Enterprise software products have always been Oracle’s forte. Its software products are ubiquitous across companies because of its sophistication and extensive feature suite.
However, when it comes to sophisticated enterprise software, slow user adoption is always a critical challenge that giants like Oracle struggle with.
Every Oracle Cloud implementation must entail a well-crafted and effective end-user adoption strategy to overcome the productivity dip after a new software implementation. An Oracle digital adoption strategy goes beyond implementation, as end-users will require just-in-time support when completing infrequently done tasks, guidance when processes or tasks change, and general user support when they encounter friction.
To support organizations on their adoption journey, Oracle provides add-on products that enable end-users with in-app guidance, including Oracle Guided Learning for web apps and Oracle UPK for legacy, on-premise applications.
In this article, we’ll explore Oracle Guided Learning, its key features, where it has weaknesses, and why Whatfix DAP is a better in-app guidance platform for driving adoption and enabling end-users with contextual experiences that drive business outcomes.
What Is Oracle Guided Learning?
Oracle Guided Learning (OGL) is a cloud add-on platform from Oracle that provides personalized, guided user onboarding to help organizations adopt its Oracle suite of web-based applications. Acquired initially as Iridize in 2018, OGL integrates into Oracle host applications to deliver in-app guidance.
Key OGL features include:
- Process Guides: Step-by-step instructions for completing tasks.
- Display Groups: Organize content by categories for easy access.
- Message Guides: Notify users of updates and new features.
- Tooltips: Context-sensitive help displayed in-app.
- User checklists: Sequence processes into clear task lists.
- Launchers: Trigger content based on user interaction.
- Hotspots: Track and analyze user behavior within the app.
- Analytics: Generate reports on usage and effectiveness.
Oracle Guided Learning Pricing
While Oracle doesn’t provide publicly available pricing information for its Guided Learning platform, our research found that customers must buy a contract for a minimum of 3 years for Oracle Guided Learning on top of their baseline Oracle application cost.
OGL contacts often accompany core Oracle application sales and may be included in the overall Oracle contract. Oracle financing also provides a credit line for small businesses through which these customers finance their contract for OGL and Oracle waives off the interest on the loan as an add-on.
7 Reasons to Consider an Oracle Guided Learning Alternative
Oracle Guided Learning provides a tailored in-app guidance platform for Oracle customers that focuses on user onboarding scenarios. However, the digital adoption platform market has experienced a boom over the past ten years, with vendor-agnostic DAPs emerging with advanced feature sets, more integrated services, and better value.
Here are a few weaknesses of Oracle Guided Learning that you should consider before making a final decision on your DAP vendor:
- Limited Outside Oracle Ecosystem: OGL is Oracle-centric, limiting its functionality to Oracle applications. It’s not optimized for multi-application environments and if you require an in-app guided platform for a non-Oracle application, you’ll need to find an alternative.
- Element Detection Stability: OGL’s flows are prone to break if changes to the UI or task process occur, while Whatfix’s robust element detection remains stable even with changes in app UI.
- Basic Guidance Features: OGL offers only essential in-app guidance features, lacking robust cross-platform or multi-app adoption capabilities. Whatfix outpaces OGL in advanced features such as multi-format content publishing, analytics, automation, and support for non-Oracle apps, as well as its AI-powered Self Help.
- Lack of Digital Adoption Expertise: Oracle lacks a digital adoption focused team, with its general sales and service teams supporting OGL customers. Whatfix has an entire professional services team of digital adoption experts to ensure your implementation succeed. Whatfix also invests in additional customer learning opportunities, like our DAP Center of Excellence and digital adoption blog featuring over 500 digital adoption and transformation-centric articles.
- Translation: Oracle’s AI services provide instant translations using their own automated translation service, ‘OCI Language,’ which supports only 31 languages. Whatfix AutoTranslation supports language translation to over 105 languages.
- No sandbox environment creator: OGL cannot create replica sandbox environments of Oracle applications to provide hands-on training or beta testing. Whatfix Mirror enables organizations to create sandbox environments with a no-code editor.
- No advanced product analytics: OGL provides general end-user engagement and in-app content analytics. Whatfix Guidance Analytics provides in-depth content consumption and usage analytics and an add-on Whatfix Product Analytics platform for custom event tracking to capture and analyze user behavior, identify friction points in your processes, visualize your journeys, and create optimized user experiences.
5 Best Oracle Guided Learning Alternatives
- Whatfix
- WalkMe
- AppLearn
- Userlane
- Apty
Why Whatfix Is the Best Oracle Guided Learning Alternative
Whatfix is a Digital Adoption Platform (DAP) built for large-scale enterprise applications, including Oracle. While OGL is tightly integrated with Oracle apps, Whatfix offers cross-enterprise capabilities, supporting not only Oracle applications but any enterprise software or application.
Whatfix has successfully onboarded and trained thousands of users for major enterprises using Oracle, delivering in-app guidance, personalized training, and on-demand support across various apps. Our platform stands out for its multi-format content creation, comprehensive change management, and advanced analytics, ensuring users adopt new processes efficiently across their tech stack.
While OGL works well within Oracle’s ecosystem, it struggles with multi-application environments. Whatfix excels by integrating seamlessly with various platforms, providing a unified adoption experience across the entire suite of enterprise applications.
Other reasons to choose Whatfix over OGL include:
- Element Detection Stability: Whatfix’s robust element detection remains stable even with changes in the app’s UI, while OGL’s flows are prone to breaking if the UI changes.
- AI-Powered Self Help: Whatfix integrates with your process documentation, SOPs, user training, and knowledge base, allowing users to search for any support-related or task-related question without leaving the application. Self Help uses AI to learn from your documentation and training, allowing it to conversationally answer and summarize documentation inside your applications.
- Multi-App Scalability: OGL’s capability diminishes outside Oracle’s ecosystem, while Whatfix can scale across all enterprise apps.
- We are DAP Specialists. Oracle views OGL and adoption as add-on services it can sell to customers, but it isn’t an expert in digital adoption. We at Whatfix are the experts in digital adoption. We have a robust library of guidance templates and a full team of professional service adoption experts ready to help support your user adoption needs.
Whatfix stands out as the best overall DAP because of its ease of use, variety of features, versatility, advanced analytics, customer value add-ons, AI-powered roadmap, and customizability. Whatfix disrupts how end-users consume content, maximizing your ROI and employee productivity by enabling end-users with contextual experiences that create frictionless digital experiences that help them drive business outcomes.
