Why choose Whatfix over Appcues?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionalities and differentiators that make Whatfix the most trusted digital adoption partner – from its patented technologies, customer-centric approach, multi-product offering, and support for enterprise-wide digital adoption projects on mission-critical software applications.

COMPARE WHATFIX VS. THE REST

	Easy no-code content creation and management Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
	Adoption anywhere on desktop, mobile, and web apps Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application.
	Your dedicated DAP partner Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
	More than DAP Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.

Appcues

	Lack of market presence and enterprise support In the Forrester New Wave for DAPs, Appcues is categorized as a contender, while Whatfix is recognized as a Leader. Appcues targets SMBs, not enterprises. It also focuses on CX implementations and lacks emphasis on internal enterprise software use cases.
	Supports mobile or web-based applications only Appcues supports web and mobile applications and lacks compatibility with desktop applications, iFrame, and Citrix-built apps.
	Basic in-app guidance capabilities Offers a limited number of in-app guidance capabilities, including flows, surveys, and checklists. It lacks support for branching into workflows, as Whatfix does, and does not provide automation for repetitive tasks or data input validation. The element detection capability is less precise than Whatfix’s patented technology.
	No sandbox environments for hands-on training Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.

“The Whatfix Studio UI is easy to use and provides a rich feature set to drive product adoption—we can customize onboarding flows and add specific tooltips per account and user. Identifying specific elements in the product is critical for us and Whatfix was the only tool among the ones evaluated that delivered that. We can identify problem areas our users face, give suggestions to our engineers, and take specific actions based on the analytics.”

- PRAVEEN RAKARETNAM | HEAD OF MARKETING

	WALKME	PENDO	APPCUES	USERPILOT	USERLANE
In-App Guidance
No-code content editor
In-app resource center & knowledge aggregation
Field validation
Auto translation
Surveys and polls
Usage analytics
Export content to PDFs, video, LMS
Create sandbox environments for user training
Desktop support
Mobile support
Citrix-app support
SCORM compliant
Product Analytics
No-code custom event tracking
Auto capture basic user events
User funnels and journeys
Cohorts
Real-time & retroactive data
AI-powered insights
Customer-Centric Approach
Dedicated CSM for all customers
Content author training
DAP program manager
24/5 support

See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over Appcues.

“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”

ALAN C | SR CONTENT DESIGNER

“Our new customers are fully engaged – on day one. Whatfix DAP allows us to save significantly on operations and services. It’s a cornerstone of our customer acquisition and engagement strategy.”

KALYANA S | CHIEF PRODUCT MANAGER

Ready to Whatfix?