Thinking of Userlane Alternatives and Competitors?

See why Whatfix is rated higher, has more functionalities, delivers better returns, provides stellar customer support and is better overall platform in comparison to Userlane and all the other Userlane alternatives and competitors.

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The Society for Human Resource Management found that 69% of new hires who go through an organized onboarding process stayed with that company for at least three years. Yet over a third of companies don’t have an onboarding flow in place.

Digital adoption platforms (DAPs) have made creating and optimizing the onboarding experience easier, less time consuming, and more scalable compared with alternatives. But with so many choices, how can you determine which DAP is the right one for you?

To help you make that decision, we’ll go through the core features of Userlane, a simple yet effective DAP, and present five alternatives to aid the decision-making process. Each tool has its own key features and provides different onboarding solutions for various company types.

About Userlane

Userlane is a DAP that specializes in providing automated employee training and customer onboarding solutions. In fact, they claim to save employees 22 minutes spent on learning how to use a new tool per day and decrease customer onboarding time fivefold. The platform aims to make learning how to use new tools fast and easy for anyone.

Userlane Features

Through automated processes and personalized analytics, onboarding specialists can save three to five hours per new hire who goes through the onboarding process. Userlane has an arsenal of features designed to cut down on customer and employee onboarding time while also collecting valuable insights from your users.

Here are Userlane’s main features:

  • Click path recorder and editor: You don’t need to have any coding knowledge to create an effective and automated onboarding process. By tracking your clicks and keystrokes, Userlane automatically creates a guide that highlights your product’s best features. Users and employees will be instructed to click what you clicked and type down what you’ve typed down.
  • Interactive guides: While your users or employees are following the guide that you’ve set up, they’ll also be able to see videos, links, and other instructions that you’ve specified, based on where they are in the guide.
  • Personalized guides with a virtual assistant: To make your onboarding process even more efficient, you can set up a virtual assistant that will provide contextual support and personalized assistance.
  • Page and audience segmentation: You can create different guides per page, per customer segment, and per role. This will help you highlight key features for different parts of your target audience. You can also get more relevant guides in front of the user through context-based triggers.
  • User behavior analytics: Userlane tracks how your users or employees interact with the guides you’ve created so that you can identify which parts of your guide work great and which parts need more work.

Userlane is designed to help you set up product guides and interactive walkthroughs with no fuss and in absolutely no time at all. They also make sure that you can personalize each experience through gathering data and providing segmentation services.

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Userlane Pricing

Userlane has two plans called “For SMBs” and “For Enterprises.” As the names suggest, their pricing plans depend largely on your business size, the number of people who will be using the onboarding flow, and the features you’ll need. To get a quote, you’ll need to book a call with them through their pricing page.

5 Userlane Alternatives

While Userlane is a powerful DAP, we’ve compiled a list of five alternatives to help you choose the best tool for your specific needs. We’ve also created a comparison table to further clarify the similarities and differences among the DAPs.

Userlane VS. Whatfix

Whatfix is a DAP that is just as easy to use as Userlane. One of Userlane’s main benefits is its ease of integration into any product on web platforms. Whatfix improves upon that benefit by providing better data analytics, product integration and adoption, and onboarding process distribution.

Whatfix integrates seamlessly and easily into your product but has more robust features and analytics specifically designed for product and employee onboarding.

Why choose Whatfix over Userlane

While Userlane is an onboarding tool that makes product walkthroughs easier to set up, Whatfix might be a better fit for you for a couple of reasons. Whatfix offers the following:

  • Support with multiple onboarding formats: When you create an onboarding flow or product tour, Whatfix will generate different versions of it – videos (with automated voice-overs), slideshows, PDFs, and articles. And when you need to change something, Whatfix will automatically update the other versions as well.
  • Learning Management System (LMS) Integration: Whatfix stores your walkthroughs in an LMS, where you can preview your flows through their “See Live” proprietary technology. They also have SCROM- and xAPI-compliant packages, so you can track user progress all the way to completion.
  • Enterprise Systems Integration: Whatfix integrates with enterprise-level tools, such as Salesforce, Zapier, and Zendesk. They also integrate with human capital management (HCM) or human resource (HR) tools, such as SuccessFactors.
  • Accessible analytics: While both DAPs collect user data, Whatfix collects more data while also allowing for PDF downloads. They also integrate with behavioral analytics tools, such as Heap and Amplitude.
  • Implementation on more platforms and devices: Whatfix’s product adoption solutions work on web, desktop, and mobile applications, while Userlane only works on HTML-based web applications.

