- On-demand performance support: Enable in-app performance support for web-based applications like SAP S/4HANA and SAP SuccessFactors. The assistant displays contextual tips and guidance within these environments. Draw from a library of custom content, pre-built SAP training content, and existing training materials from your on-premises storage.
- Content editor: Author new training content within the web-based editor. Create various types of content, including slide decks with subtitles that support text-to-speech audio, mobile-friendly guides, and quizzes that support knowledge retention.
- Content manager: Manage all your content libraries in one centralized location and view usage reports for your in-app guidance Integrate SAP Enable Now with SAP Solution Manager to pull in more training content, creating a searchable index of objects from all projects.
SAP Enable Now Pricing
The SAP Store lists cloud-based SAP EnableNow at $204.00 per user per year to start and a minimum commitment of 50 users. However, our research found that SAP Enable Now is provided for free or bundled at a discounted price when customers purchase a core SAP app subscription.
5 Reasons to Consider an SAP Enable Now Alternative
SAP Enable Now provides a tailored in-app guidance platform for SAP application customers. However, the digital adoption platform market has experienced a boom over the past ten years, with vendor-agnostic DAPs emerging with advanced feature sets, more integrated services, and better value.
Here are a few weaknesses of SAP Enable Now that you should consider before making a final decision on your DAP vendor:
- Lacks support for non-SAP applications: SAP Enable Now is designed for SAP applications and provides limited support for other apps. For example, we have seen some workflows on Excel, but we are still determining the level of support it may provide. In contrast, Whatfix DAP offers comprehensive support across all web, desktop, and mobile applications. This ensures you can drive digital adoption at scale, providing a cohesive user experience throughout your entire technology stack that drives business outcomes.
- Difficulty with content creation: SAP EnableNow’s content creation process is far more complex and labor-intensive than Whatfix. It requires SAP to maintain a dedicated back office and continuous maintenance, which can be burdensome. In contrast, Whatfix offers a much easier content creation experience thanks to superior element selection capabilities, minimizing the need for additional resources.
- Underdeveloped translation features: While SAP EnableNow supports content in multiple languages, its translation process is cumbersome, requiring the use of a separate interface. On the other hand, Whatfix offers seamless, auto-translation to over 100 languages through Microsoft Azure AI, making the process much faster and more efficient.
- Poor user segmentation and intelligent personalization: While SAP Enable Now falls short in providing in-app experiences tailored to user segments, Whatfix DAP excels. Content can be precisely presented to users based on their roles and responsibilities, effectively driving user behavior for any group of employees when needed.
- Lack of product analytics: SAP Enable Now cannot track analytics and user behavior within the underlying application. In contrast, Whatfix can precisely identify areas where users encounter challenges and become stuck within the SAP application. These insights proactively enable you to craft targeted guided assistance to effectively address specific user pain points.
5 Best SAP Enable Now Alternatives
- Whatfix
- AppLearn
- Userlane
- Apty
- Lemon Learning
Why Whatfix Is the Best SAP Enable Now Alternative
Whatfix is the leading enterprise Digital Adoption Platform (DAP), consistently leading the DAP industry for four consecutive years across analysts and G2. Its recent recognition for groundbreaking product innovations, including AI and sandbox application environments, further solidifies its position.
In contrast, SAP Enable Now earned its first DAP market acknowledgment in 2023. Though its native integration with SAP apps may seem appealing, it falls short in several areas crucial for fostering widespread digital adoption and delivering optimal user experiences and choosing a leading solution like Whatfix positions you to achieve the desired ROI for your SAP application and beyond.
Whatfix has successfully onboarded and trained thousands of users for major enterprises using SAP, delivering in-app guidance, personalized training, and on-demand support across various apps. Our platform stands out for its multi-format content creation, comprehensive change management, and advanced analytics, ensuring users adopt new processes efficiently across their tech stack.
Other reasons to choose Whatfix over SAP Enable Now include:
- Multi-App Scalability: SAP Enable Now’s capability diminishes outside SAP’s ecosystem, while Whatfix can scale across all enterprise apps.
- Element Detection Stability: Whatfix’s robust element detection remains stable even with changes in the app’s UI, while Enable Now’s flows are prone to breaking if the UI changes.
- Simple content creation: SAP EnableNow’s content creation process is far more complex and labor-intensive than Whatfix. It requires SAP to maintain a dedicated back office and continuous maintenance, which can be burdensome. In contrast, Whatfix offers a much easier content creation experience thanks to superior element selection capabilities, minimizing the need for additional resources.
- AI-Powered Self Help: Whatfix integrates with your process documentation, SOPs, user training, and knowledge base, allowing users to search for any support-related or task-related question without leaving the application. Self Help uses AI to learn from your documentation and training, allowing it to answer and summarize documentation inside your applications conversationally.
- Effortless content management: Whatfix empowers users to craft and maintain top-tier content experiences effortlessly without coding or technical expertise. Its intuitive features offer transparency and control throughout the content creation process. Additionally, Whatfix offers many content options that surpass those of SAP Enable Now, enabling you to deliver a superior user experience.
- Adoption Anywhere: Whatfix provides extensive features designed to accommodate diverse learning styles and empower learning and development leaders to expand and scale their efforts. With Whatfix’s SCORM & xAPI compliance, companies can comprehensively track learning activities, facilitating effective monitoring of employee progress. Additionally, Whatfix’s SCORM compliance offers greater flexibility, allowing seamless content integration as graded courses within Learning Management Systems (LMS).
- We are DAP Specialists. SAP views Enable Now as an add-on service that can be sold to customers, but it isn’t an expert in digital adoption. We at Whatfix prioritize our customers with a dedicated customer-first approach, offering comprehensive and inclusive services and support from day one. With our white-glove customer service, each account is assigned a Customer Success Manager (CSM).
