webinar

[STC Webinar] Creating Content That’s Intelligent

This is a webinar conducted by the STC US Chapter in collaboration with Nibu Thomas from Whatfix.

 

This is a recorded webinar. Register to watch now.

 

Information and the way it has been presented & consumed has changed over the years. Users and Products are becoming smarter. But has information been able to keep pace? Are we still expecting users to go out and find help when they need it? Contextual help is a solution.

Meet the Speakers

Nibu Thomas
Nibu Thomas

Sr. Manager, Information Development

Nibu was a Senior Member and President in the admin council (2017) of the Society for Technical Communication India Chapter. Currently, he is the Senior Manager, Information Development at Whatfix.

What’s in it for you?

Information and the way it has been presented & consumed has changed over the years. Users and Products are becoming smarter. But has information been able to keep pace? Are we still expecting users to go out and find help when they need it? Contextual help is a solution.

But anyone who’s created it will tell you about how difficult it is to create content when the product design itself is very fluid. One of the solutions is to create ‘intelligent’ content. Listen in to this presentation to learn about the following:

In this webinar, you’ll learn about:

  • Organizing information for products in a manner that improves feature discoverability by more than 25%
  • Creating contextual in-app information using 35% less time than it usually takes – with little to no dependency on your dev team
  • Creating content that does not merely give information about a task, but can perform the job!
  • Reusing existing content INSIDE your app

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