Why choose Whatfix vs Userpilot?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionality and differentiators that make Whatfix the most trust digital adoption partner – from its patented technologies, customer-centric approach, multi-product offering, and organizational-wide support for digital adoption programs for internal, mission-critical enterprise software projects.

COMPARE WHATFIX VS. THE REST

	Easy no-code content creation and management Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
	Adoption anywhere on desktop, mobile, and web apps Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application.
	Your dedicated DAP partner Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
	More than DAP Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.

Userpilot

	Lack of market presence and enterprise support Userpilot fails to appear on DAP analyst reports from Everest Group or Forrester, while Whatfix is a Leader. Userpilot has raised $5.95M in comparison to Whatfix’s $141M. Userpilot primarily works with SMB and growth companies, while Whatfix has customers of all sizes including 150 of the Fortune 1,000 companies.
	Only supports web-based applications Userpilot only supports web-based applications. Whatfix supports web, mobile, and desktop applications. It also is the only DAP that supports iFrame and Citrix-built apps.
	Doesn’t focus on internally-used software use cases Userpilot focuses on support customer-facing applications, with its primary use cases being customer success teams and product managers. Whatfix supports both CX use cases and digital adoption projects for internally-used enterprise software to drive employee user adoption.
	No sandbox environments for hands-on training Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.

“Whatfix reimagines our training. The DAP is easy to use – even for non-technical users. It supports in-app guidance across any interface and platform. And it’s so easy to update materials, we can keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”

- ABBY ESSIN | SR. MANAGER, OPERATIONS SERVICES

	WALKME	PENDO	APPCUES	USERPILOT	USERLANE
In-App Guidance
No-code content editor
In-app resource center & knowledge aggregation
Field validation
Auto translation
Surveys and polls
Usage analytics
Export content to PDFs, video, LMS
Create sandbox environments for user training
Desktop support
Mobile support
Citrix-app support
SCORM compliant
Product Analytics
No-code custom event tracking
Auto capture basic user events
User funnels and journeys
Cohorts
Real-time & retroactive data
AI-powered insights
Customer-Centric Approach
Dedicated CSM for all customers
Content author training
DAP program manager
24/5 support

See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over Userpilot

“It’s been great working with Whatfix; they are open to new ideas. We suggested an innovation and three months later saw it in production. They listen, collaborate, and care about our business goals. With in-app guidance, we can help the next generation of Sophos customers secure their future.”

REMI PREGHENELLA | DIRECTOR OF PRODUCT DOCUMENTATION

“Whatfix Studio UI is easy to use, we can customize onboarding flows and add specific tooltips per account. We can identify problem areas our users face and take actions based on analytics.”

PRAVEEN R | HEAD OF PRODUCT MARKETING

Ready to Whatfix?