Apart from all of the unique features that Whatfix has to offer, they also have unlimited customer training and support, should you ever need any form of assistance. Their focus on their customers and customer feedback is what’s helped them become one of the top tools in the DAP space.

Userlane vs. WalkMe

Userlane and WalkMe have the same main features, but WalkMe may have the edge. Userlane is more user-friendly and can be set up in about five minutes, but WalkMe has better analytics and more features. WalkMe has different solutions for employee onboarding, employee training, product adoption, customer onboarding, and customer success.

Userlane was built for small to medium-sized businesses. While they have an enterprise plan, their offering doesn’t answer all the needs that an enterprise might have, such as adoption on multiple platforms. WalkMe, on the other hand, was built to solve enterprise onboarding problems.

 

Userlane vs. Pendo

While Pendo and Userlane both provide product walkthroughs features, they each have different strengths. Pendo’s analytics tool tracks everything from user behavior and NPS score to product analytics, giving it an edge over Userlane’s analytics feature. Because of their stronger analytics, Pendo is also the better tool for planning feature rollouts and identifying where you need to improve your guides.

That being said, Pendo is optimized only for customer onboarding, while Userlane does both employee and customer onboarding. Amongst other pendo alternatives, Pendo is more difficult to integrate into your product, and a lot of its extra features are hidden behind a paywall.

 

Userlane vs. Appcues

Just like Userlane, Appcues is easy to implement and focuses on increasing product adoption speed for both users and employees. The two DAPs are very similar, in that they offer similar product features and training modules for ease of use. 

Appcues differentiates itself by offering support for survey and feedback data collection. Appcues can also be used on both mobile applications and web applications, while Userlane can be used only on the latter. 

Overall, Appcues was made for even smaller companies, with 500-1,000 users, and focuses on quickly delivering ROI. Userlane, on the other hand, focuses on the onboarding experience for both employees and end users.

 

Userlane vs. Gainsight

While both Userlane and Gainsight have onboarding path creation features, Gainsight’s main product is its analytics and customer onboarding optimization tools. Userlane, on the other hand, focuses on both customer and employee onboarding.

Gainsight’s main dashboard displays a lot of information, but once you learn how to customize your dashboards and know what you want to track, it can become a really powerful analytics tool. 

Their product adoption feature works hand in hand with their analytics, suggesting where you need to add a guide or pay more attention, based on user behavior.

Gainsight specializes in analytics and customer onboarding; Userlane focuses on both employee onboarding and training and customer onboarding, and it is easier to set up.

Appcues Competitor Comparison Table

Product FeaturesUserlaneWhatfixWalkMePendo
1Create guided product tours
for customer onboarding
2Create guided walk-throughs for
employee-facing applications
3Leverage user segmentation to create walk-throughs for specific roles and personas
4Develop task lists and knowledge-base
resources to supplement walkthroughs
5Directly integrate the platform with your LMS
6Create pop-up tips to help with
data entry or highlight new features
7Include links in your pop-ups to
internal content or external sites
8Train users and gather insights
on mobile applications
9Train users and gather insights
on web-based applications
10Train employees to use major platforms
like Salesforce and Workday
11Automatically incorporate existing training content into your in-app self-help menu
12Automatically generate content in multiple formats to suit different learning styles
13Translate content into multiple languages to organize and manage rollouts across countries
14Communicate directly with
users via in-app messaging
15Collect feedback from users with in-app surveys
16Leverage usage analytics to see where people are encountering issues while using the product
17Track the types of support queries users
search for, and whether they find answers
to their questions
18Get recommendations for improving end-user
experience based on how people
interact with your product
19Use the self-hosted option instead of cloud-based for added security
20Create a shared product road map to plan and prioritize feature rollouts

Whatfix: The Best Userlane Alternative for Customer and Employee Onboarding

As a customer and employee onboarding tool, Whatfix outperforms Userlane in knowledge management, analytics, and personalization through contextual segmentation. Whatfix makes sure that your employees learn faster and perform better, and it also lets you know how you can improve both your product and your onboarding flow, based on user behavior.

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