Why choose Whatfix vs Userpilot?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionality and differentiators that make Whatfix the most trust digital adoption partner – from its patented technologies, customer-centric approach, multi-product offering, and organizational-wide support for digital adoption programs for internal, mission-critical enterprise software projects.


Check-markEasy no-code content creation and management
Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
Check-markAdoption anywhere on desktop, mobile, and web apps
Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application.
Check-markYour dedicated DAP partner
Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
Check-markMore than DAP
Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.


red-xLack of market presence and enterprise support
Userpilot fails to appear on DAP analyst reports from Everest Group or Forrester, while Whatfix is a Leader. Userpilot has raised $5.95M in comparison to Whatfix’s $141M. Userpilot primarily works with SMB and growth companies, while Whatfix has customers of all sizes including 150 of the Fortune 1,000 companies.
red-xOnly supports web-based applications
Userpilot only supports web-based applications. Whatfix supports web, mobile, and desktop applications. It also is the only DAP that supports iFrame and Citrix-built apps.
red-xDoesn’t focus on internally-used software use cases 
Userpilot focuses on support customer-facing applications, with its primary use cases being customer success teams and product managers. Whatfix supports both CX use cases and digital adoption projects for internally-used enterprise software to drive employee user adoption.
red-xNo sandbox environments for hands-on training
Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.
“Whatfix reimagines our training. The DAP is easy to use – even for non-technical users. It supports in-app guidance across any interface and platform. And it’s so easy to update materials, we can keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”
In-App Guidance
No-code content editormini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
In-app resource center & knowledge aggregationmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Field validationmini-whatfix-logo-compareCheck-markCheck-mark
Auto translationmini-whatfix-logo-compareCheck-markCheck-mark
Surveys and pollsmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Usage analyticsmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Export content to PDFs, video, LMSmini-whatfix-logo-compare
Create sandbox environments for user trainingmini-whatfix-logo-compare
Desktop supportmini-whatfix-logo-compareCheck-markCheck-markCheck-mark
Mobile supportmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-mark
Citrix-app supportmini-whatfix-logo-compare
SCORM compliantmini-whatfix-logo-compare
Product Analytics
No-code custom event trackingmini-whatfix-logo-compareCheck-markCheck-mark
Auto capture basic user eventsmini-whatfix-logo-compareCheck-markCheck-mark
User funnels and journeysmini-whatfix-logo-compareCheck-markCheck-mark
Real-time & retroactive datamini-whatfix-logo-compareCheck-markCheck-mark
AI-powered insightsmini-whatfix-logo-compareCheck-markCheck-mark
Customer-Centric Approach
Dedicated CSM for all customersmini-whatfix-logo-compareCheck-mark
Content author trainingmini-whatfix-logo-compare
DAP program managermini-whatfix-logo-compare
24/5 supportmini-whatfix-logo-compareCheck-mark
See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over Userpilot
“It’s been great working with Whatfix; they are open to new ideas. We suggested an innovation and three months later saw it in production. They listen, collaborate, and care about our business goals. With in-app guidance, we can help the next generation of Sophos customers secure their future.”
“Whatfix Studio UI is easy to use, we can customize onboarding flows and add specific tooltips per account. We can identify problem areas our users face and take actions based on analytics.”
Ready to Whatfix?