Why choose Whatfix over WalkMe?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionality and differentiators that make Whatfix the most trust digital adoption partner – from its patented technologies, customer-centric approach, and multi-product offering that provides customers with full product analytics and simulated IT environments for sandbox training.

COMPARE WHATFIX VS. THE REST

	Easy no-code content creation and management Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
	Adoption anywhere on desktop, mobile, and web apps Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application.
	Your dedicated DAP partner Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
	More than DAP Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.

WalkMe

	Primarily only supports web-based applications WalkMe’s desktop product has limited functionality, and the mobile offering, which was repurposed from its web product, lacks an optimal mobile experience. No support for Citrix apps or iFrames.
	Limited content exporting Only available to export walkthrough content as PDF or DOCX. LMS integration may be limited to its own solution, TeachMe.
	Limited customer enablement services Customer success and support services are limited and have hidden fees. The availability of a dedicated CSM depends on account size, support requests could be subject to limitations, and training costs vary during and after implementation based on the professional services model.
	No sandbox environments for hands-on training Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.

“Whatfix is the simplest DAP for creating and deploying interactive walkthroughs. I've previously tried WalkMe, but Whatfix is unquestionably a better alternative with a better overall product and better customer support.”

- BEN M. | CONVOSO-PST

	WALKME	PENDO	APPCUES	USERPILOT	USERLANE
In-App Guidance
No-code content editor
In-app resource center & knowledge aggregation
Field validation
Auto translation
Surveys and polls
Usage analytics
Export content to PDFs, video, LMS
Create sandbox environments for user training
Desktop support
Mobile support
Citrix-app support
SCORM compliant
Product Analytics
No-code custom event tracking
Auto capture basic user events
User funnels and journeys
Cohorts
Real-time & retroactive data
AI-powered insights
Customer-Centric Approach
Dedicated CSM for all customers
Content author training
DAP program manager
24/5 support

See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over WalkMe

“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”

ALAN C | SR CONTENT DESIGNER

“Whatfix improves time to proficiency for new associations and helps existing associates when fielding calls that you only receive a few times per year. Self Help allows our associates to quickly find the information they need at their moment of need.”

HOPE G | CUSTOMER DELIVERY MANAGER

Ready to Whatfix?