9 Best Customer Training Software (2023)

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customer training software

For any SaaS to grow, customer adoption needs to be high. But many companies expect their users to figure out how to get the most out of their platform on their own. They provide support or training materials but make users dig for information or reach out to schedule a one-on-one education session. 

Unfortunately, this passive approach to SaaS customer onboarding and support rarely works well. It can lead to confusion, and frustration, and might even push customers away. 

To properly scale your SaaS customer success, you need the right customer training strategy — and the best way to support that is with customer training software. 

Top 9 Customer Training Software for 2023

  1. Whatfix
  2. Talent LMS
  3. Docebo
  4. iSpring Learn
  5. eFront Learning
  6. Skyprep LMS
  7. Skilljar
  8. Learn Upon
  9. Absorb LMS

What Is Customer Training Software?

Customer training software facilitates the customer onboarding and education process. It provides your customers with the resource and tools they need to become familiar with your product and shares tips and best practices to ensure they’re getting the most from your tool.

Customer training vs. internal training

Customers need a different training plan than your internal team, although there may be some overlap. When training your customers, you want to focus on improving engagement and the user experience so they can realize the full value of your tools. 

But even though your plans and goals may be different, you can still use the same training software as you would use to educate your internal team. Using a platform with capabilities to create both internal and external facing documents and modules is a great way to better manage your knowledge content. 

7 Customer Training Software Features

If you’re in the market for a new customer training tool, here are the top features you should look out for.

1. Customer reporting and training tracking

Built-in customer analytics and reporting can provide insights that make data-driven business decisions easier. When you can quickly pull reports or track what training modules your customers engage with, you can identify areas where they may need additional support or attention.

2. Seamless integration capabilities

Integrations allow you to connect your training software to your other platforms and tools, delivering a more cohesive experience for your customers. You want to choose software that integrates smoothly so users don’t even recognize information is passing between different tools. 

3. User-friendly interface

It doesn’t matter how powerful a tool is if it isn’t easy for users to engage with. If your customers don’t know how to engage with your tool, it’ll be difficult for them to access and retain important info. A user-friendly interface is crucial when choosing training software for your customers. 

4. Accessible live support

Even with great knowledge base resources or training materials, questions will likely come up that you didn’t consider during the planning phase. Accessible live support can give customers the help they need when they need it, helping them stay engaged and on track to achieving full product adoption.

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5. Feedback-gathering capabilities

Customer feedback is crucial for building a training program that aligns with customer needs and gives them the right tools for success. Built-in capabilities to gather feedback provide a better user experience than trying to connect feedback through third-party tools. 

Whatfix-self-help-how-to-provide-feedback

6. Consistent company branding

The training experience should feel connected to the rest of your brand. While you might be using third-party software to train and educate your employees, you want it to feel like they’re engaging with your brand. Consistent company branding helps them build stronger connections with your product and company. 

7. Automation

Automation is the key to scaling. Training automation allows your users to move through modules, resources, and education pathways without your team needing to intervene or guide the way.

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SaaS Customer Onboarding Checklist

5 Benefits of Customer Training Software

Training customers appropriately and efficiently isn’t something you want to brush off or add to your list of “someday” goals. Here are the biggest benefits of using customer training software to get the job done.

1. Boost customer satisfaction

Customer satisfaction is hard to achieve if your users don’t know how to get the most out of your product. The right training tools and resources will give your customers the information and support they need to implement your product in a way that works best for them.

2. Increase and track customer engagement

More satisfied customers are more likely to engage with your product. When customers can experience the full value of what you offer, they’ll find more uses for your product and it will become a staple in how they work — and the best way to achieve that is with the right training tools. 

Collect data using your training software to determine if your training programs are effective.

3. Decrease customer churn rate

Customers churn when the product they’ve initially purchased doesn’t end up meeting their needs or requirements, but all too often, the disconnect results from user error. Proper training can decrease customer churn rate by properly educating your users on how to use their platform to best meet their needs.

customer churn rate

4. Improve customer experience

Improper customer training also creates challenges for your users. Even if they don’t move to a competitor, trying to figure out the best way to use your tool can lead to confusion, mistakes, and more work for their team. A negative customer experience results in frustrated users who aren’t excited to engage with your platform.

5. Increase customer spend

Training creases customer spending by increasing the lifetime value of your customers. The longer they use your product, the more they will spend. But proper training can also show them the benefit of buying additional features, upgrades, or supplemental products so you can increase customer spending in multiple ways.

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Unify your customer experience Whatfix’s in-app guidance and support

9 Best Customer Training Software in 2023

1. Whatfix

Review Rating: 4.6 out of 5 stars

Price: Custom quote

 

Whatfix is a Digital Adoption Platform (DAP) that adds step-by-step guidance directly to your applications. As a user onboarding tool, Whatfix creates an interactive and engaging experience that helps users become proficient quickly. User-level segmentation makes it easy to give users a personalized onboarding experience that perfectly aligns with their unique needs. 

Whatfix has analytics and feedback capabilities built in. Use insights to make improvements to your onboarding process and collect feedback to ensure you’re aligning with user needs and expectations. Find dropoff spots or other areas where users might need some additional help or support and track adoption trends to make your onboarding process stronger.

whatfix analytics
talentlms-logo

2. Talent LMS

Review Rating: 4.6 out of 5 stars

Price:

  • $0/month Free plan 
  • $69/month Starter plan 
  • $149/month Basic plan 
  • $279/month Plus plan
  • $459/month Premium plan

 

Talent LMS is a training platform designed to improve the onboarding experience and set teams and users up for success. Talent LMS makes training and content management easy for your admin team to design, distribute, and monitor customer onboarding initiatives so you can get your customer training up and running without extensive planning and building. 

