Why choose Whatfix over Appcues?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionalities and differentiators that make Whatfix the most trusted digital adoption partner – from its patented technologies, customer-centric approach, multi-product offering, and support for enterprise-wide digital adoption projects on mission-critical software applications.


Check-markEasy no-code content creation and management
Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
Check-markAdoption anywhere on desktop, mobile, and web apps
Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application. 
Check-markYour dedicated DAP partner
Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
Check-markMore than DAP
Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.


red-xLack of market presence and enterprise support
In the Forrester New Wave for DAPs, Appcues is categorized as a contender, while Whatfix is recognized as a Leader. Appcues targets SMBs, not enterprises. It also focuses on CX implementations and lacks emphasis on internal enterprise software use cases.
red-xSupports mobile or web-based applications only
Appcues supports web and mobile applications and lacks compatibility with desktop applications, iFrame, and Citrix-built apps.
red-xBasic in-app guidance capabilities
Offers a limited number of in-app guidance capabilities, including flows, surveys, and checklists. It lacks support for branching into workflows, as Whatfix does, and does not provide automation for repetitive tasks or data input validation. The element detection capability is less precise than Whatfix’s patented technology.
red-xNo sandbox environments for hands-on training
Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.
“The Whatfix Studio UI is easy to use and provides a rich feature set to drive product adoption—we can customize onboarding flows and add specific tooltips per account and user. Identifying specific elements in the product is critical for us and Whatfix was the only tool among the ones evaluated that delivered that. We can identify problem areas our users face, give suggestions to our engineers, and take specific actions based on the analytics.”
In-App Guidance
No-code content editormini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
In-app resource center & knowledge aggregationmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Field validationmini-whatfix-logo-compareCheck-markCheck-mark
Auto translationmini-whatfix-logo-compareCheck-markCheck-mark
Surveys and pollsmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Usage analyticsmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-markCheck-mark
Export content to PDFs, video, LMSmini-whatfix-logo-compare
Create sandbox environments for user trainingmini-whatfix-logo-compare
Desktop supportmini-whatfix-logo-compareCheck-markCheck-markCheck-mark
Mobile supportmini-whatfix-logo-compareCheck-markCheck-markCheck-markCheck-mark
Citrix-app supportmini-whatfix-logo-compare
SCORM compliantmini-whatfix-logo-compare
Product Analytics
No-code custom event trackingmini-whatfix-logo-compareCheck-markCheck-mark
Auto capture basic user eventsmini-whatfix-logo-compareCheck-markCheck-mark
User funnels and journeysmini-whatfix-logo-compareCheck-markCheck-mark
Real-time & retroactive datamini-whatfix-logo-compareCheck-markCheck-mark
AI-powered insightsmini-whatfix-logo-compareCheck-markCheck-mark
Customer-Centric Approach
Dedicated CSM for all customersmini-whatfix-logo-compareCheck-mark
Content author trainingmini-whatfix-logo-compare
DAP program managermini-whatfix-logo-compare
24/5 supportmini-whatfix-logo-compareCheck-mark
See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over Appcues.
“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”
“Our new customers are fully engaged – on day one. Whatfix DAP allows us to save significantly on operations and services. It’s a cornerstone of our customer acquisition and engagement strategy.”
Ready to Whatfix?