Why choose Whatfix over WalkMe?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionality and differentiators that make Whatfix the most trust digital adoption partner – from its patented technologies, customer-centric approach, and multi-product offering that provides customers with full product analytics and simulated IT environments for sandbox training.


Check-markEasy no-code content creation and management
Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
Check-markAdoption anywhere on desktop, mobile, and web apps
Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application. 
Check-markYour dedicated DAP partner
Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
Check-markMore than DAP
Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.


red-xPrimarily only supports web-based applications
WalkMe’s desktop product has limited functionality, and the mobile offering, which was repurposed from its web product, lacks an optimal mobile experience. No support for Citrix apps or iFrames.
red-xLimited content exporting
Only available to export walkthrough content as PDF or DOCX. LMS integration may be limited to its own solution, TeachMe.
red-xLimited customer enablement services
Customer success and support services are limited and have hidden fees. The availability of a dedicated CSM depends on account size, support requests could be subject to limitations, and training costs vary during and after implementation based on the professional services model.
red-xNo sandbox environments for hands-on training
Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.
“Whatfix is the simplest DAP for creating and deploying interactive walkthroughs. I've previously tried WalkMe, but Whatfix is unquestionably a better alternative with a better overall product and better customer support.”
In-App Guidance
No-code content editormini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
In-app resource center & knowledge aggregationmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Field validationmini-whatfix-logo-compareCheck-markCheck-mark
Auto translationmini-whatfix-logo-compareCheck-markCheck-mark
Surveys and pollsmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Usage analyticsmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Export content to PDFs, video, LMSmini-whatfix-logo-compare
Create sandbox environments for user trainingmini-whatfix-logo-compare
Desktop supportmini-whatfix-logo-compareCheck-markCheck-markCheck-mark
Mobile supportmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-mark
Citrix-app supportmini-whatfix-logo-compare
SCORM compliantmini-whatfix-logo-compare
Product Analytics
No-code custom event trackingmini-whatfix-logo-compareCheck-markCheck-mark
Auto capture basic user eventsmini-whatfix-logo-compareCheck-markCheck-mark
User funnels and journeysmini-whatfix-logo-compareCheck-markCheck-mark
Real-time & retroactive datamini-whatfix-logo-compareCheck-markCheck-mark
AI-powered insightsmini-whatfix-logo-compareCheck-markCheck-mark
Customer-Centric Approach
Dedicated CSM for all customersmini-whatfix-logo-compareCheck-mark
Content author trainingmini-whatfix-logo-compare
DAP program managermini-whatfix-logo-compare
24/5 supportmini-whatfix-logo-compareCheck-mark
See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over WalkMe
“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”
“Whatfix improves time to proficiency for new associations and helps existing associates when fielding calls that you only receive a few times per year. Self Help allows our associates to quickly find the information they need at their moment of need.”
Ready to Whatfix?