What Are Digital Adoption Solutions?
Digital adoption solutions (DAS), officially recognized as a new category of software in a 2019 Gartner report, are another way to improve end-user adoption rates. DAS work within enterprise applications to help train employees or customers. DAS can be used across multiple products to provide a consistent user experience, making it easier for your team to adjust to newly implemented technology.
One particularly useful feature of digital adoption solutions is they are contextual. DAS offer different steps, guidance, and self-help suggestions, depending on where the user is within the application. Guidance also differs depending on the user’s role and their level of training and experience.
A DAP is one type of digital adoption solution. Implement a DAP or other solution as soon as you acquire new technology. That way, your team can effectively and efficiently learn to use the new application right from the start.