Users can access classes and modules everywhere, making it easy to complete training materials in the way that works best for them. Talent LMS also integrates with your other customer service or customer relationship management tools, including Zendesk and Salesforce. For global teams, Talent LMS offers multiple language translations to make it easier to connect with customers regardless of where they’re located.

Talent LMS
docebo-logo

3. Docebo

Review Rating: 4.4 out of 5 stars

Price: Custom quote

 

Docebo is an AI-based learning suite for creating, distributing, and measuring the impact of your content. Use audiences to create unique user pages with drag-and-drop capabilities, so anyone can create and customize high-quality pages without needing to design or code. Extensions, certifications, gamification, and other features can also make your learning experience stronger. 

AI recommendations help you provide personalized training materials to your users. Adjust your plan quickly and easily to align with their unique needs and provide them with the most relevant content. Your customers can also access training software on-demand through any device, putting resources directly at their fingertips at all times.

Docebo
ispring-logo

4. iSpring Learn

Review Rating: 4.6 out of 5 stars

Price:

  • $3.66/user/month up to 100 users 
  • $3.00/user/month up to 300 users
  • $2.82/user/month up to 500 users 
  • Custom pricing over 500 users 

 

iSpring Learn helps automate the learning management process. With iSpring Learn, you can automatically send training invites, set deadlines, and remind users of tasks they still need to complete. It also automatically pulls reports to showcase how users are engaging with your training materials to make it easier to discover where you might need to provide additional support. 

iSpring Learn provides an intuitive user portal for users to see what they’ve completed and what they still need to learn. Gamification can help improve user adoption and engagement, and with built-in communication tools, users can directly connect with support and subject matter experts right from the app. 

iSpring
efront learning

5. eFront Learning

Review Rating: 4.5 out of 5 stars

Price:

  • $1000/month up to 1000 users 
  • $1500/month up to 2500 users
  • $2500/month up to 5000 users 
  • Custom plans over 5000 users 

 

eFront is an intuitive LMS with active gamification and a customizable training environment to make customizing customer education easy and convenient for both your team and your customers. Deploy different training programs and modules depending on your customers’ purchases, location, and audiences, but manage all programs from one central location. 

eFront is built for large teams and intricate learning ecosystems. The LMS will scale with you as you grow and uses APIs to easily integrate with third-party tools and applications to create a completely unique learning experience.

efront
skyprep logo

6. Skyprep LMS

Review Rating: 4.5 out of 5 stars 

Price: Custom quote

 

Skyprep LMS handles the entire learning process, from creation to tracking. It automates training and helps you build trust with your customers, regardless of their location. Easy access to training materials reduces early user frustration and reduces churn by allowing customers to see the true value of your products. 

Easily customize the Skyprep LMS platform to match your branding and use out-of-the-box reporting features to gather actionable insights. Integrate with other business tools you’re already using, including Zoom and Google, to deliver a streamlined experience to customers and internal users. 

skyprep
skilljar logo

7. Skilljar

Review Rating: 4.6 out of 5 stars

Price: Custom pricing

 

Skilljar is a purpose-built customer training platform that provides all the tools and features you need to onboard, engage, and retain customers as you grow. Skilljar supports multiple content types, including live training and a native quizzing engine so that you can build an engaging education plan for your customers. 

Skilljar also has built-in assessments and certifications for users to prove their knowledge. Allow users to share their achievements on LinkedIn and show off their new skills. Customizable features let you switch up themes and courses to match your brand, or use ready-to-use templates to start training your customers quickly. 

skilljar
learnupon-logo

8. Learn Upon

Review Rating: 4.6 out of 5 stars

Price: Custom pricing

 

Learn Upon uses training to help you deliver great customer experiences that strengthen long-term relationships and fuel growth. Easily provide customers with the tools they need to get started with your platform quickly and continuously demonstrate the unique value that you can provide. You can even use Learn Upon to create a unique customer academy that improves user adoption and retention. 

Learn Upon has the capability to provide one-on-one training or mass education and everything in between, so you can rely on it as you scale. Configure unique learning portals to fit your audience’s needs and use white-labeling to make the platform look entirely your own. Integrate with your favorite tools or use the open API and Zapier to completely customize and optimize your customer training experience.

learnupon
absorb lms logo

9. Absorb LMS

Review Rating: 4.7 out of 5 stars 

Price: Custom pricing

 

Absorb LMS doesn’t just want to educate your customers — it wants to help turn them into brand advocates. With Absorb LMS, your customers learn how to get the most out of what you have to offer so you can build a competitive advantage and drive brand loyalty and revenue. 

Intuitive interfaces make learning easy and fun, and built-in reporting gives you the insights you need to constantly improve your education materials. Absorb LMS also features AI-powered content recommendations to enhance the learning experience and support your customers as they become more skilled in using your product. 

absorb LMS
Level up your customer training with Whatfix

Customer training should be easy, seamless, and intuitive. With a digital adoption platform like Whatfix, you can accelerate your SaaS customer support processes and make your training materials accessible to your customers when they really need it — no flipping between screens or searching for the support they need. 

If you’re ready to level up your customer training experience, get started with a Whatfix free trial today.

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Whatfix's digital adoption platform empowers your employees, customers, and end-users with in-app guidance, reinforcement learning, and contextual self-help support to find maximum value from software.

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