Why choose Whatfix over Pendo?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionality and differentiators that make Whatfix the most trust digital adoption partner – from its patented technologies, customer-centric approach, multi-product offering, and enterprise-wide support of digital adoption projects on mission-critical software.

COMPARE WHATFIX VS. THE REST

	Easy no-code content creation and management Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
	Adoption anywhere on desktop, mobile, and web apps Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application.
	Your dedicated DAP partner Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
	More than DAP Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.

Pendo

	Primarily supports customer-facing applications Pendo’s expertise is primarily customer- facing web and mobile apps. This specialization limits its experience with organization-wide digital adoption projects of mission-critical enterprise software, like CRM, ERP, and HCM use cases.
	Lacks advanced in-app guidance capabilities Pendo has a limited number of in-app guidance widgets. It doesn’t support branching into workflows like Whatfix and lacks automation for repetitive tasks and data input validation.
	Lacks auto-testing and auto-translation Lacks automatic content testing and doesn’t alert content creators when walkthroughs stop working. Requires manual translation efforts through importing XLIFF files.
	No sandbox environments for hands-on training Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.

“It’s been great working with Whatfix; they are open to new ideas. We suggested an innovation and three months later saw it in production. They listen, collaborate, and care about our business goals. With in-app guidance, we can help the next generation of Sophos customers secure their future.”

- REMI PREGHENELLA | DIRECTOR OF PRODUCT DOCUMENTATION

	WALKME	PENDO	APPCUES	USERPILOT	USERLANE
In-App Guidance
No-code content editor
In-app resource center & knowledge aggregation
Field validation
Auto translation
Surveys and polls
Usage analytics
Export content to PDFs, video, LMS
Create sandbox environments for user training
Desktop support
Mobile support
Citrix-app support
SCORM compliant
Product Analytics
No-code custom event tracking
Auto capture basic user events
User funnels and journeys
Cohorts
Real-time & retroactive data
AI-powered insights
Customer-Centric Approach
Dedicated CSM for all customers
Content author training
DAP program manager
24/5 support

See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over Pendo

“Whatfix allows us to create and manage messaging directly to users on our platform, without going through our development team. This enables the business team to manage our messaging more dynamically, resulting in quicker and more effective communication with our clients, while reducing demand on our dev team.”

JACK NEWMAN-MORRIS | HEAD OF CUSTOMER SUCCESS

“Whatfix Studio UI is easy to use, we can customize onboarding flows and add specific tooltips per account. We can identify problem areas our users face and take actions based on analytics.”

PRAVEEN R | HEAD OF PRODUCT MARKETING

Ready to Whatfix?