Userlane vs. WalkMe
Userlane and WalkMe have the same main features, but WalkMe may have the edge. Userlane is more user-friendly and can be set up in about five minutes, but WalkMe has better analytics and more features. WalkMe has different solutions for employee onboarding, employee training, product adoption, customer onboarding, and customer success.
Userlane was built for small to medium-sized businesses. While they have an enterprise plan, their offering doesn’t answer all the needs that an enterprise might have, such as adoption on multiple platforms. WalkMe, on the other hand, was built to solve enterprise onboarding problems.
Userlane vs. Pendo
While Pendo and Userlane both provide product walkthroughs features, they each have different strengths. Pendo’s analytics tool tracks everything from user behavior and NPS score to product analytics, giving it an edge over Userlane’s analytics feature. Because of their stronger analytics, Pendo is also the better tool for planning feature rollouts and identifying where you need to improve your guides.
That being said, Pendo is optimized only for customer onboarding, while Userlane does both employee and customer onboarding. Amongst other pendo alternatives, Pendo is more difficult to integrate into your product, and a lot of its extra features are hidden behind a paywall.
Userlane vs. Appcues
Just like Userlane, Appcues is easy to implement and focuses on increasing product adoption speed for both users and employees. The two DAPs are very similar, in that they offer similar product features and training modules for ease of use.
Appcues differentiates itself by offering support for survey and feedback data collection. Appcues can also be used on both mobile applications and web applications, while Userlane can be used only on the latter.
Overall, Appcues was made for even smaller companies, with 500-1,000 users, and focuses on quickly delivering ROI. Userlane, on the other hand, focuses on the onboarding experience for both employees and end users.
Userlane vs. Gainsight
While both Userlane and Gainsight have onboarding path creation features, Gainsight’s main product is its analytics and customer onboarding optimization tools. Userlane, on the other hand, focuses on both customer and employee onboarding.
Gainsight’s main dashboard displays a lot of information, but once you learn how to customize your dashboards and know what you want to track, it can become a really powerful analytics tool.
Their product adoption feature works hand in hand with their analytics, suggesting where you need to add a guide or pay more attention, based on user behavior.
Gainsight specializes in analytics and customer onboarding; Userlane focuses on both employee onboarding and training and customer onboarding, and it is easier to set up.